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“So Nice!!”

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Doubletree by Hilton Augusta
Ranked #19 of 86 Hotels in Augusta
Reviewed September 18, 2012

My grandson was in the Burn ICU at The Doctors Hospital, and my husband and I had spent 2 nights in the Days Inn right across from the Hospital entrance thinking it was the only place to stay, and we are not from the Augusta area. We finally ventured out to find something cleaner and nicer to stay in during this terrible time. With limited funds we weren't sure this was possible, but we figured we'd at least ask what the charge was for a room at the Doubletree. The guy at the desk told us they only had one room available, and that they couldn't offer us the special rate from the Doctors Hospital, but I told him our situation, and he promptly got on the phone with his manager, and they were so nice, and put us in a room with a price we could live with. Thank God! It was so nice to walk in to a room that smelled good, and was clean, and we weren't scared to get into bed. What a releif!
I highly recommend Doubletree! The staff was so nice, and everything we needed to make our stay comfortable was provided.
Kudos to all the staff, especially the young man who got us in to the room. We appreciate your help so much!

  • Stayed: September 2012, traveled with family
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Thank o2bnchanted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded September 25, 2012

We are so pleased to hear that our staff was so accommodating in your time of need. We strive to make our guests happy and it's always nice to hear that we accomplished just that. We hope that you will come to stay with us again and if there is anything you need during your stay please let our management team know.

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716 - 722 of 777 reviews

Reviewed September 1, 2012

Everything great , but the bathrooms are sooooooo small! You can't swing a cat in there! Ha ha!!! Staff was friendly and courteous. Beds very clean and comfortable. In room coffee was typical... Yuck! Restaurant and bar were very good. We will come back! This was a great value.

  • Stayed: August 2012
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Thank Lalaleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded September 6, 2012

Thank you for staying with us and for letting us know how your recent stay was! We apologize for the size of the restrooms. We do that this small set back will not hinder from you staying with us again and we hope to see you soon!

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Reviewed August 30, 2012

We decided to spend the nite late afternoon after visiting an elderly uncle.went to the car with IPad in hand and typed in Pet friendly hotels.This came up and had everything and more we needed,as we were also traveling with elderly father.In less than 5 minutes we were there.Bar,restaurant,indoor pool and hot tub.And for same price they gave us a suite,which we had booked thru expedia.They let us look at seveal rooms considering our needs,and we ended up with the suite.Set Dad up,went to the bar,and just short of getting back to the room a fantasic meal delivered.Later enjoyed hot tub,and in the morning late check out with yummy breakfast,including Shrimp and Grits.I might drive over from Atlanta just to stay here again.Everyone was a cut above customer service.

Stayed: August 2012, traveled with family
Thank Kapp S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded September 6, 2012

We 're happy to hear that you enjoyed your recent stay with us! We strive to accommodate all of our guests and we're pleased to hear that everything was up to your expectations. We hope you'll stay with us again soon and please let us know if there is anything we can do to make your next stay even better!

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Reviewed August 6, 2012

I enjoyed my visit to the DoubleTree in Augusta. The hotel is located right off the highway and has a large parking lot. The property is a little older, but the staff make up for the typical signs of a aging hotel.

Like all DoubleTrees, I was greeted with a warm chocolate chip walnut cookie and a HHonors gift bag with two bottles of water. The staff were very friendly. The room was average size, but aging. The fitness center was fabulous. Spacious, clean and more machines than what you'd see in other hotels. I also had a great breakfast experience. I stay in hotels every week and this hotel offered the best hotel breakfast I've had in months- both in selection and quality.

  • Stayed: August 2012, traveled on business
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Thank Ring0rosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded August 7, 2012

We're so incredibly pleased to hear how much you enjoyed your recent stay with us! Despite the age of our hotel, we strive to please all of our guests and we're glad that we were able to accommodate all of your needs! We hope to see you again soon!

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Reviewed July 21, 2012 via mobile

Stayed there last week. The positives are the very attentive staff, the comfortable bed, good food in the restaurant (the peach ravioli dessert is utterly sinful & yummy), the cookie (bought a can to bring home which husband says he loves), etc.

Do want to mention two things: the radio/MP3 player and the heat/AC system. The radio/MP3 player didn't work. Called the front desk about it shortly after I got there (was there for a week). Maybe somebody did look at it. I don't know. But it never did work. Re the heat/AC, think noisy & poor placement of the desk relative to the fan exhaust Even with the fan at the "low" setting (not much different than high) the noise was annoying. I slept using ear plugs & had to keep adjusting the volume on the TV as the fan went on and off. In order to work at the desk comfortably & not have cold air washing over me, i was forced to turn off the AC totally.

Regardless of these two annoyances, if business takes me back to Augusta I will certainly choose this hotel again.

  • Stayed: July 2012
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Thank CharTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded July 30, 2012

Thank you for staying with us! We're pleased to hear that we were able to accommodate the majority of your needs. We apologize for your radio not working, we'll make sure someone gets that fixed! We're also actively working on getting out air conditioners fixed and we thank you for your feedback.

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Reviewed July 12, 2012

First, the staff was great. Very polite and professional and competent, which is why I was surprised that it was dirty and run down.

My A/C thermostat didn't work so the room was freezing. Maintenance had to unplug it. The carpeting was filthy, trash cans weren't emptied and the place looked like it was last renovated in the 80's.

  • Stayed: July 2012
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1  Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded July 17, 2012

Thank you for staying with us and for letting us know what you thought about our hotel. We're very disappointed to hear that our hotel was not to your satisfaction and we want assure you that we are currently working on the air conditioner's and cleaning the carpets. Thank you again for staying with us and we hope you'll give us another chance in the future.

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Reviewed June 5, 2012

The kitchen was very slow. The air conditioner in the room was great. The hotel could use a renovation, but not a bad second choice below the Hilton Garden Inn.

  • Stayed: June 2012
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Thank JohnK995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at Doubletree by Hilton Augusta, responded to this reviewResponded June 13, 2012

Thank you for staying with us and for taking the time to let us know about your stay! We're pleased to hear that we were able to accommodate your needs and we hope that you will choose to stay with us again next time you are in Augusta.

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Additional Information about Doubletree by Hilton Augusta

Address: 2651 Perimeter Pkwy, Augusta, GA 30909-4574
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Augusta
#19 Business Hotel in Augusta
Price Range: $122 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree

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