I've stayed 3 times at this hotel. The first two times we were very impressed with the value, location, property and hence we decided to stay a third time.
The service wasn't the same anymore, this staff didn't seem to care as much. From the time we arrived the Bell boy just looked at us while we were struggling to get 12 pieces of luggage. In the past we were welcomed very graciously with a drink and hot towels, this time.. nothing. they have included a beautiful delicious buffet breakfast, this time they scaled it down to a continental breakfast. we got three rooms, two suites and one regular room. Well the regular room was very basic, plain, unconfortable bedspreads,like those of motels. The suites were beautiful with comfy down conforters. So I feel bad for those guest that get stuck with a plain room. For a Grand Class Hotel as they claim, all room shuld offer the same quality. The Swimming pool wasn't even good to look at, for it was very dirty, and very very cold. I would only recommend this hotel if I knew they have better trained staff seeking for the comfort of their guest.
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- Also Known As:
- Hotel Vista Real Guatemala City
- Hotel Vista Real Guatemala Guatemala City