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“Nice enough hotel, but not exceptional.”

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Doubletree by Hilton Augusta
Ranked #18 of 82 Hotels in Augusta
Florida
Level Contributor
108 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice enough hotel, but not exceptional.”
Reviewed September 13, 2013 via mobile

Hotel is in a fine location for a traveler. It was a clean and well-kept property.

The positives were: the bed was very comfortable, the room was very clean, and the staff was very knowledgeable when you asked them questions.

Negative: I found the front desk staff not as good at greeting as other Doubletrees. And things that are usually volunteered I had to ask: was there breakfast & when, restaurant in hotel. The answers are: yes they had a buffet breakfast which was actually quite good. And yes you can eat at the hotel there was a bar that had sandwiches or there was room service available.

My biggest nitpick with this property was both young man who brought my food and the front desk felt they needed to call at separate times to see if everything was okay. I appreciate they were doing as instructed and have no problem with the people involved but as for the practice in general I don't much care for it.

Stayed September 2013, traveled with family
Helpful?
Thank rener60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 18, 2013
Thank you for staying with us and for taking the time to let us know what you thought about our property. We appreciate your feedback and we will use it constructively to better our hotel. Again thank you for staying with us and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
augusta, ga, United States
2 reviews
Reviewed September 12, 2013

wow, this people know customer service from the front desk to the lounge. moore like the ritz!!! we loved the room, the grounds were clean and kept. the in door pool is airconditioned and did not get the over welming blast of clorine, the out door pool is as well very nice. i am a manager of a competitive soccer team i live in hotels on the weekends these folks were so accomidating i truly forgot what customer service from a hotel was like!!! thank you double tree. djm

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 13, 2013
We're pleased to hear that you enjoyed our hotel and staff so much! We look forward to seeing you during your next stay and please let us know what we can do to make it even better!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia, United States
1 review
Reviewed September 12, 2013

My bathroom was covered in roaches! I woke up around 1am to go to the bathroom and there were about 10 roaches partying it up on the floor and in the tub. I ran and gathered my things up and slept with the lights on and one eye opened! The hotel staff would not even do anything about it. I will not be returning to this hotel nor will I recommend this hotel to anyone.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Abriel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 13, 2013
We sincerely apologize for the very unfortunate experience you had during your stay at our hotel. We appreciate that you brought this to our attention promptly and our pest control company has addressed the situation. If we can help in any way, please let us know. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 11, 2013

Room was not cleaned during our stay despite two requests, We were not given fresh towels on the second day of our stay. The room was beautiful and smelled fresh on arrival. Room service was excellent and so was the food.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nettie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 13, 2013
We sincerely apologize for the issues with housekeeping that you experienced and we have informed management about your problems. We hope that this will not discourage you from staying with us again and please let us know how we're doing during you next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 11, 2013

Great stay...Excellent staff! Very friendly and helpful..rooms were great and clean..the only thing was that it had not been dusted in quite some time. Easy check in and check out...will return to this location.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jenniferj816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 13, 2013
Thank you for taking the time to let us know what you thought about our hotel. We're glad that for the most part your stay was pleasant and we thank you for bringing the dust in your room to our attention. We hope that you'll try us out again the next time you're in Augusta!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, United States
1 review
Reviewed September 11, 2013

Hotel itself and staff were great. If you are thinking of getting the suite with jacuzzi tub, save your money. Room will not match the price and expectations. For a suite room is small. The bed itself almost takes up whole side of one of the rooms. Bathroom needs renovations. It is really clean but aside from a granite vanity top, really outdated. Huge jacuzzi tub but really outdated. It actually leaked from the bottom after use.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Derrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 13, 2013
Thank you for staying with us and for letting us know about your stay! We apologize for the issues that you experienced with the bath tub and we thank you for bringing this to our attention so we can fix the issue. Thank you again for choosing us and we hope you'll visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

Excellent service overall, the front desk very helpful, the breakfast buffet was wonderful. The rooms were quiet and comfortable, and had plenty of room. The hotel was convenient to the interstate, malls and shopping center. I will definitely stay again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Stella H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this review, September 13, 2013
We're pleased to hear that our hotel and staff were both accommodating in making your recent stay everything you had hoped. Please come visit us again the next time you're in Augusta!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Augusta

Property: Doubletree by Hilton Augusta
Address: 2651 Perimeter Pkwy, Augusta, GA 30909-4574
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Augusta
#19 Business Hotel in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree

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