We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible Conditions, Poor Preparation for Guests, Rude Staff”
Review of Sleep Inn Augusta

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sleep Inn Augusta
Ranked #41 of 86 Hotels in Augusta
Reviewed July 5, 2008

Our stay at this hotel was one of the worst experiences with the hospitality industry, ever. Upon arrival, we were greeted by a surly staff, poor preparation for our large party and a terrible smell.

I should've seen that we were going to have problems when I first checked in. When I reserved our room as part of a family reunion a few months ago, I requested a crib for our two-year-old. When we got there, they assured me it wouldn't be a problem to place it in our room.

I walked around the corner and noticed a terribly moldy smell in the hallway. They had placed me in a room almost directly across from a large meeting room and around the corner from the hotel's common dining area. I went straight back and asked them if I could upgrade to a suite or get a room further away from the common area and meeting room since I was worried about my daughter being awakened by noise from the family reunion. One of the three front desk clerks working promised that there was no way we'd be able to hear anyone in the common area, so I dropped it.

I asked if they could go ahead and bring the crib I requested to our room. One of them told me the only crib the hotel had was being used by someone else in our party. They said they had no record of my request for a crib and that there was nothing they could do for me! I assured them I had requested it, and after looking more closely at my reservation they found that I had indeed made the request. They said that there was nothing they could do now since they only had one. I asked to be comped for one night (we were staying two) so that I could go out and buy a bed for my daughter. I would have brought our own pack and play had I known there was a possibility we wouldn't be able to use the hotel's crib. They all seemed pretty shocked that I wasn't about to back down on the issue and I felt a little bullied into dropping it. Finally, they said they would figure it out. A few hours later they brought us the cheapest, tiniest pack and play I have ever seen. My daughter got about four hours of sleep that night.

In addition to the crib debacle, the entire wing where my family was staying reeked of mold. It was easy to see why when I walked down to my parents' room. They were staying midway down the hall. There was a large wet area in the hallway. The management were trying to dry it with fans. As you walked past the area with the fans, the air seemed heavy with mold. It was difficult to breathe. We stayed there two nights and the wet carpet never dried and the smell got worse and worse. My sister and her husband had to change to the second floor because the carpet in their room became wet. When they told the woman at the front desk that the carpet was wet in the hall, she acted as if she knew nothing about it.

The first night, there was a large family gathering in the meeting room almost directly across from our room (a different family from ours). I was upset that no one had told me there would be people in that room after I had expressed concern about my daughter being awakened by noise. She was awakened by someone talking loudly in front of our door at about 11:30 p.m. and got very little sleep that night. I'm not sure if it was because of the noise or because of the small "crib" (her head touched one end, her feet touched the other - I'm not sure it was approved for a child her size) or because of the mold. She woke up with a terrible runny nose. My entire family - even my dad who has never had issues with allergies - came down with runny noses or sinus issues not related to a virus. The allergy suffering generally stopped when we got away from the hotel.

The next morning, I wasn't prepared for maid service at 8:30 a.m. when she wanted to clean our room. She wasn't very friendly about skipping our room, but did come back later when we were finished showering, etc. I had to run in and grab something while she was cleaning. When I came back after she'd finished, I noticed she hadn't made the bed or changed the sheets. She'd left a note on the bed saying she wasn't allowed to move personal items (we'd left a suitcase on the bed). I could certainly appreciate that, but wondered why she hadn't said something to me when I was in the room while she was cleaning or why they hadn't told us the policy when we checked in.

I upgraded to a suite to get away from the meeting areas and the mold. The family members using the crib were leaving that day, so they wheeled it to our room and we had an appropriately sized crib for the second night. I have to wonder if the staff would have told me the crib had become available if we hadn't found out on our own.

The suite was a whole other story - smelly (like urine this time) and the jacuzzi bathtub was just plain scary/grimy-looking. Still, it was away from the noise and it's always nice to have more than one room when you have kids that go to bed earlier than you.

All in all, I was appalled at the attitudes of the staff and the poor conditions and will post this review wherever I can so others won't have similar experiences.

  • Stayed: July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank ktclick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (94)
Traveler rating
Traveler type
Time of year
Language

91 - 94 of 94 reviews

Reviewed January 17, 2008

I got a "suite" and found the carpet was damp to the touch and there was a horrible odor in the room - I'm positive the entire carpet was growing mold. The woman at the front desk would not come to my room to see the problem and the manager wasn't going to be there all weekend. I was in town for a family wedding so didn't have the time (with the rehearsal dinner, pictures, parties, and other wedding stuff) to gather my wife and two kids up and find another hotel.

So Monday when I got home I contacted the manager only to have her tell me that if I didn't like the room I should have stayed somewhere else. I contacted corporate and after being on hold for 45 minutes I was told I had to write a letter of complaint to the hotel manager and she has to deal with it.

Who has time for this crap. I will never stay at another Sleep Inn. And I advise you all to take the managers advice - STAY SOMEWHERE ELSE!!!

DO NOT STAY AT THE SLEEP INN AUGUSTA OR ANY SLEEP INN.

  • Stayed: August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank rtvandely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2007

The hotel rooms are typical of a Sleep Inn. Bathrooms are a little small however. The staff here needs to be changed or trained more. The check-in process itself took me almost 30 minutes! My colleagues and I had a reservation for 3 rooms. I was the first to arrive and so I decided to check all of us in. The desk clerk asked me for the names of the guests in each room and I told her the the three names for the three rooms. She must have not been listening or maybe she just didn't know how, but she typed all three names as one occupant of one room. I told her that the names were for three different rooms and she tried blaming it on me saying that I didn't clarify it (when in fact I did). Regardless, then the manager came out and started helping her try to fix the problem. Not only was he rude to the desk clerk, but he was rude to me. The staff needs training on how to use their computer system and a lesson in manners. Taking 30 minutes to check in a guest is entirely too long.

  • Stayed: April 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank amazeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2006

I have stayed at the Sleep Inn Augusta numerous times since fall 2005 and have never had a bad experience. The hotel is definitely no-frills, but it is clean and safe and is a safe neighborhood. The motel is relatively new (mid-1990s?) and is showing some wear, but no significant problems that I have observed. The only time I had a problem requiring a room change (electronic door lock did not work) I was immediately moved to a higher priced non-smoking room without changing my room rate, no questions asked. The hotel has high speed internet access, a computer in the lobby with internet and printer for checking e-mail and an above average continental breakfast with a good variety of items. Everything you could ever want as far as restaurants and services is available on nearby Washington Road. Quick access to I-20 (<2 minutes) and I-520 (~5 minutes), though noise can occasionally be heard from I-20 and railroad track ~1/2 mile away, pleasant staff and a clean new 24 hour Waffle House less than ½ mile away make this motel hard to beat on a budget in the Augusta area, they have a wide variety of military, government, corporate discounts, be sure to ask.

  • Stayed: March 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
7  Thank civilengtiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Augusta hotels
5.1 mi away
Baymont Inn & Suites Augusta Fort Gordon
5.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#38 of 86 in Augusta
68 reviews
0.4 mi away
Holiday Inn Express Augusta North
Show Prices
Show Prices
Show Prices
5.1 mi away
Wingate by Wyndham Augusta/Fort Gordon
5.8 mi away
Hampton Inn & Suites Augusta West
0.1 mi away
Courtyard Augusta
Courtyard Augusta
#40 of 86 in Augusta
183 reviews
Show Prices
Show Prices
Show Prices

Been to Sleep Inn Augusta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sleep Inn Augusta

Address: 1050 Claussen Rd, Augusta, GA 30907-3206
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 86 Hotels in Augusta
Price Range: $65 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn Augusta 2.5*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Choice Hotels, Hotels.com, Travelocity, Cancelon, Hotwire, TripOnline SA and HotelQuickly so you can book your Sleep Inn Augusta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Augusta Sleep Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing