Stayed at this Hampton Inn with an athletic team preparing for a championship event. Reservations were made a week in advance but when we arrived the day before the start of our tournament we discovered major renovations underway. Jackhammers chopped up the lobby for our first two days, making it impossible to actually rest. When I spoke with the managers to express my frustration their response was, "not my fault - we only found out last week that this would be happening". When asked why, since they knew about the planned construction for a week, when I made my reservations for 12 rooms, 3 nights, why didn't they tell me that jackhammers would be tearing through the lobby and shaking the entire hotel the management didn't seem to have an answer. They showed no concern for the happiness of their guests but were quick to cash our check. In all the years that I have travelled with groups I have never been so disappointed with a particular hotel. I would not stay with this facility again. The most amusing part of the stay, in hindsight, was that the managers asked me as I checked in, to make sure that my team would be quiet during our stay so we would not disrupt any other guests!
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- Also Known As:
- Hampton Inn & Suites Augusta West Hotel Augusta
- Hampton Inn And Suites Augusta West
- Hampton Inn Augusta
- Augusta Hampton Inn