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“Good place to stay in Pana”

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Porta Hotel Del Lago
Ranked #4 of 29 Hotels in Panajachel
Certificate of Excellence
GreenLeadersGold level
Reviewed February 9, 2014

We spent 5 nights in the Porta, our room had a view of Lake Atitlan and the volcanoes. The room was a good size with a small balcony. The dinner in the restaurant was very good we ate there every night. The staff were friendly and helpful.There is only wifi in the public areas which needs to be upgraded to include the bedrooms.
The hotel is near to the main streets of Panajachel where there are many stalls and restaurants .we had breakfast at deli jasmin a few minutes walk away. The dock for public boats to the lake towns is close by.

Room Tip: Ask for a room from the 3 floor upwards to get a good view of the lake and the volcano
  • Stayed: January 2014, traveled with friends
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Thank Jocelyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded February 15, 2014

Dear Jocelyn D

Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Don´t have a doubt that your comments will be taken into consideration for improvement Wifi in rooms.
We look forward to welcome you again and exceed all your expectations.
Regards
Ana María

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147 - 153 of 470 reviews

Reviewed February 5, 2014

the location is very good and that's about the only good thing with this hotel
everything looks old, outdated, more or less broken. the common areas as well as the rooms.
the rooms have great views over the lake and volcanoes, but they are very small.
the restaurant looks like a factory restaurant. it is depressing. the food, we had buffet, twice for breakfast and twice for dinner, is really poor.

  • Stayed: January 2014, traveled with friends
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Thank CPC1PCP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded February 7, 2014

Dear PhPhPh_12

Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations.
Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue remodeling our facilities in 2014 so your comments are welcome.

Regards
Ana María

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Reviewed January 20, 2014

This hotel was by far the largest and nicest on the lake. I was looking more for a B&B but for the price, I thought why not go for a nice hotel. All the rooms have breaktaking views of the lake and right by the boat dock. Great location and great service.

  • Stayed: January 2014, traveled solo
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Thank CherylB854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded January 21, 2014

Dear Cheryl B

Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon.

Thank you so much for your comment on Tripadvisor!

Ana María

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Reviewed January 19, 2014

Very nice hotel with clean, quite new rooms. We didn't eat in the hotel, because, there are many interesting cafes and restorans around. From my point of view, twin beds are very small (not more then 150 cm by width.

  • Stayed: December 2013, traveled with family
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1  Thank Anna_Gerasimova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded January 21, 2014

Dear Anna_Gera

Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago locate in the Lake of Atitlán.
All rooms are equipped with 2 double beds size(1.35 meter wide by 1.90 meter long), the rooms are designed for 2 people in it.

When people required extra bed for 3 persons in the same room, the bed size is (1.00 meter wide by 1.90 meter long). These measures are standard.

We look forward to welcome you again and exceed all your expectations.

Regards
Ana Maria

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Reviewed January 15, 2014

This hotel has the perfect location, every balcony has a view of the lake and volcanoes. Good sized, clean room. I chose it because of the large swimming pool and wasn't disappointed. Walking distance to everything. Can't speak to food, since we didn't eat there at all.

  • Stayed: December 2013, traveled as a couple
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1  Thank daniel k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded January 19, 2014

Dear fay b

Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon.

Thank you so much for your comment on Tripadvisor!

Regards
Ana María

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

Outdated, not clean, the worse hotel we stayed in our trip to Guatemala. A renovation is a must. Don't recommend and will not return. Not sure about the standards from the reviews classifying this hotel as anything above poor.

  • Stayed: January 2014
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Thank raphyscal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded January 2, 2014

Dear raphyscal

Thank you so much for sharing your opinion with us.
Please accept our apologies for not satisfy your requests as expected, we are sorry you got a bad impression about the our facilities.
Your comments are taken into consideration to take the necessary actions to improve our quality of facilities.
In 2013 we remodeled 60 rooms and elevators, we are continue in 2014 remodeling our facilities so your comments are welcome.

Regards
Ana María

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

This hotel reminds me of a cheesy old cruise ship.

We stayed here for 1 night because we couldn't get into our other hotel until the next night, and that's all I could really tolerate. The rooms are beyond outdated and the beds are rock hard. There also isn't a safe in the rooms, which just made me nervous the whole time we were out. The view from the room is great, they have a pool and nice dining room...but there are so many other AMAZING hotels on the lake for a quarter of the price. I would strongly advise finding a boutique hotel in some of the other smaller towns.

Stayed: December 2013, traveled as a couple
1  Thank fletchco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this reviewResponded December 30, 2013

Dear Curtney

We thank you for sharing your comments and observations on your experience at Porta Hotel del Lago.
We apologize for not meeting your expectations.

Regards
Ana María

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Phone Number:
Location: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Panajachel
Price Range: $101 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan

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