At 11.16pm the room phone rang, and a female Afro-American spoke with a southern drawl ...
"This is the front desk sir, and we didn't swipe your credit card which we need for ancillary items."
Me: "What! It's 11.16 at night and I'm in bed. You can swipe my card in the morning."
Woman: "I'm sorry sir, but my manager says I have to get your credit card details tonight."
Me: "I'm not going to give credit card details to a voice on the phone. I'm coming down to the reception desk in my PJs."
At the front reception, there is a Afro-American man behind the desk ...
Me: "I've just been told on the phone that you need to swipe my credit card."
Man: "Not by me, and I'm the only one working here."
Me: "Did you put a phone call through to my room number 306 just 2 minutes ago?"
Me: "Did you ask the caller the name of the person that they wanted to speak to in 306, or ask the name of the caller, and you didn't ring through yourself to my room asking if I wished to take an outside phone call?"
Man: "No. The caller asked to be put through to room 306, and our system is just to do that."
Me: "Well you're system needs to change to make it a little harder for scammers."
Unfortunately, I checked out early next morning before being able to speak to management, and Best Western has no email contact. My hope is that Best Western responds to this review by changing their present system, which could easily have caused me to be scammed for $10-20k.
- Official Description (provided by the hotel):
- You get value for your money when staying for business, pleasure, or just passing through. We are an AAA 2-Diamond hotel with clean spacious rooms, free coffee in lobby, free full breakfast, business center, guest laundry facility, and Wi-Fi throughout the hotel. All guest rooms include microwaves, mini-fridges, coffeemakers, hairdryers, 32 inch flat panel cable TV, HBO, and ESPN. We also have an on-site fitness center open year-round and an outdoor pool that is open from April to September. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (11 and under in parent's room). For those guests that are in town on longer term corporate assignments or business trips we also offer special weekly and monthly rates, as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Sorry, no pets allowed. We are centrally located near to the prestigious Augusta National Golf Club, the Boyhood Home of President Woodrow Wilson, Augusta Canal National Heritage Area, and Augusta Regional Airport at Bush Field. We are located off of Interstate 20 at exit 199. Americas Best Value Inn and Suites Augusta/Garden City is your best choice within the "Garden City of The South." We offer ideal accommodations and location whether you are in town for sightseeing, golf, fishing, or simply passing through on your way to Athens or Atlanta. At Americas Best Value Inn and Suites Augusta/Garden City our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn and Suites Augusta/Garden City, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
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- Also Known As:
- Best Western Garden City Hotel Augusta
- Best Western Augusta
- Augusta Best Western