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“Poor food service, lousy internet, OK room”

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SpringHill Suites Athens
Ranked #5 of 23 Hotels in Athens
Certificate of Excellence
Ga
Level 6 Contributor
335 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Poor food service, lousy internet, OK room”
Reviewed December 21, 2013

The hotel is an OK type of place. Nothing too fancy. The 'free' internet service is worth about what you pay for it since the hotel wants to ding you for additional money to get useful internet speed. The room design is a little radical but workable. There was mold in the shower but it was not too bad. The bed was comfortable but the small foam pillows were aggravating. My biggest complaint was that the breakfast food service was not good. The eggs and sausage were not kept up. The mostly depleted eggs were watery and disgusting looking. The sausage was gone. In the thirty minutes we were there the food area was never serviced.

Green Features: The government commode fails to work reliably as most do. The cheap fluorescent lighting is harsh and cold. The hotel saves labor, water and chemicals by not mitigating mold in the showers.
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 04DTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, December 27, 2013
Thank you for your frank comments regarding your recent stay. Obviously we are concerned it was not up to your (or our) expected standards. We will look into all areas mentioned in your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
    162
    64
    12
    5
    2
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101
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
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English first
Boston, Massachusetts
1 review
Reviewed December 2, 2013

I had a large group on business stay here and use the meeting rooms as well at this hotel. It's kept very clean, the staff is fantastic, and the bang for the buck is definately there. If I had to do it all over again, I wouldn't change a thing!

Room Tip: Top Floor, at the end of the hall is nice and quiet.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, December 27, 2013
Glad you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Daytona, Florida
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 26, 2013

It is really nice to stay at a nice, new, fresh and clean hotel. We were just passing though and preplanned to stay here this evening. My husband read the reviews and we decided to stay. What a very nice hotel! We actually looked for other Spring Hill Suites to stay at for the reminder of our trip. We are going to try to stay at the on in Savannah, GA on our way home.
The desk clerk was very helpful and efficient at check in. We asked for her recommendation for a local restaurant and not a chain. She sent us to a fabulous little Italian place. Da Palmas. It was really good and only about 10 minutes away.
The breakfast the next morning was really good too. They have single servings that were pre-bagged in case you wanted to take some fruit or snacks for the road.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drego007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, December 27, 2013
We aim to please. Thanks for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 22, 2013 via mobile

My boyfriend and I stayed during the Ga vs Missouri game. The room was very spacious and very clean. It was not far from downtown Athens. We took a cab to the university which wasn't badly priced. I will definitely stay again on our next trip to Athens!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank savhmommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, December 27, 2013
We thank you for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level 5 Contributor
85 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 20, 2013

I stayed here during the Petit LeMan race sereis at Road Atlanta. While the hotel is advertised as in Athens, it's actually about 7 mi. from anything good, which was a bit of a disappointment, because there are some great restaurants in Athens, and last time I stayed there I could walk everywhere. Aside from that, everything was good though, nice rooms, good service, good breakfast.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mwall722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, December 27, 2013
Thank you for your response.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Louis
1 review
Reviewed October 16, 2013

When I checked in, I found the room cans full with garbage and the used towels on the floor in the bathroom. The hotel rooms are dirty. The bathroom floor is full of hair from previous room guests. I see a lot of vacuum cleaners on the chambermaid cars but I never heard them be used. I stayed long in this hotel.
They are using nice smell chemical sprays in the hotel rooms. It will be better to do a proper cleaning and not use those smelling things, because a lot of people have allergy to them.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aurelien C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, December 27, 2013
We thank you for sharing your concerns. Your comments have provided us an opportunity to look at how often we deep clean certain areas of our hotel. The project to clean behind nightstands and other areas not cleaned daily has begun. Thank you again for your keen eye for detail.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennesaw, Georgia
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 9, 2013

First time staying in Athens, so I try to always stay outside of city centers to get great deals. The value for the price was great. $99 for a 2 Queen Studio. Free Breakfast, parking, and Wifi was included. Breakfast included a variety of options. Eggs, bacon, potatoes, fruits, yogurt, oatmeal, cereal, cheese, sliced ham, toast, biscuits, and much more. Bigger selection than Holiday Inn Express. Room was very comfortable, thermostat wont let you go lower that 65 degrees, but this tends to be the norm at most of the hotels I stay at. Christopher at the front desk was excellent! Check-In was a breeze and was even able to get an earlier check-in. Location was great, just a few minutes away from a Kroger, fast food, restaurants, and movie theater. Also about a 10-15 minute drive to downtown athens. The only reason the hotel is getting 4 stars is because housekeeping and maintenance could be better. Found that only what you can see is cleaned and everything else is completely missed. Dust was built up a lot behind night stand and furniture. I am afraid that even though this hotel is still fairly new, the rooms will be neglected over time by housekeeping an maintenance as most hotels tend to be. Also, the ihome on the nightstand was missing the power cord, but called the front desk and received another one within 10 mins...excellent service once again! One of the book reading lights over one of the beds were not working, and housekeeping informed me that it could not be fixed until the following night. In conclusion, great hotel for the value, so close to five stars, but with the minor housekeeping and maintenance issues, it will only get four stars.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher J, General Manager at SpringHill Suites Athens, responded to this review, October 11, 2013
Thank you for your positive review and helpful criticism. We will surely take note and begin a deep cleaning program. Hope you will come again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Athens

Property: SpringHill Suites Athens
Address: 3500 Daniels Bridge Rd, Athens, GA 30606-6190
Phone Number:
Location: United States > Georgia > Athens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #5 of 23 Hotels in Athens
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Athens 3*
Number of rooms: 99
Official Description (provided by the hotel):
Located in beautiful Oconee County, situated between the vibrant city of Athens and historic Watkinsville, SpringHill Suites by Marriott’s visitors have the best of North Georgia culture right outside their windows. Just off Highway 316 and a mere 12 miles from the Athens Ben Epps Airport, SpringHill Suites by Marriott is conveniently located for travelers looking for both city excitement and natural beauty. Begin your journey the right way with the sophisticated warmth and unsurpassed amenities of the SpringHill Suites by Marriott.Our brand-new, state-of-the-art hotel features a wide range of features and services to make your stay as comfortable as possible. Whether you are in town for business or for a weekend of relaxation, SpringHill Suites by Marriott can provide you with a unparalleled comfort. With classically modern interior design and friendly service, SpringHill Suites by Marriott provides a luxury hotel experience with the more than a touch of southern hospitality.So follow an old Civil War trail, or take a moment to enjoy some local theater in Athens. Treat yourself to some good old-fashion Georgian barbeque, then stroll through downtown Watkinsville. With SpringHill Suites by Marriott, a whole new world is within your reach. ... more   less 
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