Barceló Premium Guatemala is a big five star hotel rated at first place in TriAdvisor and has all the conditions to maintain the place, good rooms, bathroom not so good but enough, not free internet, very good breakfast, and luxuriant lobby..
However we were expecting more. In fact we arrived at 9 pm and nobody help us with the bags, they remain looking at us not helping, we come in and we didn´t see the reception and again nobody help us, we saw the reception because was a queue there, we went there we had been waiting and when our time arrived the things were fast but again nobody said us were the lifts were or helped us with the bags or come with us to show were the room was.Again in the morning no information about were the breakfast was or helped us to find a table. We were for our account. This is not a service for a five star hotel anywhere! Perhaps I had a bad day!
- Official Description (provided by the hotel):
- The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more less
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- Also Known As:
- Barcelo Guatemala City Hotel Guatemala City
- Guatemala City Barcelo