The Hotel Biltmore is conveniently located in Zone 10 and adjacent to Zona Viva where there are many good choices for dining and shopping. The lobby is clean and welcoming, and the rooms are nicely appointed and modern. On the positive side, the beds/pillows are comfortable, and the housekeeping is thorough and friendly. Areas for improvement include customer service and maintenance. The A/C in my room was not working properly and after my first report, there was no action taken, and I believe even that the front desk was dismissive of my report as no obvious notation was taken at that time. After my 2nd report, it was clear something had been done to the A/C unit, but it still didn't work, and the 3rd time, no further action was evident. This was clearly a poor response. In addition, the room was on the 2nd floor with windows opening up to a covered atrium area where parties were frequently held, and the noise from music and revelers was disturbing when the window was closed but since I had to open it, obviously it was much worse.
I would actually rate this hotel somewhere between poor and average based on the AC problem, but I settle for average because the overall cleanliness, convenience, good housekeeping, and pleasant breakfast area help bring the rating up.
- Official Description (provided by the hotel):
- Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more less
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- Also Known As:
- Hotel Biltmore Express
- Hotel Biltmore Guatemala Guatemala City