My wife and I spent 3 nights at this beautiful hotel. The grounds and the view are spectacular, however the service and noise spoiled our stay. First off I want to commend Victor at the front desk. He went above and beyond expectations assisting us when needed. Victor was the exception when it came to service. Our waiter at dinner on our 1st night did provide good service, however I was quite surprised when he asked for his tip in cash! Alberto also served us at the pool the next day, but we rarely saw him. At one point I went looking for Alberto but could not find him, so my wife placed a snack order with one of the other waiters. This seemed to offend Alberto who promptly closed our tab and again asked for a cash tip. We sat pool side for the next 30 minutes without any service what so ever so we left.
From the time we arrived and for the next 2 days we were subjected to the racket of the techno music fest taking place adjacent to the hotel. The noise was unbearable if you were at the pool or gardens and the thump, thump, thump went on until 1:00 am the 1st night and round the clock the 2nd night. After 2 sleepless nights we left the hotel for a more tranquil Panajachel. When we returned at 5:00 pm that evening the music was still pounding! We happened to run into the owner of the hotel and mentioned the noise. She said her lawyers were going to sue the land owner and we should buy a bottle of wine and stick something in our ears to help us sleep! Nothing more was offered for a horrible stay at this beautiful hotel. The owner and staff have some work ahead of them if they ever expect to become world class. I would not recommend them.
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