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Red Roof Inn Augusta - Washington Road
Ranked #29 of 84 Hotels in Augusta
Reviewed November 20, 2013

Just stayed one night. Room was clean, but smelt like cigartte smoke. Front desk offered to switch rooms, but I was too tired. Breakfeast was very good. Their was even a Denny's next door, but we decided to stay at the hotel.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hampton
Thank Demetrius W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 22, 2013

Dear Demetris

I really appreciate your taking the time to share your comments with us regarding your recent stay. I want to personally thank you for the kind comments regarding your hotel experience.

i apologize for the room odor was not what you had expected upon arrival. Please understand that we hold our cleanliness and room aroma to a high expectation and we have begun deep cleaning the room to ensure that others don't have a similar experience.

We are pleased that you chose to stay with us for breakfast rather than Denny's. We are working on improving our breakfast as we speak. Do come back and try us again in 2014.

Respectfully,
David Przedecki

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287 - 293 of 406 reviews

Reviewed November 18, 2013

I made a reservation over 6 months in advance and prepaid. Upon arrival, I was told that the non-smoking room I had reserved was not available because they had underestimated the number of "stay overs" from the night before. I was told that no other rooms were available.
It was take it or leave it. Given that about 5,000 people were in town for Ironman, there were no other last minute room options at other hotels. I was told that I should call the manager the next week to discuss. The room wreaked of smoke. The television and refrigerator were not operating requiring a maintenance man to make operable. No phone calls or emails to the manager have ever been returned.

  • Stayed: September 2013, traveled solo
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1  Thank sarrcford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 20, 2013

Dear sarrcfordm,

Thank you for taking time to complete a response on Trip Advisor. I want to personally apologize that the hotel was not as clean as our standards demand.

A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. I am also unaware of you trying to contact me. As you can see in many of my responses, I try to respond to everyone within 2-3 days. If you would like to please feel to reach out to me again at 706.288.6909.

Again, thank you making the effort to share your thoughts with us regarding the cleanliness of the room. Additionally, we are a Generation 1 Hampton Inn, being the 16th out of 1917 Hampton Inn in existence. I cannot control the fact that we are an exterior but have complete control over the service and cleanliness.

Please stay with us again soon that we can demonstrate our commitment to your comfort.

Respectfully,
David Przedecki

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Reviewed November 13, 2013

Last stay in Augusta was the Marriott Courtyard, nearby. The was so so much better in every way. Staff was superb at the Hampton Inn. I would never stay at that Marriott nor could I recommend it under any circumstances. And this was half the cost.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hampton
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 14, 2013

Dear Lee,

Thank for completing a response on our Trip Advisor page. We appreciate all and any feedback regarding our hotel and service...

To be compared and rated higher than a full service Marriott is extremely flattering and we appricate the praise. We aim to be the best hotel in Augusta and with your comments it shows that we are diligently working toward that goal.

Thank you again and we would love to have you back when you are in Augusta.

Respectfully,
David Przedecki
General Manager

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Reviewed November 12, 2013

This Hampton is a nice, clean motel. I have always had a nice experience here. Good location and helpful staff. I have stayed here several times, and will do so again in the future if I am in Augusta. This Hampton Inn is a great value for the money.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hampton
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 14, 2013

Dear Amy M,

Thank you for taking the time to complete a fantastic review on Trip Advisor. We are thrilled to here that you enjoyed your stay. We are doing everything we can to make sure that you are extremely satisfied by providing you with an excellent stay and accommodations.

Thank you for the kind comments and we look forward to having you stay with us again,

Repectfully,
David Przedecki
General Manager

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Reviewed November 7, 2013

Great place to stay! It was located next to a visitor center and the free trolley. You could leave right outside the hotel door to go on any of the tours. The hotel staff would help you with directions to places to eat. We did not have a negative at this place during our 2 day stay.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 8, 2013

Dear Personal

Thank you for tkaing the time to complete a response on my hotel on Trip Advisor. We value all comments and make necessary changes when needed. After reviewing your comments you posted we are flattered that your stay was Extremely Satisfactory. We are working toward being the cleanest and friendliest hotel in Augusta. With each guest we work toward giving you a clean room, a great breakfast and a team that is dedicated to give you a smile and great service.

We look forward to having your stay with us again and enjoy your weekend.

Respectfully,
David Przedecki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

The room was extremely clean and quiet. The staff was professional and friendly and very quick to handle any issues that arose. The breakfast was surprisingly varied and good. Good coffee, fresh fruit, and bacon with biscuits and gravy, yogurt and oatmeal with slivered almonds and cranberries with orange juice I've traveled a great deal. Don't hesitate to book a room here.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Scott A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 4, 2013

Dear Scott A,
Thank you for chosing to stay with us at the Hampton Inn Augusta-Washington Rd, We are extremely overwhelmed with your comments noted above. We aim to be the cleanest and friendliest hotels around. I am glad to hear that the staff exceeded your expectations, and that you enjoyed breakfast so much! I will relay all the postitive feedback to my staff.

We will definitely look forward to your return to your new home away from home.

Respectfully,
David Przedecki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

Our experience at this hotel was one of the best experiences we have ever had at a hotel!!!! All of the staff were so kind and accommodating and the room was very comfortable! We had car trouble on our trip to Augusta and did not arrive until 4:00 am. Vonn, the desk clerk, was so kind, gave us a welcome bag with water and snacks, and looked up repair shops for us and had the info waiting at the front desk for us when we woke up the next morning. Jennifer, the security guard, helped us unload our luggage and take it to our room. Our experience here truly was an unforgettable one!!!!!

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hampton
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dprzedecki, General Manager at Red Roof Inn Augusta - Washington Road, responded to this reviewResponded November 4, 2013

Dear John P,
Thank you for chosing to stay with us at the Hampton Inn Augusta-Washington Rd, We are extremely overwhelmed with your comments noted above. With many to chose from we work very hard to be the best hotel in Augusta. We aim to be the cleanest and friendliest hotels around. I am glad to hear that the staff exceeded your expectations.

We will definitely look forward to your return to your new home away from home.

Respectfully,
David Przedecki

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Augusta - Washington Road

Address: 3030 Washington Rd, Augusta, GA 30907-3811 (Formerly Hampton Inn Augusta - Washington Road)
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Augusta
#5 Romantic Hotel in Augusta
#15 Business Hotel in Augusta
Price Range: $61 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof Inn Augusta - Washington Road 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Located near historic downtown Augusta, GA, our hotel is tucked away from Washington Rd with easy access to Interstate 20. Hampton Inn & Suites Augusta-Washington Rd is only minutes away from the Augusta National Golf Course – home of the Masters Tournament and offers a choice of local dining, shopping and entertainment options within walking distance. Settle into your comfortable guest room and keep connected with free WiFi. The room also includes a spacious work desk, seating area and the comfort of clean and fresh Hampton bed®. Select a suite for extra space, a sleeper sofa, wet bar and upgraded amenities. Accessible rooms are also available with all the standard features plus a few amenities for your accessibility needs. Enjoy free hot breakfast each morning, from 6:00 am to 10:00 am. We also have a 24-hour shop offering sundries, travel essentials, snacks and beverages for your convenience. Make sure to stop by the Front Desk for some tips on local restaurants and bars. Our Augusta-Washington Rd hotel provides state-of-the-art fitness facility, available 24 hours a day. We also have a seasonal, outdoor saline pool and unique turf putting greens. Visit a popular local golf course, just minutes away from our hotel in Augusta. Host a small business meeting, briefing or training event in our meeting space, accommodating 100 guests theatre-style and 35 guests classroom-style. Our hotel is also perfect for hosting family and friends coming for weddings or reunions in the area. ... more   less 
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Also Known As:
Hampton Inn Washington Rd Hotel Augusta
Hampton Inn Augusta
Augusta Hampton Inn

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