Flew in from San Jose Costa Rica in March and selected this hotel based on it's past history.
I had prepaid at the hotel web-site a cab to pick me up for $20.00 (US). Landed and no cab.
An hour went by before the cab finally came. Livid? Yes. But... The explanation that I got was that the hotel had communicated via e-mail about my flight number and when I would arrive. To communicate with the hotel I had to eventually go on to Facebook to get a response. about my request for a certain type of room.
I overlooked the delay in cab but talking to other cab drivers at the airport they said they would take me to the hotel for $11.00.
Eventually made it, voiced my opinion and moved on.
I was shown to my room which was a simple room with bed, (balcony as I requested) overlooking the street Independcia. A simple room with ceiling fan and an old school television.
For the price I didn't complain and the room suited my needs. Right in Zona 1.
I did have a taste for something to eat so I went below to get a bite to eat.
The women that worked the worked the tables were great but it took forever to get something to eat.
There were two other man who worked for the hotel that were overseeing the restaurant staff.
My question was and still is why didn't you pitch in to assist them?
After an 1 hour and 1/2 I got my check.
Definitely felt empathy for the wait staff.
Thoughts on the room:
A basic room no more no less.
Could the hotel improve? Most certainly. I wonder if the family that owns the hotel realizes the significance and history of the hotel.
I can't say enough about the staff that attended to this frustrated traveler.
Would I recommend the hotel?
No not really.
There was a hotel down the street from this hotel that appeared to be quite nicer but...
For a budget minded traveler this hotel though is near everything in Zona 1.
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- Also Known As:
- Pan American Hotel Guatemala/Guatemala City