When we walked in,the lid to the toilet tank was off and on the sink and the toilet didn't flush. They did come within a few minutes to fix it when we called but the sink was left dirty. When we returned later that night, and pulled down one of the bedcovers, there was grit and hair all over the bottom sheet. My husband and I were disgusted. Thank god there were 2 beds. The other one looked like it had clean sheets, although both blankets had stains and holes. We were tired so decided to call in the a.m. We didn't even bother to mention the stains on 2 of the 3 chairs. The front desk clerk said she would talk to management about an adjustment when they came in later. We never heard back, and when we mentioned the adjustment at check out, the clerk replied she had not said there would be an adjustment, just that she would inform management. She told us they asked Housekeeping, who replied no one had slept in that bed. (Obviously someone had) She didn't know why they didn't contact us, but she did not have the ability to do a significant adjustment. This is supposedly a Choice property that offers 100% satisfaction... Never again.
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- Also Known As:
- Quality Inn Fort Gordon Hotel Augusta
- Quality Inn Augusta
- Augusta Quality Inn