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“BEWARE OF SCAMMERS”

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Americas Best Value Inn & Suites Augusta/Garden City
Ranked #33 of 86 Hotels in Augusta
Reviewed April 18, 2013

At 11.16pm the room phone rang, and a female Afro-American spoke with a southern drawl ...
"This is the front desk sir, and we didn't swipe your credit card which we need for ancillary items."
Me: "What! It's 11.16 at night and I'm in bed. You can swipe my card in the morning."
Woman: "I'm sorry sir, but my manager says I have to get your credit card details tonight."
Me: "I'm not going to give credit card details to a voice on the phone. I'm coming down to the reception desk in my PJs."

At the front reception, there is a Afro-American man behind the desk ...
Me: "I've just been told on the phone that you need to swipe my credit card."
Man: "Not by me, and I'm the only one working here."

Me: "Did you put a phone call through to my room number 306 just 2 minutes ago?"
Man: "Yes."
Me: "Did you ask the caller the name of the person that they wanted to speak to in 306, or ask the name of the caller, and you didn't ring through yourself to my room asking if I wished to take an outside phone call?"
Man: "No. The caller asked to be put through to room 306, and our system is just to do that."
Me: "Well you're system needs to change to make it a little harder for scammers."

Unfortunately, I checked out early next morning before being able to speak to management, and Best Western has no email contact. My hope is that Best Western responds to this review by changing their present system, which could easily have caused me to be scammed for $10-20k.

Room Tip: Ask for a room which isn't smoky or musty.
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Stayed: April 2013, traveled with friends
1  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded April 23, 2013

We are sorry for the experience you had at our hotel. We will train our staff to make sure that they screen the call before they transfer.
I am again very sorry


Thanks

Shah Jasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 - 85 of 128 reviews

Reviewed April 16, 2013

If it were not for a lady named Evelyn this place would be rated 1/2 star, even with her( she can only do so much ) it is not good. We were put in a smoking room that smelled of stale smoke. Attempts to rid the room of the smell were temporary. Towels were at a premium as we're extra soap, lotion and all other bath goodies. TV was small but there was many channels. Beds were as soft as a marshmallow and my sore back reminds me of that. We went to the Masters tournament so all hotels were booked or we would have been out of there within 15 minutes after checking in. This place should be called Worst Western.

Room Tip: Keep on driving.
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  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Thank Len L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded April 23, 2013

We are sorry for the experience you had at our hotel. We take your comments very seriously and are working to improve on it

Thanks

Shah Jasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

On first inspection the place looked OK. When we got to our rooms they were pretty basic, but clean. As the days went on it was difficult to find towels, bath mats, decent sized bath towels just didn't exist in this place. We were there for four days and had to ask and keep on asking. Hangers - a basic?? No, a luxury in this place. Dont expect a case stand either, even if you do like to keep your cases off the floor. Also, absolutely do NOT expect a smile from either woman in the breakfast room. They are there under sufference, and no other reason it would seem. Breakfast was a joke anyway, there was so little there it was difficult to find anything palatable. All in all a place to be avoided.

  • Stayed: February 2013, traveled with friends
    • Value
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1  Thank Greaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded April 23, 2013

Thank you very much for sharing your comments on our hotel with TripAdvisor. We are grateful and thankful for your response .We are very disappointed to hear about your recent stay with us. We have paid special attention to your comments about the towels, breakfast and immediate action will be taken. Hearing from guests like you only can make the team stronger and more attentive. We cannot apologize enough for all the issues and concerns that you indicated. Again, we offer our most sincere apologies for the inconveniences you experienced while staying with us and we are working to ensure these issues will be resolved.

Thanks

Shah Jasmine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

Just finished a 12 day road trip through Carolina, Tennessee and Georgia, stayed at Best Western the whole trip. Nashville, music row BW was the worst, and Augusta, Garden City Inn was the BEST. Convenient location, clean facility, efficient, friendly staff, and
great rates. I read all the compliments in the past reviews in particular to Evelyn at the front desk., does she need more? yes, she does.! She is the one who set the welcoming atmosphere that made our stay special. Sweet, efficient, fun, kind,and a great sense of humour are her assets that deserve to be complimented again and again. You hang on to her, she is your best asset.

  • Stayed: March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank lenananaimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded March 12, 2013

Thank you so very much for such a nice review.
We are really happy that you enjoyed the stay at our hotel. Our Management loves Evelyn and she is definitely an asset to our company

Thanks

Jasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Wayne J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded March 1, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 12, 2013

We go down to Augusta every year for the Augusta Furtity Horse Show. We have stayed at an un-named hotel for the past 10 years (should have changed along time ago)....This year however the un-named hotel turned out to be bug infested and moldy....Needless to say we moved to "a breath of fresh air" and very clean hotel when we picked this one. The front desk staff, "Evelyn" she was the greastest!!!! She was so uplifting and cheerful...This turned out to be the BEST stay ever....We will be back next January you can bet that!!!!

Room Tip: olny saw 2 rooms....both were on 2nd floor and were just fine. they have luggage carts too..
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  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded February 13, 2013

We are humbled by your great comments and your views of the Best Western. Thank you for these wonderful comments and for taking the time to share this valuable feedback on our Best Western with TripAdvisor.. I hope you will continue to allow my colleagues and I the opportunity to create an incredible hotel stay for you in our Best Western in the future.

Thanks

Shah Jasmine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

I got a good rate on this hotel and stayed for 2 nights. As others have mentioned, there is variability in the front desk service. Evelyn was great!
However, the nighttime clerk, a younger man, had a bad attitude. Around 10pm on my first night, my 2nd floor room suddenly started to smell like cigarette smoke. I promptly called the front desk to inquire if smoking was permitted in the halls, as someone was obviously smoking nearby. The desk clerk informed me that smoking was only allowed on the third floor. When I restated that my room suddenly smelled like cigarette smoke, he DID NOT offer a solution. I checked the hallway, called back, and informed the clerk that there was someone at the end of the hallway that MIGHT be smoking. I had to ASK the clerk to assess the situation, to which he begrudgingly agreed. I was shocked by his bad attitude and lack of initiative. Fortunately, the problem seemed to resolve within about 30mins.

Pros: Bathroom was clean; good water pressure in the shower. Bed was quite comfortable. Room was quiet. Grocery/food stores nearby. Breakfast was average/adequate.

Cons: Small, rough towels. Room smelled very musty/gross; carpet was old and not adequately vacuumed. Elevator smelled like cigarette smoke.

Room Tip: Hotel located between a seedy motel and a Ramada- ask for a room on the Ramada side for a more pleas...
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  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank TTL374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shahjasmines, General Manager at Americas Best Value Inn & Suites Augusta/Garden City, responded to this reviewResponded January 14, 2013

Thank you very much for sharing your comments on our hotel with TripAdvisor. We are grateful and thankful for your response .We are very disappointed to hear about your recent stay with us. We have paid special attention to your comments about the front desk attitude and immediate action will be taken. Hearing from guests like you only can make the team stronger and more attentive. We cannot apologize enough for all the issues and concerns that you indicated. Again, we offer our most sincere apologies for the inconveniences you experienced while staying with us and we are working to ensure these issues will be resolved.
Thanks

Shah Jasmine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites Augusta/Garden City

Address: 2562 Center West Pkwy, Augusta, GA 30909-2116 (Formerly Best Western)
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Augusta
Price Range: $60 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Inn & Suites Augusta/Garden City 2*
Number of rooms: 60
Official Description (provided by the hotel):
You get value for your money when staying for business, pleasure, or just passing through. We are an AAA 2-Diamond hotel with clean spacious rooms, free coffee in lobby, free full breakfast, business center, guest laundry facility, and Wi-Fi throughout the hotel. All guest rooms include microwaves, mini-fridges, coffeemakers, hairdryers, 32 inch flat panel cable TV, HBO, and ESPN. We also have an on-site fitness center open year-round and an outdoor pool that is open from April to September. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (11 and under in parent's room). For those guests that are in town on longer term corporate assignments or business trips we also offer special weekly and monthly rates, as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Sorry, no pets allowed. We are centrally located near to the prestigious Augusta National Golf Club, the Boyhood Home of President Woodrow Wilson, Augusta Canal National Heritage Area, and Augusta Regional Airport at Bush Field. We are located off of Interstate 20 at exit 199. Americas Best Value Inn and Suites Augusta/Garden City is your best choice within the "Garden City of The South." We offer ideal accommodations and location whether you are in town for sightseeing, golf, fishing, or simply passing through on your way to Athens or Atlanta. At Americas Best Value Inn and Suites Augusta/Garden City our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn and Suites Augusta/Garden City, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Best Western Garden City Hotel Augusta
Best Western Augusta
Augusta Best Western

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