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“end of the 2014 cental american journey” 3 of 5 stars
Review of Pan American Hotel

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Pan American Hotel
Ranked #22 of 46 Hotels in Guatemala City
GreenLeadersBronze level
fort worth
Level Contributor
174 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
“end of the 2014 cental american journey”
3 of 5 stars Reviewed April 5, 2014

Flew in from San Jose Costa Rica in March and selected this hotel based on it's past history.
I had prepaid at the hotel web-site a cab to pick me up for $20.00 (US). Landed and no cab.
An hour went by before the cab finally came. Livid? Yes. But... The explanation that I got was that the hotel had communicated via e-mail about my flight number and when I would arrive. To communicate with the hotel I had to eventually go on to Facebook to get a response. about my request for a certain type of room.
I overlooked the delay in cab but talking to other cab drivers at the airport they said they would take me to the hotel for $11.00.
Eventually made it, voiced my opinion and moved on.
I was shown to my room which was a simple room with bed, (balcony as I requested) overlooking the street Independcia. A simple room with ceiling fan and an old school television.
For the price I didn't complain and the room suited my needs. Right in Zona 1.
I did have a taste for something to eat so I went below to get a bite to eat.
The women that worked the worked the tables were great but it took forever to get something to eat.
There were two other man who worked for the hotel that were overseeing the restaurant staff.
My question was and still is why didn't you pitch in to assist them?
After an 1 hour and 1/2 I got my check.
Definitely felt empathy for the wait staff.
Thoughts on the room:
A basic room no more no less.
Could the hotel improve? Most certainly. I wonder if the family that owns the hotel realizes the significance and history of the hotel.
I can't say enough about the staff that attended to this frustrated traveler.
Would I recommend the hotel?
No not really.
There was a hotel down the street from this hotel that appeared to be quite nicer but...
For a budget minded traveler this hotel though is near everything in Zona 1.

Room Tip: Choose a room on the 2nd floor but to really watch people choose the street adjacent to Independence...
See more room tips
  • Stayed March 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank FortWorthJeffie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajep65, Manager at Pan American Hotel, responded to this review, December 31, 2014
Dear FortWorthJeffie,
Thank you very much for your comments, we appreciate that shows us our weaknesses so we can work on them and turn them into strengths. Maybe you could give us another chance to serve you better. Cordially,
Silvia Cruz / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Portland, OR
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 2, 2014

The Hotel Pan American is a clean, bright hotel in the heart of the historic district of Guatemala City.

My room was a good value. Small, but comfortable, as was the bed. The bathroom was clean and stocked with good soap and shampoo. The bathroom had a vent window that opened to the lobby. No one could see you but, potentially, someone could hear you. The room I stayed in faced the back of the hotel and it was a bit noisy. If you are a light sleeper, you might have a problem.

The best thing about the hotel was the affordable and excellent restaurant in the lobby. The food was exceptionally good. There is wifi in all the public areas and it was fast. I was able to FaceTime chat with my kids back in the States.

The staff was very friendly. The people at the front desk speak English pretty well. For other staff, you need to be able to speak some Spanish (or have a translation app handy). But, they are patient while you try to figure out the right thing to say.

I would definitely stay at the Pan American if I was in Guatemala City again.

Room Tip: See if you can get a room facing the front of the hotel or the inside.
See more room tips
  • Stayed March 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Steven3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia C, Gerente at Pan American Hotel, responded to this review, April 4, 2014
Dear Mr. Steven
I would like to thank you for your opinion about us. Your comments are very important because they encourage us to improve our service.
Hoping to see you soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, KS
Level Contributor
329 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
2 of 5 stars Reviewed March 24, 2014

The hotel needs serious renovation. The rooms are ancient, the beds and bedding are definitely decades old. We found the beds rather comfortable. There is no decor in the rooms. The elevator doesn't work. We were not given the TV remote and had to look for filtered water (it is located in the hallway, but nobody told us about it). Internet did not work. It was surprising, however, that a very tasty breakfast was served and the staff was very friendly and elegant. The staff at the reception was unprofessional when we were checking in and very nice at check-out. The price for this hotel is comparatively rather high, but the location is indeed very good.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Witoldzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajep65, Manager at Pan American Hotel, responded to this review, December 31, 2014
Dear Witoldzio
Thank you very much for your comments, we appreciate that shows us our weaknesses so we can work on them and turn them into strengths. Maybe you could give us another chance to serve you better in the near future. Cordially,
Silvia Cruz / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Guatemala City hotels

Pirkkala, Finland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 9, 2014

We, a family of four, stayed here for one night. The hotel was very clean and the room was nice. The noise of the other guests spending time in the lobby downstairs was pretty loud but it didn't disturb us as we were really tired. Nice place, thank you for the stay!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Jari F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia C, Gerente at Pan American Hotel, responded to this review, March 11, 2014
Dear Mr Jari
I would like to thank you for your opinion about us. Your comments are very important because they encourage us to improve our service.

Hoping to see you soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nowra, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 25, 2014

After a great stay in Antigua, we decided to spend one night in Guatemala City close to the airport because we had to be at the airport at 5am the next day. Reading the info on tripadvisor, we booked (through hotelclub) largely because of price and the advertised 24 hour airport shuttle.

On arriving late in the afternoon we were told we still had to pay, even though the hotelclub charge had already gone through my card. With my wife and kids there I had nowhere else to go and had to stump up (hopefully hotelclub will sort this out). Moreover when we went to book the shuttle they said there wasn't one.

I don't suppose the place was bad for what it was ... but what it was (twice the price and no shuttle) was not what it was sold as.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Trevor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajep65, Manager at Pan American Hotel, responded to this review, December 31, 2014
Dear Trevor K,
Thank you very much for your comments, we appreciate that shows us our weaknesses so we can work on them and turn them into strengths. We are also working in the descriptions at some web pages that offer things just to catch travellers and cause serious problems. Maybe you could give us another chance to serve you better. Cordially,
Silvia Cruz / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 12, 2014

The service was very good, the hotel is very well situated (in the center, right in the middle of a spot of restaurant and main street).

The room itself is OK for one night of two, nothing exceptional tough. Hot water, clean room, good bed for 60$/night.

  • Stayed January 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajep65, Manager at Pan American Hotel, responded to this review, December 31, 2014
Dear S G,
Thanks a lot for your comments! they encourage us to strive in attenging our guests and make them fell better than at home. Our rates are changing according to season and now you could find real offers. We hope to serve you in your next visit to our country. Cordially,
Silvia Cruz / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed October 30, 2013

The Pan American compares well to other tourist hotels where I have stayed in Central American capitals, but I was here on business.

For me, the lack of in-room wifi and business services was a slight annoyance, but on the plus side, the staff was extremely gracious. They went out of their way to make my stay as wonderful as possible.

As others have said, the location is brilliant for anyone interested in the historic section of the city. On Sundays, the main plaza fills with local vendors and musicians, and the streets around the hotel are quite busy and safe (before dark - after dark, they empty quickly). The main market is just a couple blocks from the front door. And there were numerous police officers and armed guards around nearby shops and restaurants. (I was able to buy a prepaid cell at a Tigo store across the street for ~$11 that I used, even to call internationally, during my four-day trip.)

Guatemala is a unique city in its blend of modern and traditional, something you see everywhere on the streets, from the architecture to how people dress. And the Pan American is right in the heart of it.

Another giant plus for the Pan American is the restaurant where they offer delicious typical Guatemalan cuisine (and sometimes live music) -- I would eat breakfast here over the more-business-oriented hotels any day.

The rooms didn't bother me at all. They might not be sleek and super-modern, but they are very clean and well-maintained. I slept well in the bed and the bathroom was larger than expected with good pressure and ample hot water in the shower.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank djinna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvia C, General Manager at Pan American Hotel, responded to this review, October 31, 2013
Google Translation
Buen día:

Reciba un cordial saludo de Hotel Pan American en el Centro Histórico de Guatemala.

Nos alegra mucho el que tenga muy buenos recuerdos de su estadía en el hotel.

Para nosotros será un verdadero gusto el recibirle nuevamente en un próximo viaje a Guatemala, y poder atenderle como usted se merece.

Gracias por permitirnos ser parte de esos momentos especiales en su vida.

Estamos para servirle. Cordialmente,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan American Hotel

Property: Pan American Hotel
Address: 9A Calle 5-63 | Zona 1, Guatemala City, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#3 Green Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Pan American Hotel 2*
Number of rooms: 55
Reservation Options:
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Also Known As:
Pan American Hotel Guatemala/Guatemala City

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