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“Noise!” 2 of 5 bubbles
Review of Hotel Atitlan Gardens

Hotel Atitlan Gardens
Ranked #2 of 31 things to do in Panajachel
Certificate of Excellence
Attraction details
New Braunfels, Texas
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed January 7, 2014 via mobile

My wife and I spent 3 nights at this beautiful hotel. The grounds and the view are spectacular, however the service and noise spoiled our stay. First off I want to commend Victor at the front desk. He went above and beyond expectations assisting us when needed. Victor was the exception when it came to service. Our waiter at dinner on our 1st night did provide good service, however I was quite surprised when he asked for his tip in cash! Alberto also served us at the pool the next day, but we rarely saw him. At one point I went looking for Alberto but could not find him, so my wife placed a snack order with one of the other waiters. This seemed to offend Alberto who promptly closed our tab and again asked for a cash tip. We sat pool side for the next 30 minutes without any service what so ever so we left.

From the time we arrived and for the next 2 days we were subjected to the racket of the techno music fest taking place adjacent to the hotel. The noise was unbearable if you were at the pool or gardens and the thump, thump, thump went on until 1:00 am the 1st night and round the clock the 2nd night. After 2 sleepless nights we left the hotel for a more tranquil Panajachel. When we returned at 5:00 pm that evening the music was still pounding! We happened to run into the owner of the hotel and mentioned the noise. She said her lawyers were going to sue the land owner and we should buy a bottle of wine and stick something in our ears to help us sleep! Nothing more was offered for a horrible stay at this beautiful hotel. The owner and staff have some work ahead of them if they ever expect to become world class. I would not recommend them.

3 Thank ricksqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

Visitor rating
Date | Rating
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English first
Herndon, VA
Level Contributor
345 reviews
146 attraction reviews
common_n_attraction_reviews_1bd8 147 helpful votes
“good to do right after visiting the nature preserve”
4 of 5 bubbles Reviewed December 23, 2013 via mobile

Hotel Atitlan is located next to the nature preserve, so we visited the gardens and had lunch at the hotel restaurant after zip lining and hiking in the preserve. The restaurant is on the water, and the view is beautiful. The food was also quite good. The garden is small and pretty. It makes for a very nice day to combine a visit to the nature preserve and the hotel to see the gardens and have lunch, dinner or a snack.

Thank afinetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“Beautiful gardens and view of the lake”
5 of 5 bubbles Reviewed November 30, 2013

Amazingly manicured with a variety of flora and fauna. Have your camera ready to take pictures of the flowers, plants and beautiful setting along the lake. You will not be displeased.

Visited July 2013
1 Thank happycamperinIdaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamplona, Spain
Level Contributor
14 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Nice place to have a drink”
4 of 5 bubbles Reviewed July 17, 2013

The gardens are small but nicely managed, the staff are excellent and there are great views of the lake.

Visited July 2013
Thank PhilCharter3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
español en ca
Level Contributor
48 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

The restaurant is in front of the lake, surrounded of wonderful gardens, it is very nice and quiet!! We ate tipical Guatemalan´s Food. Excellent taste and presentation. The waiters are very friendly and makes you feel very good in the restaurant. Excellent attention!!! The price is not the cheaper one, but it is worh it!! Believe me, you´ll love the place. Try to stay in the hotel, it looks amazing.

Visited April 2013
1 Thank tusita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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