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“Depends on your standards”

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Hotel Biltmore Guatemala
Ranked #9 of 49 Hotels in Guatemala City
Washington DC, District of Columbia
Level 5 Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Depends on your standards”
Reviewed March 25, 2014

This place is clean and if you are on a budget or better hotels are booked, it will do. My room was very clean, but a mustiness in the air made me sneeze; however, it could be that I'm alergic to 1970-era window air conditioner units that wake you up several times a night. There was no hot water one out of three days and the milk at the breakfast coffee was curdled one out of three mornings. It won't cost much more to stay at a better place; however, the Biltmore is not the worst place I've ever had to stay on business.

Room Tip: Stay on the back side so you can open your window without so much traffic noise.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AMysteriousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this review, March 29, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you for your additional comment about service facilities, your comment already was sent to responsible departments and also this kind of feedback will help us to improve; for Hotel Biltmore service and excellence in the priority.

Apologize for the inconvenient during your stay, we hope to see you soon again Hotel Biltmore.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
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English first
louisiana
Level 5 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 13, 2014

We stayed here one night with an early am flight out. The hotel was much nicer that many 200 dollar a night hotels I have stayed in. I was very impressed. Free airport shuttle was convenient.
Would recommend.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joey1656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this review, March 14, 2014
Dear Guest!!

Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 6 Contributor
248 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
Reviewed February 9, 2014

We had one unscheduled night in this hotel,due to complications with our travel arrangements.The large room was fine, with a decent shower room, the bed was comfortable. The staff were helpful,the wifi is only free in the lobby.There is a connecting door through to the Westin hotel next door,you can have a meal or a drink there.The breakfast at the Biltmore was very average. It was reasonable enough for a one night stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank llewellynroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this review, February 15, 2014
Dear Guest,

Thank you for taking the time to write about our service and our location, it always motivation to receive such appreciation from our guest. This will help us to keep our high service standard.

We hope to see you soon again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
128 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed February 8, 2014 via mobile

Good location in Zona 10; felt quite safe and close to good food options. Very good reception staff who were very helpful. Rooms are comfortable, spacious, well equipped and clean. Comfortable beds but sound proofing to the street noise could be better. Breakfast was good in a space just off the lobby. No problems or issues to report but we were only there briefly.

Stayed January 2014, traveled with family
Helpful?
1 Thank dooragan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Hotel Biltmore Guatemala, responded to this review, February 15, 2014
Dear Guest,

Thank you for taking the time to write about our service and our location, it always motivation to receive such appreciation from our guest. This will help us to keep our high service standard.

We hope to see you soon again.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Dalles, Oregon
Level 5 Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 30, 2013

I stayed at the Biltmore in Nov 2013.

Rooms were clean and comfortable. TV had a lot of channels to watch. The shower door dumped a lot of water on the floor when I opened it (two different rooms), so be sure to put down the floor mat before getting in.

This hotel is a $10 cab ride to/from the airport.

The neighborhood is safe (in my opinion, and I was out walking after dark). There's a Hooter's about 150 yards away- you will pass it on your way to the hotel. The Obelisk shopping mall is large and located adjacent to Hooters. While walking around the hotel neighborhood (same side of the big street, behind the hotel), I spotted a Fridays, Applebees, and McDonalds. There are several little tiendas for pop, beer, chips, etc.

Front desk staff spoke English and were quite helpful.

I would stay there again without hesitation.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eyegun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Hotel Biltmore Guatemala, responded to this review, December 5, 2013
Dear Guest,

Thank you so much for your time writting about our property, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. Thank you for your additional comment about our location, for us your satisfaction is the most important.

We hope to see you soon in Hotel Biltmore.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level 5 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 23, 2013

the location in the Zona Viva is useful for meetings and to get to/from the airport. It's also much less expensive than the hotels in the surrounding area. It's connected to the Westin - where you can use the gym for $10 extra. The continental breakfast is good. Access to wifi is extra ($15/day) which borders on outrageous. I had no end of trouble with the phone (the handset didn't work, they didn't connect the phone so the message said I had checked out - not a good message for colleagues to hear, etc) but the staff was polite and attentive to correct the issues. The shower is amazing....

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveller_cdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Hotel Biltmore Guatemala, responded to this review, August 2, 2013
Dear Guest,

We are very sorry for the inconvenient you had during your stay, for your information we already sent your comment about the phone problems to the responsible department, we are very sorry for this. Please apology for this issue.

Please feel free to let us know any additional comment.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level 6 Contributor
133 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 23, 2013

The Hotel Biltmore is conveniently located in Zone 10 and adjacent to Zona Viva where there are many good choices for dining and shopping. The lobby is clean and welcoming, and the rooms are nicely appointed and modern. On the positive side, the beds/pillows are comfortable, and the housekeeping is thorough and friendly. Areas for improvement include customer service and maintenance. The A/C in my room was not working properly and after my first report, there was no action taken, and I believe even that the front desk was dismissive of my report as no obvious notation was taken at that time. After my 2nd report, it was clear something had been done to the A/C unit, but it still didn't work, and the 3rd time, no further action was evident. This was clearly a poor response. In addition, the room was on the 2nd floor with windows opening up to a covered atrium area where parties were frequently held, and the noise from music and revelers was disturbing when the window was closed but since I had to open it, obviously it was much worse.
I would actually rate this hotel somewhere between poor and average based on the AC problem, but I settle for average because the overall cleanliness, convenience, good housekeeping, and pleasant breakfast area help bring the rating up.

Room Tip: Avoid 2nd floor rooms overlooking the atrium (of the Westin).
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edam4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Hotel Biltmore Guatemala, responded to this review, June 25, 2013
Dear Guest,

Thank you so much for your time comment about our hotel, it is very important to receive such appreciation from our guests, this help us to improve every day.

Already sent this information to the department in charge of it, we really appreciate guests feedback. We apologize for this.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Biltmore Guatemala

Property: Hotel Biltmore Guatemala
Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Biltmore Guatemala 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala Guatemala City

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