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“Unbelievably wonderful staff”

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Real InterContinental San Pedro Sula at Multiplaza Mall
Ranked #2 of 37 Hotels in San Pedro Sula
Certificate of Excellence
Reviewed February 2, 2012

My friend and I stayed at this hotel twice during the month of January 2012. The hotel is beautiful, clean and located in a good section of town and the buffet breakfasts and dinners are impressive. However, more than this, the staff was incredible. Marcela (the concierge) was exceptionally helpful and went out of her way to accommodate our many requests. The bell hops were friendly and interested in making our stay comfortable and interesting. The most amazing thing that happened was that I dropped my wallet in the hotel van to the airport but did not realize it until I went to pay our exit tax. In a panic, I called back to the hotel and they were amazing. The front desk staff got the description of the driver and with the help of the bell hops tracked down the driver who was already on his way back to the airport with another quest. Before I knew it they had returned to the airport with my wallet in hand! I sincerely doubt this would have happened with many other hotels.

Room Tip: The Executive floor is nice, but all the rooms seemed very good.
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  • Stayed: January 2012, traveled with friends
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Thank Schleuder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra-Aguilar, Revenue Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this reviewResponded April 10, 2012

We are more than happy to hear that you had a great experience with your wallet and hope that you visit us again any time soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 - 206 of 389 reviews

Reviewed January 17, 2012

I do not know why I have never stayed here before!!! The hotel is in a super location and whilst it has all the expected luxuries of a 5 Star Hotel, the undoubted best feature is the staff. Everybody goes out of their way to make your stay a pleasant one, from reception (Thanks Carmen and Nataly) through housekeeping and the restaurant. Finally the breakfast will set you up for the day, all fresh and loads to choose from. I will not stay anywhere else again, except here.

Jan Beugel

Room Tip: High floor overlooking the pool have the best vista.
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  • Stayed: January 2012, traveled on business
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Thank Oscarwildetime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra-Aguilar, Revenue Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this reviewResponded April 9, 2012

Thanks for your review. We will notify our staff about the nice comment about service.
We hope to assist you in future reservations. It was a real pleasure to serve you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2012

We just had a layover in San Pedro, but Intercontinental was great with last minute request, including pickup from airport. Much appreciated their customer service. Great room service too! Order the balleadas.

  • Stayed: January 2012
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1  Thank ILedet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra-Aguilar, Revenue Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this reviewResponded April 10, 2012

Thanks for considering us as your best option for this last minute event. We will notify your comments to the room service staff. We hope you had enjoyed your Baleada!

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Reviewed December 17, 2011

My husband and I stayed there and had a great time, room was perfect, same as the service and food. We stayed at the executive floor, which Included free snacks and breakfast. Food was great.

  • Stayed: November 2011, traveled as a couple
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Thank piccola1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

This is a great option in San Pedro Sula. The hotel has very helpful staff, the facilities are very clean, modern and comfortable..great rooms and the pool looks very lush and tropical. The breakfast buffet has everything you want, fruit, cereal, yogurt, cheese, ham, pastries, omelettes..Regarding location it's only 10 minutes from the airport and It's across the street from a mall where you can do some shopping if you feel like.. I would definitely come back..

Stayed: November 2011, traveled on business
1  Thank Lea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2011

We stayed here after a very late night flight, and were relieved that the hotel had someone waiting for us even though we arrived extra late. The hotel was very clean, and the beds were extremely comfortable. Our room was very quiet, and the staff were all very friendly and helpful throughout our stay.

Our only complaint here was that we were traveling with a service dog, and chose this hotel because their website advertised that service dogs were welcome. The shuttle driver informed us that the hotel would not allow our dog to stay there, and when we checked in, we were told that service dogs were not allowed. We were all so tired and frustrated, but thankfully, I was able to pull out my laptop and show the men at the registration desk where the website said that service dogs were, in fact, permitted. In the end, they allowed us to stay with our dog, but we felt that the added headache at the late hour was not good. It would be better for the staff to be aware of all of the policies.

  • Stayed: June 2011, traveled with family
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Thank lisaschelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2011

The hotel was very confortable, but the people working there were the responsable for made me enjoy my long stay (almost 50 nights).
The rooms are huge and the bed is amazing. It is always tidy and clean.
The food served in breakfast is very tasty and there is a big variety, you can eat from hondura´s tipical food to classics but amazing scrabble eggs, fruits, cereal, etc.
The waiters are excellent, especially Dunia Fernandez who remembers your favorites and make sure you get them every day.
The bar is algo great. Faris prepares the best mojitos i have ever tried in my life!
People from Reception are kind, they help you with every single question you may have.
The pool is really good too, and the gym is even better. there are really good quality machines. The sauna is great too and the best of the sauna, pool and gym is that there are open 24-7,

Room Tip: I´ve got to see 4 different rooms in the hotel. All of them were excellent.
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  • Stayed: September 2011, traveled on business
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Thank Agostina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra-Aguilar, Revenue Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this reviewResponded October 18, 2011

Thanks for all your nice comments. We will miss you at this your home.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Pedro Sula at Multiplaza Mall

Address: Boulevard del Sur y Colonia Hernandez | Multiplaza Mall, San Pedro Sula CT1100, Honduras
Phone Number:
Location: Honduras > Cortes Department > San Pedro Sula
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 37 Hotels in San Pedro Sula
Price Range: $159 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Real InterContinental San Pedro Sula at Multiplaza Mall 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Real InterContinental San Pedro Sula Hotel is located within Multiplaza Mall shopping complex, in the heart of the entertainment and business district. Just a few steps from our lobby you will find stores, boutiques, coffee shops and other venues. This hotel is the place to work and play in a safe and fun environment. Three onsite unique concept restaurants provide options for great dining without leaving the hotel. Bambú restaurant offers international and local cuisine and its buffet is recognized for its rich local flavor. Factory Steak and Lobster is a local favorite for enjoying prime cuts and lobster. The trendy atmosphere at Nau Sushi Lounge is the place to have fun, listen to live music and have the best sushi in town with handcrafted cocktails. The hotel's lounge style terrace is where visitors unwind and enjoy drinks next to the pool and tropical gardens. Our rooms are designed to deliver the best rest. All our guestrooms feature high speed streaming Internet, soundproof windows, total blackout curtains, ultra-sumptuous bedding with 300 thread count Egyptian cotton sheets, HD-LCD TV, ample work desk with an ergonomic chair, alarm clock with mobile docking station and a spacious bathroom with wide shower head. At the executive lounge, guests can have a complimentary breakfast and in the evening enjoy complimentary hors d'oeuvres and cocktails. Our fitness center is fully equipped for all your training needs. Enjoy a fabulous massage or sauna. Complimentary parking is available. On your next visit to San Pedro Sula stay with us and have a great time. ... more   less 
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Also Known As:
Intercontinental San Pedro Sula Hotel San Pedro Sula
San Pedro Sula Intercontinental

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