Our 2nd stay at this still relatively new and modern hotel was not as positive as our first one two years ago. Both times we traveled with a pet; however, our recent stay was marked by unacceptable accommodations: we were placed on the 5th floor, a smoking floor, despite our reservation for a non-smoking room. Upon entering our room (and especially the bathroom), both had a smoky smell, so we called the front desk for an explanation, We were told that since we requested a room with 2 queen beds and traveled with a pet, those rooms on the1st floor were taken; thus, we were placed on the other floor for pets, the 5th floor (smoking), in a "non-smoking" room. Surely, you jest! Upon return, all of our clothes in our suitcases, worn or not, had to be rewashed due to the smoke smell. The managers don't seem to understand that the "non-smoking" rooms on the 5th floor use the same ventilation system as the "smoking rooms."
The events above occurred on a night with only 14 cars in the parking lot. The bottom line: there are limited rooms available at this property for pet owners who are non-smokers, so please keep this in mind when making reservations there.
- Official Description (provided by the hotel):
- Augusta's Newest Hotel Brand offering refreshed upscale spacious suites in a contemporary atmosphere- your perfect home away from home. Enjoy our full hot breakfast, heated outdoor pool and relaxing new picnic area. Pets are welcome. ... more less
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- Also Known As:
- Jameson Suites Augusta Hotel Augusta
- Jameson Hotel Augusta