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“Thieves”
1 of 5 bubbles Review of Hotel Royal Palace

Hotel Royal Palace
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Hotel Royal Palace
Ranked #38 of 47 Hotels in Guatemala City
Culver City, California
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Thieves”
1 of 5 bubbles Reviewed September 5, 2011

We came here back in May and we had a horrible experience. We did not like the way the front desk treated us the last three days we had a bad experience because our keys wouldn't work. As we were going to have our breakfast which is extremely NASTY we came back to our room the card key was blocked and it was a pain in the butt because we had to keep asking the front desk to fix the issue. What was even worse was that the women in the front desk kept on blaming each other on whose fault it was. They alleged saying that the electronic system wasn't working and that the Hotel manager and human resources were aware of the problem, but was really pissed us off was that at the restaurant e found the manager and he gave us a hypocrite smile promised to fix the problem but was a Huge lie because the issue continued . We personally ask anyone who want to come to Guatemala City to get informed and the fee they charge you for one nights stay because they automatically give u a nasty breakfast but charge you for it . The truth is that the breakfast stinks and the waiters are rude and disrespectful . We will never come back here again.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Glendy32272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    8
    6
    11
    7
    7
See reviews for
6
10
7
10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta
Level Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 bubbles Reviewed August 4, 2004

The security staff treats you like a criminal. There were problems with the water and I was unable to shower before going to the airport for my flight back to the states and they all but refused to make an appropriate adjustment to my bill for the inconvenience. They finally did adjust one night off the bill after calling the manager and confirming that I was paying in US dollars (and after I threatened to pay them nothing at all). Nothing about this hotel with the exception of the central location would encourage me to return. I won't be back.

Helpful?
6 Thank Traveling Marco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Royal Palace

Property: Hotel Royal Palace
Address: 6a. Avenida 12-66, Guatemala City 01001, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #38 of 47 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Royal Palace 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Hotel Royal Palace Guatemala/Guatemala City

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