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“What a let down” 1 of 5 stars
Review of Porta Hotel Del Lago

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Porta Hotel Del Lago
Ranked #7 of 30 Hotels in Panajachel
GreenLeadersGold level
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“What a let down”
1 of 5 stars Reviewed April 24, 2014

After staying with this hotel brand in Antigua- we booked this hotel for our stay in Panajachel. They were chalk & cheese. Unfriendly & unhelpful staff. Rooms consisted of dated decor. It just wasn't a pleasant stay at all.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, April 25, 2014
Dear Sarah M

Thank you for taking the time to review your experience at Porta Hotels. We are pleased that you enjoyed of your stay at Porta Hotel Antigua. However, I was sorry to read that certain parts of your stay in Porta Hotel del Lago did not live up to your expectations.

I've shared your comments with our team about the unfriendly and unhelpful attitudes this situation should not happen, sorry.

We are remodeled 60 rooms and elevators in 2013 and continue remodeling in 2014 our rooms.

We are always striving to better accommodate our guests and we'll take action in the issues you've mentioned.

Please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me directly to arrange your reservation. I would be happy to assist you.

Regards
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
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English first
Leawood, Kansas
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 29, 2014

The Porta Hotel del Lago is a touristy hotel with many floors. The rooms all face the pool area and have balconies. The views of the lake and sunsets are beautiful. the rooms themselves are spacious with comfortable beds and bathroom amenities. The hotel and rooms are in need of renovation but that is an observation, not a complaint. the location is ideal for walking to the small town for shopping and dining.

Room Tip: Get an upper floor to observe the sunsets.
See more room tips
  • Stayed January 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank xnyrnkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, April 5, 2014
Dear xnyrnkc
Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue remodeling in 2014 our facilities, so your comments are welcome
Regard
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottetown, PEI
Level Contributor
388 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
3 of 5 stars Reviewed March 16, 2014

The location (walking distance to Panajachel main streets) and the views (Atitlan and volcanoes) are excellent as are the grounds and pool. The room, although they appear to have been recently painted are very tired looking. Staff is extremely friendly and the buffet breakfasts (omelet station) and buffet dinners are quite good.

Room Tip: The higher the better (view wise). All rooms have a small balcony, corner rooms have two balconies.
See more room tips
  • Stayed February 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HappyCanadian13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, March 21, 2014
Dear Happy Cana...
Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue in 2014 remodeling more rooms and our facilities, so your comments are welcome.
Regards
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 7, 2014

This hotel is very comfortable, located by the lake, while having easy access to the town. The rooms are spacious and well appointed. The view from our balcony was to die for, and the pool was very nice with beautiful gardens. Although our room didn't have A/C we didn't miss it, since it had an oscillating fan and we could open the balcony door and let the nice breeze in.

The buffet breakfast was very good, with lots of selections and an omelet station. The staff was very friendly in all areas of the hotel. Overall this hotel was an excellent value.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SunnyInn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, March 11, 2014
Google Translation
Estimado SunnyInn
Fue un placer servirle y formar parte de su experiencia del maravilloso Lago de Atitlán.
Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta Hotel del Lago.
Atentamente
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 25, 2014

Panajechel is a small town on lake Atitlan that hasn't been built up like other "resort cities". The Porta Hotel is in a great location and has wonderful unobstructed views of the lake and volcanoes.

The staff was very friendly and helpful.

Part of Lake Atitlan's charm are the rustic towns easily accessible by small boat. You couldn't ask for a better location to tour the area.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank mdjmcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, March 11, 2014
Google Translation
Estimada/o mdjmcl
Fue un placer servirle y formar parte de su experiencia del maravilloso Lago de Atitlán.
Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta Hotel del Lago.
Atentamente
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tobago
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 13, 2014

Great value for money with a fabulas location overlooking the lake. The room was large and comfortable with a great view not only of the lake but also of the distant volcano. When I arrived I was offered a room on the first floor which was viewless so asked for one on a higher floor which was perfect. The restuarante has a art deco feel to it (a compliment) and the food was brilliant. All the hotel staff I came across were 100 percent helpful. Only minor negatie was the complimentary wifi was only available in the common areas and was at times hit and miss.

Room Tip: ask for a room on a higher floor, better view
See more room tips
  • Stayed February 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank chrisintt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, February 15, 2014
Dear Chrisintt

Thank you very much for your glowing review.
It gives me pride and pleasure to share your lovely comments with my colleagues. They are a very dedicated group of professionals who are committed to ensuring that our customers have a personal "home away from home" experience and I am thrilled that they have consistently delivered this high standard during your visit.
Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms.
Once again, thank you so much for this wonderful comment on Tripadvisor!
Regards
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 9, 2014

We spent 5 nights in the Porta, our room had a view of Lake Atitlan and the volcanoes. The room was a good size with a small balcony. The dinner in the restaurant was very good we ate there every night. The staff were friendly and helpful.There is only wifi in the public areas which needs to be upgraded to include the bedrooms.
The hotel is near to the main streets of Panajachel where there are many stalls and restaurants .we had breakfast at deli jasmin a few minutes walk away. The dock for public boats to the lake towns is close by.

Room Tip: Ask for a room from the 3 floor upwards to get a good view of the lake and the volcano
See more room tips
  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jocelyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, February 15, 2014
Dear Jocelyn D

Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms.
We look forward to welcome you again and exceed all your expectations.
Regards
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porta Hotel Del Lago

Property: Porta Hotel Del Lago
Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Panajachel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan

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