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“Good resting place for couple hours.” 4 of 5 stars
Review of Hotel Ciudad Vieja

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Hotel Ciudad Vieja
Ranked #19 of 46 Hotels in Guatemala City
Jerusalem, Israel
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good resting place for couple hours.”
4 of 5 stars Reviewed April 17, 2013

I was provided with this property as a resting place for like twelve hours before taking a flight.

Kind of old place and nice patio with trees and flowers.

Rooms are dark, and you can hear all around. Doesn't look so safe outside, drinks are ok, no variety, no pool, no gym, no spa. Only few papers, no ability to call overseas from the room.

Just to get a shower and couple hours rest is ok, that's about.

Room Tip: Get upper floor.
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Mercokosher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Traveler rating
    20
    26
    2
    3
    2
See reviews for
6
11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Caguas, Puerto Rico
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed November 30, 2012

Just one night was enough...
Having problems with my reservation at another Hotel, the organizers of the Icaro Film Festival took me to this Hotel with a nice interior patio, but the most depressing rooms I;ve ever seen in my life. The beds smelled like a baby had just vomited on them. The food was bad and service at the restaurant amateurish and slow.
People tried to be nice buy it was not enough...! Stay away!

Room Tip: ...look for some other place
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank ljcruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed November 14, 2012

We had reservations for 1 night & arrived from elsewhere in Guatemala before check-in time. We had already made arrangements with the hotel to store our luggage while we went sightseeing until check-in time. We have done this numerous times in Mexico. It's not an unusual proceedure. On initial arrival we were ready to go to a museum & our luggage was sitting out in the lobby area. We hesitated & asked where it would be kept, not wanting to leave while it was out in a public area. The bellman was approaching as the desk clerk indicated that he (bellman) would take care of it & added with a cheerful smile, "Don't worry." We left & a few hours later returned to officially check into our room. There was a different bellman. A desk clerk indicated to him that we would be needing to be shown to our room. There was a few minutes delay as we completed the check-in process. But the bellman had quickly turned & gone out the front door. When he didn't return, the clerk had to call for him & wasn't happy to have to. Bellman returned & was instructed to take us & our bags to our room. The bags were sitting just outside the bag room waiting. Although he said OK, he turned & rushed out of the lobby & into a patio. I followed quickly but the patio was empty. After waiting a while I went back to the desk to say that he had dissapeared. The clerk was clearly discusted & had to leave the front desk & walk all the way to the patio asking where was the bellman. He suddenly appeared & I tried to refuse his help. He refused repeatedly to let me pull my own suitcase. No matter 'cause he certainly wasn't going to get tipped. The room was OK, but the bathroom had a sewer & musty odor. Well, that was OK for 1 night. Now we started to unpack. An iPad had been stowed in a large backpack but it was not there. If we had left it at our friend's house where we had been staying, she would have contacted us. Her friend drove us to G. City & no one was at the back of the van long enough to take anything or walk away with an iPad undisclosed. Because we had a bag stolen from the back of a van many years ago in Mexico, I kept my eye on all activity as we dropped off other passengers. The iPad was stolen at the hotel probably by an employee. Since the bellman acted so strangely, we think it may have been him, but no matter, the iPad was gone. All that was bad enough, but then the onduty manager lied to us saying they looked at the security camera & no one had taken the iPad. Later another employee said they would run the camera photos during the night to see what they might find. Later they turned around & said they had just looked at the security photos & no one was seen. We asked where the camera was. Answer: in the office. Q: then how could it see into the luggage closet? A: (unintelligible & then repeat that the camera didn't show anyone in the photos.) We asked to see the camera in the closet, but only received mumbles about how the camera saw nothing. Actually, the hotel contacted us more times, but this review is too long already. They insisted that we lost the iPad somewhere else, not at their hotel. Even before discovering the theft, we weren't particularly impressed with this hotel. Later in the dinning room (I wouldn't leave our belongings long enough to go out to eat & could see our room from our table) the service was strange - as if it was their first restaurant job & they weren't sure of the protocol. I suspect there's a management problem at this hotel, possibly not hiring the caliber of employes that would be expected there. It used to get good reviews.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank justtagalong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Prairie
Level Contributor
190 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed August 20, 2012

We had stayed at the Hotel Ciudad Vieja ten years ago and loved it; this was our first opportunity to go back. And it was just lovely! The staff is very attentive, the rooms are well appointed and clean, the breakfast is great! The style of the hotel is colonial, built around a garden patio. The hotel is in a quiet area, a good walk from the Zona Viva. But, a rental car takes care of that issue. Meals can be taken either in the inside restaurant area or the patio restaurant area, your choice. We look forward to returning!

Room Tip: Many of the rooms are average sized; we happened to be in a corner room that had lots of extra space...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank texaschic987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McLean, Virginia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 13, 2011

My family and I stayed two nights at this hotel in July 2011. We reserved two adjacent rooms. Each room had two queen-size beds and a private bath. The rooms were clean and comfortable. The hotel staff was most accommodating and kind. We also ate several meals here in addition to the free breakfast. I was a bit disappointed in the breakfast, as most Guatemala breakfasts we have had have been small feasts. This one was very basic and not that well prepared. Even the smallest requests were additional cost - ie. refills on beverages, and additional toast. The hotel is located in "not the best of surroundings," but we felt safe and secure as long as we stayed inside the hotel grounds. The gardens of this hotel are magnificent, and made the stay very pleasurable.

Room Tip: Plan to use taxis for all transportation as the area of the hotel has had some crime in the past.
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank allenwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
97 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 30, 2010

This is a very nice and clean place to stay. Even better it's quiet. The rooms are built around large trees that shade the courtyard. The breakfast meal is very good. The hotel staff is very accomodating for late check out. I have been to this hotel on 4 different occasions and have received excellent care each time. I plan on staying here every I come to the city. Estancia steakhouse next to the American Embassy is walking distance from the hotel. But would caution walking in the area after 9 pm as in most parts of Guatemala City.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank HearDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
Level Contributor
153 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed October 26, 2009

The stay in this hotel was ok for 3 days. The location is not the best since it is distant from almost everything. You are going to need taxis to go anywhere, this adds up to the cost. The rooms are small, clean but not very well organized. The tiny desk blocks the doors of the closet. You cannot watch tv while working in the tiny desk. There is not much room on the desk so if you have a laptop, do not plan on having books, etc handy. There is a room (I do not remember the number) that has a dome on the roof and gets most of the sunlight and the heat in. This was VERY uncomfortable because the room is clear very early and during the day the room gets VERY HOT. Avoid this room. The rooms lack a fan and there is no ac. The service is not the best around. The internet service drops often. The front desk staff is not very efficient although they are kind. The room service is not on time and the food, well, it will keep you alive but you will not send postcards talking about it. The room service person was particularly not helpful or interested in my orders or in delivering them on time. The hotel needs a gym.

  • Stayed October 2009, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank TucanTico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ciudad Vieja

Property: Hotel Ciudad Vieja
Address: Calle 8 3-67, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 46 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ciudad Vieja 3*
Number of rooms: 26
Official Description (provided by the hotel):
Hotel Ciudad Vieja, its a nice hotel, near from the comercial area in Zone 10. ... more   less 
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Also Known As:
Hotel Ciudad Vieja Guatemala/Guatemala City

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