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“Excellent Hotel” 5 of 5 bubbles
Review of Holiday Inn Augusta West

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Holiday Inn Augusta West
Ranked #38 of 82 Hotels in Augusta
DownSouth
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Hotel”
5 of 5 bubbles Reviewed November 3, 2010

Beautiful hotel, super clean, fairly modern, great staff, and even a pretty good restaurant in the lobby. Within walking distance to Cracker Barrel for breakfast (across the street) and less than 5 mins from Fort Gordon, the highway, food, etc.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank YellowMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    44
    48
    31
    14
    11
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Atlanta, Georgia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 28, 2010

This is a very clean and beautiful facility. We used it to house executives for our convention and they loved the hotel.

As with any group function, there were miscommunications, but the sales rep, Sherrie, handled it with class and took great care of us.

I WOULD use this venue to host another event if we go back to the area.

  • Stayed July 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Revbozzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gaithersburg, md
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 16, 2010

We had not stayed here before. The room was fine and very clean. Would have been nice to have a bit larger work area, but the space was certainly adequate. The housekeeping was great and the restaurant perfectly acceptable (Kem's). We had the breakfast/room combo and were very happy with both. We ate dinner every night in the restaurant and had no complaints. Good food and service. On the night of the snow storm (!) they handled dinner for an unplanned wedding party of about 25+ people. They managed our small order very well and with good humor.
If you want to use the internet in your room I suggest you borrow an ethernet cable from the front desk. Works more reliably than the wireless in room.
Would definitely stay here again. This was a "renovated" Holiday Inn and it seems they are really getting their act together.

  • Stayed February 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paige9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 3, 2010

Great hotel. Friendly staff, nice pool and hot tub area. Certainly improved my impression of holiday inns. I had no problem with the internet. It worked quite well and was faster than most hotels I've stayed at. Nice décor in rooms, modern and fresh. Great access to I-20 and nearby several reasonable restaurants.

  • Stayed January 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeffontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandville, Michigan
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed April 11, 2009

This hotel is neat and clean although it does not stand out in any way. The rooms are clean although quite small unless you get upgraded. The "executive" room has nothing exective about it and was small with no extra ammenities as far as I could tell. The oversized rooms were better and more like a normal hotel room although they cost more if you do not get an upgrade. The hotel food is decent at best and breakfast is not included with the room. They are doing a lot of training with the new wait staff and they are pretty good and very nice. Nice happy hour specials and good beer on tap. Appitizers are half price during some weeks and are good sized. Nice pool and hot tub although they sometimes do not get serviced as much as they should, a lot of sand in the hot tub. Overall a decent hotel.

  • Stayed March 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank flga747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampstead, NC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 6, 2008

So I was concerned what we would find when we checked in. We were redeeming reward points and I went through Priority One website to book. I was shocked when I checked with Trip Advisor that I might have made a mistake. I used the Internet in the Business Center late in the afternoon of our arrival and then the next morning around 8:30 am in our room. I had no problem. I liked the mod look of the decorating of the hotel. The indoor pool was a little cool but worked for me and our beds were very comfortable. My husband used the exercise room and liked it.

  • Stayed October 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Topsail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed August 21, 2008

The management may claim to have fixed the internet, but it HAS NOT been fixed. There is maybe a two hour window in which the wireless will work, other than that you have to hook to the e-cable. Not what I wanted to do.

We had a few other problems, small, simple ones, but they were repeated throughout our stay. It is a clean hotel, nice location, but the service leaves a bit to be desired. Especially the internet!!!

  • Liked — Nothing
  • Disliked — THE INTERNET ACCESS
  • Stayed August 2008, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank sugboog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiaGM, Manager at Holiday Inn Augusta West, responded to this review, May 8, 2009
The internet is no longer an issue. Travelers are able to get onto the internet quickly and maintain a stable connection for hours at a time. We are happy to provide great internet service to all of our guests at no charge. Come and check it out!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Augusta West

Property: Holiday Inn Augusta West
Address: 441 Park West, Augusta, GA 30813
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 82 Hotels in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
Official Description (provided by the hotel):
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn

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