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“DoubleTree Hotel, Augusta GA”

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Doubletree by Hilton Augusta
Ranked #20 of 85 Hotels in Augusta
Reviewed June 24, 2013

The hotel is somewhat dated, the accommodations were adequate to less than adequate. I was highly disappointed with the Pool/Spa experience; the interior pool was not clean with floating objects in it. The outdoor pool was slightly better. The staff was somewhat courteous. The overall experience was average.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Maurice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 27, 2013

Thank you for choosing to stay with us and for taking the time to let us know about your stay. We're sorry that our hotel wasn't above average and we want you to know that management has been made aware of the concerns that you brought to our attention.

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668 - 674 of 782 reviews

Reviewed June 23, 2013

I reserved a king bed, when I got to my room, it was a queen bedroom. On trip advisor, I saw a microwave and refrigerator was in the room, they were not. Restaurant wait staff totally ignored me after I was seated. The food was poor quality and cold. I had to go to the starbucks booth and wait for a staff member to give me the coffee I ordered at my table and was never served. Front desk staff were very good and accommodating, but there were no Hilton Honors amenities in the room such as a snack or water as is promised in the honors program, but there hardly ever is anything unless I ask at any Hilton hotel.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 27, 2013

We're incredibly disappointed to hear that our hotel did not live up to your expectations. We assure you that management in each department has been made aware of the issues that you faced and we hope that you'll give us another chance the next time you're in town.

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Reviewed June 21, 2013

The hotel is in a great location and is a reputable chain. Rooms, bar, restaurant are hot, pool is dirty and I had roaches in my room. Bathroom smells like urine. Front desk personnel are unable to cancel a reservation using points early and do not know the general area very well.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
2  Thank pjgbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 25, 2013

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.

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Reviewed June 19, 2013

Room nice, staff nice/helpful, outdoor pool nice, clean, comfortable. Dinner for a large group not great due to a limited menu service, but breakfast was good. Love those cookies. Location was good for our business meeting.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 25, 2013

Thank you for taking the time to let us know what you thought about our hotel. We're glad that you enjoyed everything and we have mentioned the limited menu to management. We hope that you'll choose to book with us again the next time you're in Augusta.

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Reviewed June 18, 2013 via mobile

My room didn't have any windows and it felt like I was staying in my relative's basement. The room seemed musty and worn out, not what I was expecting from Doubletree/Hilton. On the plus side my room had an enormous bathtub!

  • Stayed: June 2013
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2  Thank Fred F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 19, 2013

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

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Reviewed June 6, 2013

If anyone wants to call a hotel home the Doubletree is the place. Warmth and hospitality follows you throughout your stay. The staff is polite, kind, and generous with their time. The rooms are cleaned to perfection and the beds are more comfortable than my own at home. The food is great and the cookies are always HOT, available and AWESOME!!! You will never be disappointed at the Doubletree.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 17, 2013

We're so incredibly pleased to hear how much you enjoy our hotel! Thank you for all of your kind words and please do not hesitate to let management know what we can do to make your next stay even better :)

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Reviewed May 31, 2013

Hotel service was great, The restaurant service needs some work. You have to have people that want to work and care about the customer. we wait over an hour for breakfast after talking with the manage

  • Stayed: May 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 17, 2013

We appreciate your feedback on our staff and we assure you that management has been made aware. We thank you for staying with us and for taking the time to let us know about your concerns. We hope that you will give us another chance the next time you're in Augusta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Augusta

Address: 2651 Perimeter Pkwy, Augusta, GA 30909-4574
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Augusta
#19 Business Hotel in Augusta
Price Range: $121 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree

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