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“Probably the best hotel in town”

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Real InterContinental San Pedro Sula at Multiplaza Mall
Ranked #1 of 40 Hotels in San Pedro Sula
Certificate of Excellence
San Jose, Costa Rica
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Probably the best hotel in town”
Reviewed November 18, 2012

I went to San Pedro Sula for business last week and stayed at the Intercontinental hotel there. It is as good as the other Intercontinental hotels in Central America, you can go to any of them worry free.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonardo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German R, R.Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, November 20, 2012
Hola Leonardo,

Thanks for your email. We appreciate your time and we are really happy to see that you enjoyed your stay in San Pedro Sula. We hope to host you very soon.

Hasta pronto!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Montreal, Canada
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 9, 2012

I guess you don't go wrong with the Intercontinentals. I was a bit hesitant in going to SPS in Honduras for a meeting. However after an uneventful arrival with AA, somebody was waiting for me at the airport to take me to this hotel. I was pleasantly received except for the fact that for the first time I was requested to leave a deposit from my credit card on checking in. I argue with the front desk personnel and requested to discuss the matter with the manager on duty. He/she didn't show up but instructed the clerk to dismiss the request.
The room was nice, quite and the bed very comfortable. The breakfast is excellent and the hotel is just beside a shopping mall where there are good stores and bank branches to change money. The bathroom and shower were great.
Tip: do not accept a request for a deposit on check in. Specially if they already have your credit card.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C-GPWF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
German R, Revenue Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, November 12, 2012
Dear guest,

Thanks for your review. We appreciate your time and we are happy to see that you enjoyed your stay in our hotel, and you had the chance to use our private shuttle from the airport.

As most hotels do, we request a deposit in case you want to use the minibar, room service or extras, which in that case we use the same credit card. If you dont want to leave a deposit, there is no problem with that. Sorry about the misunderstanding.

Thanks for your good comments about the room and the breakfast. We try to give the best service, and your satisfaction make us really happy.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
265 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed October 25, 2012

At first sight, I wanted to rate this hotel as excellent. Nice lobby, efficient check-in, very cozy room with a great bed and a perfectly soundproof window leaving no outside noise in, so I had a great sleep that night; I did not even mind the room being on the smaller side. The next moorning, I needed to use the vanity mirror. Alas, it was not there, broken away from its support. I needed to iron my shirt, but the iron was virtually useless with a lots of burnt-on plastic. Anyone ever checked it not just for presence, but also for working order? I went to the restaurant to have breakfast, the maitre-d´ was surly and could not care less. Adding to this a few more issues and we have one point down. Pity, because this place is really nice, conveniently located and 5* rating is not that far away.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martinzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schierloh, Gerente at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, October 30, 2012
Dear Martinzz,

Thank you very much for your feedback about your stay at our hotel. It is a pleasure to host people from all over the world, and especially for those who travel from far away, we try to give the best service and make you feel like at home.

We have improved our equipment ,and our rooms are really comfortable, althought we apologize for the inconveniences about the mirror and the iron. It was an important mistake, and it has been reported to double check, not only if the items are in the room, also if they are in good conditions and work properly, as you nicely suggested in your comments.

On the other hand, we have our main restaurant, Bambu, which offers a great buffet for breakfast, and sometimes gets really busy, thats why we apologize in case you didnt have the best service.

Thanks again for your review, and we hope to see you at the hotel very soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2012

The InterContinental should be ranked #1 for value and location. The hotel is very clean and the staff are very helpful. We got two buffet breakfasts included in the weekend $99.00 rate, this is an incredible bargain for such a nice hotel. The breakfast has everything that you could want. The hotel is right next to a shopping center that has practically every store and fast food restaurant that you would find in an upper class mall in the USA. The area is very safe and we highly recommend this hotel in San Pedro Sula over some of the other hotels that are rated higher in Tripadvisors rankings. Do yourself a favor and stay here.

Room Tip: Ask for a room that does not overlook the pool area, the nightclub and pool area may have loud music...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schierloh, Gerente at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, October 26, 2012
Dear Sandy I,

We appreciate your valuable opinion about our hotel. We are happy to see that you enjoyed our weekend promotion, which has a great value, and that is what we want the customer to see and get! Thanks again for your time, and we hope to see you soon in San Pedro Sula.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utila, Honduras
Level Contributor
274 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed October 19, 2012

this was my fourth stay at the intercontinental over the last five years and this time i saw a big improvement since my last visit.
in the past i thought the rooms were fine but the doormen and the location were the best thing about the hotel. the food was really bad (other than the breakfast buffet) and the whole atmosphere of the hotel was impersonal and sterile.
since my last visit, the lobby, bar and pool area have been spruced up and they have added a new restaurant that specializes in steak and lobster. the rooms are nice and the bedding and bathrooms are definitely up to par although i wish they could improve the sound proofing between the rooms (i had a very amorous couple next door to me so i had to turn the t.v. volume up to block the sounds)
the bar now serves sushi (so-so. i'm not sure why, when honduras has both pacific and caribbean coasts, the sushi served is mostly made from non native fish such as salmon and those horrible imitation crab sticks. why would anyone bother importing fake crab to honduras?) and the atmosphere around the bar and pool was nice in the evenings. expect to meet lots of international business travelers and well heeled locals entertaining friends and clients.
the intercontinental is certainly the closest thing san pedro sula has to an international business class hotel, you won't know you're in san pedro sula but if you're concerned about visiting honduras that may not be such a bad thing.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divenuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schierloh, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, October 23, 2012
Dear Guest,
Thank you very much for your stay at the Real Intercontinental San Pedro Sula, we appreciate your positive remarks about the refurbishment of the lobby, pool area and Restaurants, as well as your overall conclusion of your stay with us.

Your feedback will help us to improve our service, we certainly will emphasize on your suggestion to include local fish on our sushi menu.

We truly hope to welcome you back at the Real Intercontinental San Pedro Sula to demonstrate our dedication to detail and fulfillment of your wishes

Yours sincerely

Rodolfo Schierloh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala
Level Contributor
137 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 8, 2012

I stayed at the San Pedro Sula Intercontinental for a short business trip. The whole stay was great. I got Internet access and my buffett breakfast included in the room price. The location is excellent next to a shopping mall, the check inn / check out process was excellent. The hotel is in very good shape, the service is very good and the food is more than acceptable. I would definetely go back to this hotel. The only down side was the view from my room.

Room Tip: I got a view to the shopping mall, I was not very good as I got a wall between the shopping mall and...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EdgarSGuatemala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schierloh, Director General at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, October 9, 2012
Dear EdgarS

Thank you very much for your kind message and your recent visit to the Real Intercontinental San Pedro Sula. We are very happy that we were able to exceed your expectations and that you felt great during your stay.It is a pleasure for us to share your feedback with all the staff members.

We are looking forward to welcome you soon to our hotel, where we will do our best to make your next stay even more positive.

Yours sincerely

Rodolfo Schierloh
General Manager
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Roatán, Islas de la Bahia, Honduras
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 5, 2012

It was a very peacefull stay at the intercontinental we had a nice time there enjoy our self and had a quite time togethe, and the personal was very plesant and helpfull.we are looking foward to returning there as soon as we can the rooms was nice.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daphney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schierloh, Director General at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review, October 9, 2012
Dear Daphney H

Thank you very much for your review and for your recent stay at the Real Intercontinental San Pedro Sula. We are delighted to hear that you had a peaceful time and appreciated our rooms as well as our personal service.

We truly look forward to welcome you again in the near future

Yours sincerely

Rodolfo Schierloh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Pedro Sula at Multiplaza Mall

Property: Real InterContinental San Pedro Sula at Multiplaza Mall
Address: Boulevard del Sur y Colonia Hernandez | Multiplaza Mall, San Pedro Sula CT1100, Honduras
Phone Number:
Location: Honduras > Cortes Department > San Pedro Sula
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 40 Hotels in San Pedro Sula
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Real InterContinental San Pedro Sula at Multiplaza Mall 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Real InterContinental San Pedro Sula Hotel is located within Multiplaza Mall shopping complex, in the heart of the entertainment and business district. Just a few steps from our lobby you will find stores, boutiques, coffee shops and other venues. This hotel is the place to work and play in a safe and fun environment. Three onsite unique concept restaurants provide options for great dining without leaving the hotel. Bambú restaurant offers international and local cuisine and its buffet is recognized for its rich local flavor. Factory Steak and Lobster is a local favorite for enjoying prime cuts and lobster. The trendy atmosphere at Nau Sushi Lounge is the place to have fun, listen to live music and have the best sushi in town with handcrafted cocktails. The hotel's lounge style terrace is where visitors unwind and enjoy drinks next to the pool and tropical gardens. Our rooms are designed to deliver the best rest. All our guestrooms feature high speed streaming Internet, soundproof windows, total blackout curtains, ultra-sumptuous bedding with 300 thread count Egyptian cotton sheets, HD-LCD TV, ample work desk with an ergonomic chair, alarm clock with mobile docking station and a spacious bathroom with wide shower head. At the executive lounge, guests can have a complimentary breakfast and in the evening enjoy complimentary hors d'oeuvres and cocktails. Our fitness center is fully equipped for all your training needs. Enjoy a fabulous massage or sauna. Complimentary parking is available. On your next visit to San Pedro Sula stay with us and have a great time. ... more   less 
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Also Known As:
Intercontinental San Pedro Sula Hotel San Pedro Sula
San Pedro Sula Intercontinental

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