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“welcomming hotel” 4 of 5 bubbles
Review of Mercure Casa Veranda Guatemala

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Mercure Casa Veranda Guatemala
Ranked #8 of 47 Hotels in Guatemala City
Certificate of Excellence
Sao Paulo, SP
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“welcomming hotel”
4 of 5 bubbles Reviewed January 22, 2013

Excellent hotel in a good neighborhood of the city, 5 minutes from the airport and good restaurants in the area. Very helpful staff, and there is also a pretty nice restaurant with international food. On my way back, I stayed there again and definately would go back next time.

Room Tip: They upgraded me to master suite and the second time, I was given an upgrade again, ask for it.
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dbeeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    78
    109
    26
    6
    3
See reviews for
23
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114
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed November 6, 2012

I arrived at this hotel two hours before their posted check-in ( 3:00 pm ) and was told that my room will be ready in 40 minutes, when I returned they told me 10 more minutes. I decided to sit down at the lobby to wait and half and hour passed being ignored by the front desk.
I asked the girl to tell me the truth and not keep me waiting longer and she just shrugged and didn`t give me a straight answer.
I asked for a city map and they didn`t have one.
I decided to leave and came back 3 hours later. When they took me to my room it was a double bed and not the junior suite I had booked.
One morning "somebody" called my room twice waking me up. When I complained they told me that they wouldn`t know who did even though all calls incoming and outgoing from the rooms are recorded.
Management should have a talk with the two girls working that day ( 11/02/12 ).
Some people don`t like certain people and shouldn`t be working in the service industry.

  • Stayed November 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ricofort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

The hotel is still a very good bargain for location and size of rooms. The rooms are huge, well kept and comfortable. I had a couple of glitches i service this time. The check in is at 3pm and even thouugh you know they have rooms available they won;t check you in before then which seems a bit annoying. Also, the computers in the business center had issues and my room service was one hour late once. Despite these minor incidents I still recommend the hotel highly.

Room Tip: If you plan on an early check in. CAll and make sure you get whatever is available.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jrankw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montevideo, Uruguay
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed August 19, 2012

I've stayed two times there and the experience was always good.
Important tip: the breakfast area can left your clothes smelling, because they cook your eggs in front of you. Try to have your breakfast BEFORE taking the morning shower.

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank renderjunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 28, 2012 via mobile

Excellent hotel, the service is friendly and helpfull in the front desk and they have a delicious breakfast, as a tip just ask the cook that is in the omelet station to cook whatever he wants, you will not regret it. Thanks Chef Juan.

Stayed July 2012, traveled on business
Helpful?
Thank Andres I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
123 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed June 25, 2012

On the positive side: incredibily helpful staff. Both at the Reception as in the Dining-Room. They tried to anticipate your needs and serve you accordingly. The room, a junior-suite, was enormous. It even had a kitchenette I could have used. The bed is extremely comfortable and the quality of the sheets is very good indeed.

On the negative side: the towels: terrible. Old, very old and so shabby you couldn't even tell if they had been previously used! Also on the negative side, the bath, very old. And that the toiletries were nothing of this world. Breakfast was good but I stayed twice for dinner, and it was nothing out of this world. Deserts were specially scarce and low-quality.

All in all, nevertheless, I would definetely stay here again. The quality in sleep, the spacious room and the kindness of the staff made up for the minors!

Tip: a good shuttle service to the airport for just 5 USD. Highly recommendable!

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MartaPalomares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Casa Veranda Guatemala

Property: Mercure Casa Veranda Guatemala
Address: 12 Calle 1 24 | Zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mercure Casa Veranda Guatemala 3.5*
Number of rooms: 99
Official Description (provided by the hotel):
With its unmistakable style and Quality, we belong to ACCOR HOTELS world group, with more than 4,000 hotels around the world. We are in Guatemala City just 8 minutes from La Aurora International Airport, located in the heart of the Living and Financial Center City Area, near the best shopping centers. We have 99 suites with 1 or 2 rooms, with up to 4 connected rooms, all with air conditioning, fully equipped kitchenette, safety deposit box, internet, LCD TV, cable, DVD, work desk, mini bar, electronic locks, windows with noise lock. All our suites have balconies overlooking the city and the volcanoes, business center, restaurant and 4 meeting rooms with a maximum capacity of 200 people. ... more   less 
Reservation Options:
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Also Known As:
Mercure Guatemala City
Accor Guatemala City
Mercure Casa Veranda Guatemala Guatemala City

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