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“Better service impossible! ” 5 of 5 stars
Review of Santander Plaza Hotel

Santander Plaza Hotel
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Santander Plaza Hotel
3.0 of 5 Hotel   |   15 calle | 3-52 zona 10, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #18 of 46 Hotels in Guatemala City
Stockholm, Sweden
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Better service impossible! ”
5 of 5 stars Reviewed January 3, 2016 via mobile

We stayed here for one night before flying out of Guatemala.
Thing is, when we stayed here my husband got sick (Potentially Chikungunya) . Long story short, he needed to see a doctor which wasn't the easiest as this was right during the Christmas holidays. Staff helped calling emergency number, doctors came, staff helped calling pharmacy to home deliver medication. They went out to buy water. They really went out and beyond and were so lovely when helping us.
Too bad the stay was so short, I would go back here any day if I could. Beautiful hotel, comfortable beds and super nice staff. By the way- my husband is okay now.

Thank you!!

Stayed December 2015, traveled as a couple
Helpful?
Thank LaValiente777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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31 reviews from our community

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Time of year
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Guatemala City, Guatemala
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 13, 2015 via mobile

I stayed at this hotel like three days and was perfect! Beds are comfortable, the bathroom was always clean and the staff is very kindly. The parking lot is small. There are a lot of delicious options for your breakfast! I totally recommend this hotel.

Stayed November 2014, traveled on business
Helpful?
Thank andreas_2213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quetzaltenango, Guatemala
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 26, 2015

It's in a good location, easy to find if you have the address. Unlike some other reviewers I thought my room was in good condition, it's not new but it wasn't scruffy or dirty. The bathroom was clean. There was a mini-kitchen in a big closet, but I didn't use it. The breakfast (included in price) was fine, they were a little late in starting the service (7:00 am instead of 6:30) and there wasn't a huge selection, but what they had was nice quality. The restaurant seemed to be closed when I arrived, Sunday afternoon, but there are other eateries nearby. I will probably stay there again next time I go to Guatemala City, as it is clean, convenient and reasonably priced.
If you have a Guatemalan in your group they have a tarifa chapin which is about $15 cheaper.

Stayed September 2015
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland Park, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 4, 2015

I brought a group of 12 from the U.S. for an overnight stay here enroute to Lake Atitlan. I received great cooperation in planning this. Everyone was happy with their rooms, a great breakfast, and employee courtesy. Tje price was very reasonable.

  • Stayed July 2015, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Freezedry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 15, 2015

great location, fabulous breakfast buffet, free airport shuttle, reliable internet, good shower. some fixtures worn- but what the hell , cable channels include CNN international, BBC, and some Miami local channel, as well as 50+ Spanish language channels, refrigerator and microwave in room

  • Stayed July 2015, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank terrytheemsdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlo, Canada
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 19, 2014 via mobile

The hotel is wonderful and well appointed. The staff are friendly and helpful. American hotels could learn a lot from these people. They have perfected service. We loved our week-long stay and hope to return in the future.

  • Stayed September 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Odourata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 8, 2014 via mobile

I've stayed here twice. Booked it because I had a cat traveling with me (there is a daily charge). This was the only hotel I could find that was okay with the pet. What a pleasant surprise! This is a very low-key older hotel. The rooms I've stayed in were suites. Separate [full!] kitchen, balcony, plenty of closet, big bathroom, free internet, cable TV, and a truly first-class breakfast (included).

This is a business hotel...set up for longer stays. But it's a real plus for me. Their airport shuttle service doesn't start until 8am and it's located further from the airport than other comparable transiting hotels so not perfect if you're in the city to just fly out. But, if you're in the city for a few days and want the conveniences of being in the Zona Viva, want to be comfortable, and want to be economical...this place is great.

Stayed September 2014, traveled on business
Helpful?
Thank JK_Guate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Santander Plaza Hotel

Address: 15 calle | 3-52 zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Guatemala City
Price Range (Based on Average Rates):
Hotel Class:3 star — Santander Plaza Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
Santander Plaza Hotel counts with several types of suites to satisfy a variety of needs. Our executive suites are ideal for short, medium or long terms of stay and offer all the services to assure your comfort on a business trip. ... more   less 
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Also Known As:
Santander Plaza Hotel Guatemala/Guatemala City

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