We stayed our last night in Guatemala after a medical mission on Nov 22 2012 anticipating our final day in town to be relaxing. When I'd booked on line; I was automaticly charged a business class up grade. Upon arrival the girls at the front desk didn't even point out the extra amenities we had purchased which included a complimentary 5pm evening reception of h'orderves; beer and Internet access. We had to ask our bell boy what business class entail. He told us free food; beer and wine. When we tried to access the lounge; our card didn't work and we had to go to the front desk on 3 separate occasions. Needless to say upon complaining we were finally served by 6 pm. Apparently we where only one on the floor that paid for this service and we were charged for our wine when ourbell boy told us it was free. We booked a massage prior to arrival and was adviced a rate of $35; when confirm at the hotel we were quoted $47. It was one mishaps after another. The hotel is located on a highway away from town with nothing nearby. Our taxi ride was 35 minutes just to get to the closest shopping. The final inconvenient is our heater did not work in our room and when asked to speak to a manager our request was ignored. This place simply did not even meet standards as advertised. Might be a nice facility but I rather stay in town and at a hotel where the heater works.
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- Also Known As:
- Hotel Vista Real Guatemala City
- Hotel Vista Real Guatemala Guatemala City