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“Clean and exceptional service” 4 of 5 stars
Review of Mercure Casa Veranda Guatemala

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Mercure Casa Veranda Guatemala
Ranked #8 of 46 Hotels in Guatemala City
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean and exceptional service”
4 of 5 stars Reviewed September 21, 2013

I arrived after enduring a 13 hr flight then a 13 hr transit in LAX, followed by my flight into Guatemala. Needless to say arriving early in the morning with no room ready to check into was not pretty. But, the staff reassured me, and upgraded me to a master suite. The beds were like clouds, and the whole room was a pleasure to stay in. I would definately stay there again.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank SilverLinerSLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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210 reviews from our community

Traveler rating
    73
    104
    25
    5
    3
See reviews for
22
23
36
106
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Denver, Colorado
Level Contributor
169 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 27, 2013

I last stayed here two years ago. This time it was a 5-day business trip. Hotel is very clean, staff is friendly and helpful. Breakfast buffet has something for everyone. The bed is a little hard but the six pillows are comfy. Finishes of are good quality and rooms spacious. The airport shuttle is a plus and the location in Zona 10 convenient. The fitness room is very small, with only three pieces of equipment. The machines are very old, even to the point of being dangerous.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MBarb10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 25, 2013

Business stay. This hotel is a great alternative to the Camino Real, just two blocks away. In the heart of Zona 10, with numerous restaurant choices in the area. Rooms are spacious (two room suites) and very well appointed. Excellent soundproofing. Hotel restaurant food is of good quality and staff is courteous and upbeat. WIFI included in the price. The beds are a bit hard, though. Would stay again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jetdriver01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 24, 2013

Rooms are large, with nice beds and furniture, small kitchen, iron and board, good TV channels and fast internet, although wifi won't reach everywhere in your room. There is a small gym, ATM, restaurant and a couple of computers at the lobby you can use.

Watch out that check in is at 3 PM with an early check in fee of USD 30.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Diego B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 3, 2013

I stayed here on a business trip and was pleasantly surprised by the size of the rooms. As someone else stated you buy a room and get a suite. There is a mall right across the street and a couple blocks down there is a nice bar. The staff we more that willing to help but is appears that they only have bilingual people working at the front desk. So if you go to the bar and try to order a drink and you don't speak Spanish be prepared for them to run to the front desk to get someone to translate.(this is the reason for the 4 stars) Besides that the breakfast was delicious and there was plenty of it. They had a nice mix of local and traditional American items on the buffet.

Friendly tips: Let the front desk call you a cab. Do not walk out on the street and try to get your own,it is safer this way.Take a cab everywhere. When checking in, ask them to unlock your sliding glass doors to the balconies.

I would definitely stay there the next time in Guatemala

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 15, 2013

This hotel is comfortable, and right in the heart of zona 10, within easy walking distance to nightlife, restaurants and business hotels in Guate city. The staff was friendly, the rooms were nice, and the breakfast buffet was sufficiently satisfying- lots of guatemalan breakfast faves, and an omelette station. There were some significant problems, though- the wireless internet signal was not strong enough to reach the 7th floor, although the staff was very accomodating and brought a modem to my room so i could work. Others staying on lower floors experienced the same problem. also, the water in the sink never got hot, and showers were not very hot during popular showering times (morning at 7/7:30ish). Finally, although the cost of breakfast is included in the price of the room, it was broken out as a separate charge on the bill, which may cause a problem for business travellers who have to do expense reports.

Room Tip: lower floors probably have a better chance for wifi access, but there may be an issue with noise.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank curlytb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 13, 2013

I had an average experience with this hotel. Staff is helpful and welcoming.
The bad part of my story is the change of rooms. First room I was giving was very dirty, didn't smell good and curtains were somehow brownish. Not so sure if the original color was white. Fortunately the girl at the front desk found another room for me. The second room looked cleaner, better, newer. There I had a good stay, quiet, considering that the city gets very noisy at rush hour. Food wasn’t the best but so far my only reference of Guatemalan food.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank viajeros321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Casa Veranda Guatemala

Property: Mercure Casa Veranda Guatemala
Address: 12 Calle 1 24, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Casa Veranda Guatemala 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
99 modern and spacious suites,all featuring air conditioning, electronic control panel,minibar,Cable T.V.,work desk with wireless internet access,privade safe,digital telephones and voice mail,special rooms for non smokers,full kitchen , at 5 minutes toInternational airport La Aurora,located at zona viva, close to restaurants,bars,stores and business district, at 10 minutes from national theater and museum.At Mercure Casa Veranda,everything is meant to provide you with a much more pleasant stay. ... more   less 
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Also Known As:
Mercure Guatemala City
Accor Guatemala City
Mercure Casa Veranda Guatemala Guatemala City

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