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“Caring Staff”

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Wingate by Wyndham Augusta/Fort Gordon
Ranked #23 of 84 Hotels in Augusta
Augusta, Georgia
2 reviews
“Caring Staff”
Reviewed May 9, 2014

I so appreciated Lucretias warm attitude, she went out of her way to make our stay pleasant & smoothed over a few inconviences quickly and with a smile. I really believe that she thought of us as guests. Friendly staff give this Wyngate 5 starts in my book!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alyssa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary T, Guest Relations Manager at Wingate by Wyndham Augusta/Fort Gordon, responded to this review, May 12, 2014
Hello, Alyssa, and thank you so much for your positive feedback. We are so glad to know Lucretia was able to offer her assistance to you in your time of need. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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617 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Any
English first
Augusta
1 review
Reviewed April 22, 2014

My door key did not work. I had to switch rooms, my second room's key had to be tried 10 times before I could get in and then didn't work at all in my second day. The toilet rocked back and forth. I did enjoy the hot tub.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilary T, Guest Relations Manager at Wingate by Wyndham Augusta/Fort Gordon, responded to this review, May 2, 2014
Hello, and thank you for your feedback. We are sorry to know you did not enjoy your stay with us. Please feel free to contact management at 706-729-1616 to discuss these issues further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta
1 review
Reviewed April 18, 2014

I was traveling for business with 2 of my colleagues. All 3 of our reservations were made at the same time. When we went to check in, only one reservation was correct. The second reservation had a rate more than double what was on the confirmation and the third reservation had been mysteriously canceled. There were no other rooms but the front desk staff mentioned that my room had two beds and I could share a room with my colleague; really?! When I finally got to my room there were gross stains on the bed comforter, the wall paper in the bathroom was coming off with mold underneath and what looked like blood on the back of the toilet! In order to get the rate changed for the second reservation we had to talk to the manager. Conveniently the manager was not working that evening or the next morning when we checked out. I had to email my confirmation twice to the manager who never called me back. I ended up calling the hotel four times to get the rate changed. I would not stay again at this place and I’m currently in the process of getting it removed from my company’s approved hotel list.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Kristin Michell... M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deepika V, General Manager at Wingate by Wyndham Augusta/Fort Gordon, responded to this review, April 19, 2014
Thank you for your review .we're disappointed to hear that your visit at our hotel did not exceed your expectation. We would appreciate another chance to deliver an amazing experience and stay from start to finish . please contact me directly at wingateinn@augustabesthotel.com and I will personally oversee every aspect of your experience.
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Additional Information about Wingate by Wyndham Augusta/Fort Gordon

Property: Wingate by Wyndham Augusta/Fort Gordon
Address: 2123 Noland Connector, Augusta, GA 30909-4481
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #23 of 84 Hotels in Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Augusta/Fort Gordon 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Hotel Services & Amenities: Hotel is 100% Non Smoking Facility. 64 comfortable, oversized guest rooms with a separate, well-lit work area. Free high speed wired and wireless Internet access in all guest rooms and public spaces. Free hot continental breakfast. Free faxes, copies and printing in the 24-hour business center. Fitness room and whirlpool. Free copy of USA Today. Express checkout. ... more   less 
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