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“Great location”

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Porta Hotel Del Lago
Ranked #4 of 29 Hotels in Panajachel
Certificate of Excellence
GreenLeadersGold level
Boston, Massachusetts
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location”
Reviewed February 25, 2014

Panajechel is a small town on lake Atitlan that hasn't been built up like other "resort cities". The Porta Hotel is in a great location and has wonderful unobstructed views of the lake and volcanoes.

The staff was very friendly and helpful.

Part of Lake Atitlan's charm are the rustic towns easily accessible by small boat. You couldn't ask for a better location to tour the area.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdjmcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, March 11, 2014
Google Translation
Estimada/o mdjmcl
Fue un placer servirle y formar parte de su experiencia del maravilloso Lago de Atitlán.
Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta Hotel del Lago.
Atentamente
Ana María
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462 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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Tobago
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 13, 2014

Great value for money with a fabulas location overlooking the lake. The room was large and comfortable with a great view not only of the lake but also of the distant volcano. When I arrived I was offered a room on the first floor which was viewless so asked for one on a higher floor which was perfect. The restuarante has a art deco feel to it (a compliment) and the food was brilliant. All the hotel staff I came across were 100 percent helpful. Only minor negatie was the complimentary wifi was only available in the common areas and was at times hit and miss.

Room Tip: ask for a room on a higher floor, better view
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrisintt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, February 15, 2014
Dear Chrisintt

Thank you very much for your glowing review.
It gives me pride and pleasure to share your lovely comments with my colleagues. They are a very dedicated group of professionals who are committed to ensuring that our customers have a personal "home away from home" experience and I am thrilled that they have consistently delivered this high standard during your visit.
Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms.
Once again, thank you so much for this wonderful comment on Tripadvisor!
Regards
Ana María
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London, United Kingdom
Level 5 Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 9, 2014

We spent 5 nights in the Porta, our room had a view of Lake Atitlan and the volcanoes. The room was a good size with a small balcony. The dinner in the restaurant was very good we ate there every night. The staff were friendly and helpful.There is only wifi in the public areas which needs to be upgraded to include the bedrooms.
The hotel is near to the main streets of Panajachel where there are many stalls and restaurants .we had breakfast at deli jasmin a few minutes walk away. The dock for public boats to the lake towns is close by.

Room Tip: Ask for a room from the 3 floor upwards to get a good view of the lake and the volcano
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jocelyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, February 15, 2014
Dear Jocelyn D

Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms.
We look forward to welcome you again and exceed all your expectations.
Regards
Ana María
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
144 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed February 5, 2014

the location is very good and that's about the only good thing with this hotel
everything looks old, outdated, more or less broken. the common areas as well as the rooms.
the rooms have great views over the lake and volcanoes, but they are very small.
the restaurant looks like a factory restaurant. it is depressing. the food, we had buffet, twice for breakfast and twice for dinner, is really poor.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CPC1PCP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, February 7, 2014
Dear PhPhPh_12

Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue remodeling our facilities in 2014 so your comments are welcome.

Regards
Ana María
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Newport Beach, California
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 20, 2014

This hotel was by far the largest and nicest on the lake. I was looking more for a B&B but for the price, I thought why not go for a nice hotel. All the rooms have breaktaking views of the lake and right by the boat dock. Great location and great service.

  • Stayed January 2014, traveled solo
    • Value
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Helpful?
Thank CherylB854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, January 21, 2014
Dear Cheryl B

Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon.

Thank you so much for your comment on Tripadvisor!

Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 19, 2014

Very nice hotel with clean, quite new rooms. We didn't eat in the hotel, because, there are many interesting cafes and restorans around. From my point of view, twin beds are very small (not more then 150 cm by width.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna_Gerasimova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, January 21, 2014
Dear Anna_Gera

Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago locate in the Lake of Atitlán.
All rooms are equipped with 2 double beds size(1.35 meter wide by 1.90 meter long), the rooms are designed for 2 people in it.

When people required extra bed for 3 persons in the same room, the bed size is (1.00 meter wide by 1.90 meter long). These measures are standard.

We look forward to welcome you again and exceed all your expectations.

Regards
Ana Maria
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Evanston, Illinois
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 15, 2014

This hotel has the perfect location, every balcony has a view of the lake and volcanoes. Good sized, clean room. I chose it because of the large swimming pool and wasn't disappointed. Walking distance to everything. Can't speak to food, since we didn't eat there at all.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daniel k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review, January 19, 2014
Dear fay b

Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon.

Thank you so much for your comment on Tripadvisor!

Regards
Ana María
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porta Hotel Del Lago

Property: Porta Hotel Del Lago
Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Panajachel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan

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