We have been staying at The Beach House annually for 12 years now. There is no other place like it on earth. It's right on the turquoise Caribbean, with its own beach. The grounds are beautiful with coconut, mango, palm, noni fruit, banana trees, etc. The house is about 30 feet from the ocean. There are french doors that open right onto the balcony overlooking the sea. I love the master bedroom that also has a view of the ocean. It's awesome to lie in bed at night and listen to the dolphins "talk",snort, and slap their tails, as Anthony's Key Resort is a stone's throw away. During the day you can snorkel out to the gorgeous reef or out to take a look at the dolphins. Some people who are more adventurous than us, night snorkel also. We enjoy sitting on the dock or our balcony in the evening and watching the sunset, a fantastic view. Our house has always been ready, clean, and waiting for us. Dorn always gets anything we need right away. Dave, the manger helps set up our Wi-Fi, gives us our phones, and is there for us, when and if we need him. The house is large with a well maintained kitchen, huge living room, 2 full bedrooms and 2 baths. We can't even think about staying anywhere else. To us, this is home away from home. Yes, it is not a resort. It is a private home, on a private beach, where you get to do what you want, when you want. Now that's vacation.
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My husband and I both stayed at the single cabana at The Sanctuary in Roatan 2 weeks ago and had a wonderful and relaxing time....everything but anything to do with the rental we were staying in. I guess some independence should be expected since you are staying on your own, but the property manager should have had everything ready before we arrived.
When we first arrived at the cabana it was evening and being in a new country we were a little apprehensive about our surroundings. Turns out the locks on some of the doors, fan, air conditioner, and lights didnt work. Locks don't work??? How are you suppose to feel safe? The place looked like it hadn't been cleaned in a while and when we got ready for bed, there was sand in the sheets. Not a great start to our vacation.We were handed two sets of keys with about 6 keys on each and no markings for which ones work on the door, That was fun figuring that out...
When we told the property manager Dave about all this he said he would get back to us and it took about 2 days to have the lock fixed....nothing else...just the lock. He was also suppose to give us a local cell phone so we could get in contact with him anytime, we didn't get that till the 3rd day of our stay. Anytime we needed him or his assistant Dorn to do anything, they would give us a time they would swing by, and it would end up being 1-2 hours after that....why am i spending my vacation wait for things to be fixed in the house YOU were suppose to have ready for us?! Incredibly unprofessional.
During our week long stay we were suppose to have the cabana cleaned twice and we only got one cleaning after much coaxing. The property also have a front gate to it. Dave couldn't find a key to the front gate, so he proceeded to tell us to just leave it open as it didn't need to be locked. Interesting because every other house on this street had a locked gate. Even Dave lived in the area with a locked gate.The cabana is located right next to the locals community, so this is not for the faint of heart.
This has nothing to do with the cabana itself, but there was a local called bossman across the street who would start blaring music at about 7pm and would go on till about 11 pm.
Again nothing to do with the cabana, but definitely disturbed our peace. We have been trying to contact someone from the Roatan Beach Rentals property management office to get our security deposit reaccredited, but no one is returning our calls or emails. We've even tried contacting the owner of the property Lucy on facebook with no luck yet.
The pictures on their website are also very misleading as it doesn't look like this anymore. There are overgrown trees everywhere and no maintenance to the beach area.
Dont stay here. period. It's a vacation, you should be able to relax.
I think its time for us to take some legal action.
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
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