We came here back in May and we had a horrible experience. We did not like the way the front desk treated us the last three days we had a bad experience because our keys wouldn't work. As we were going to have our breakfast which is extremely NASTY we came back to our room the card key was blocked and it was a pain in the butt because we had to keep asking the front desk to fix the issue. What was even worse was that the women in the front desk kept on blaming each other on whose fault it was. They alleged saying that the electronic system wasn't working and that the Hotel manager and human resources were aware of the problem, but was really pissed us off was that at the restaurant e found the manager and he gave us a hypocrite smile promised to fix the problem but was a Huge lie because the issue continued . We personally ask anyone who want to come to Guatemala City to get informed and the fee they charge you for one nights stay because they automatically give u a nasty breakfast but charge you for it . The truth is that the breakfast stinks and the waiters are rude and disrespectful . We will never come back here again.
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- Also Known As:
- Hotel Royal Palace Guatemala/Guatemala City