I stayed in the hotel for two nights in a very nice, spacious room in the new part of the hotel. After returned from a field visit I was unfortunately placed in a room to the left of the reception (room 105). It smelled really bad, humid. So I asked to be moved.
At first the receptionist refused me claiming that there were no spare rooms. I asked him to check again and he found a room on the next floor, but with the same location (room 204).
The room smelled fine so I decided to stay. After about 15 minutes it started to smell and I discovered huge patches of fungi on the walls near the cealing. I went to the reception, again, and explained myself. They did not seem to care much and seemed bothered by the fact that I asked to be moved again.
The bell boy helped me move my suitcase and saw the fungi, but he said he did not know what it was and seemed surprised when I said it could be a danger to the health of their guests.
I have generally been satisfied with the hotel, but I doubt that they will do anything to get rid of the fungus as they do not seem to take it seriously. Therefore I recommend that you ensure that you are placed in the new part of the hotel - away from the reception area.
- Official Description (provided by the hotel):
- The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more less
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- Also Known As:
- Best Western Stofella Hotel Guatemala City
- Best Western Hotel Stofella
- Best Western Guatemala City
- Guatemala City Best Western
- Best Western Plus Hotel Stofella Guatemala/Guatemala City