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“Just Perfect!” 5 of 5 bubbles
Review of Barcelo Guatemala City

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Barcelo Guatemala City
Ranked #5 of 47 Hotels in Guatemala City
Certificate of Excellence
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Just Perfect!”
5 of 5 bubbles Reviewed July 15, 2014

Barcelo Guatemala City is the perfect stay! it is close to the Aurora International Airport and to the great Zona Viva area with plenty of good restaurants, clubs and excellent entertainment.
The hotel staff is great! Great service and an incredible breakfast. On my next trip I will not hesitate to stay here again!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,210 reviews from our community

Traveler rating
    522
    498
    113
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    33
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Guatemala
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed July 12, 2014 via mobile

We just arrived from a long trip from the airport and they said they had no system and that they could not give us our room wich is prepaid and to leave and to call tommorow for a refund or date change he did not offer a complimentary meal or help on finding another hotel. Nothing!! NADA! my husband pissed of and a really nice man near the lobby told us its crap this guy simply does not know how to do his job and that they indeed should give us a room even if there is no system So my husband talked to the guy and demanded our room. So we are waiting now for the rooms. And very pissed of and tired!! He now says to wait 10 minutesm there is also a woman who has been wating for 2 hours!!! Last time i stay here!

Stayed July 2014, traveled with family
Helpful?
2 Thank cutefati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings.

Your review will help us to improve our service standards.

We hope to see you at our hotel again so we can offer our quality services beyond your expectations.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N. Augusta
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 6, 2014

A short ride from the airport and in the middle of downtown. I walked into an impressive hotel lobby. The check-in was easy and the clerk was pleasant and helpful. The room was very nice and the bed comfort could not have been better. I will definitely stay here again on my next trip. The hotel restaurant was good but was also able to walk to several other very good restaurants at night.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skipper501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 5, 2014

We stayed there for a week in May and I can say we felt safe in the area and with the staf on point at all times of the day and early mornings, the lobby was very impressive the resturant was outstanding and the breakfast buffet was very good the pool was nice to come back and relax in.

Room Tip: ask for a nonsmoking room
See more room tips
  • Stayed May 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2000fatboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed July 3, 2014 via mobile

I stayed at Barcelo Hotel for 3nts on a holiday, I've stayed there previously but this time the quality of service was above and beyond my expectations. The restaurants, the food, the preparation and the cleanliness was as impeccable as any 5star hotel. I was able to speak to the head executive chef Nina Aldana Garcia, hats off to her for her professionalism and experience in keeping a unique food quality and selection for business and vacationing travelers.
The location from and to the airport is just 10 minutes away, the hotel provides complimentary shuttle service. I recommend anyone this hotel for pleasure or business!!

Stayed June 2014
Helpful?
Thank Mynor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antioch, CA
Level Contributor
6 reviews
4 of 5 bubbles Reviewed July 2, 2014

We stayed at the Barcelo in Guatemala City for a week in June. I was apprehensive traveling to Guatemala as I had heard about increasing violence there. This hotel was very secure. We felt very safe and enjoyed our stay there. The breakfast buffet was wonderful. Great food and we loved the patio seating. Their outdoor swimming pool was fantastic. We enjoyed laying out in the sun and swimming. The bedrooms are nice and do have firm beds. They provide many amenities other hotels do not. Toothbrush, razor, bath sponge, and more! They also leave two water bottles everyday for your consumption. We would most definitely stay at this hotel again!

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glemiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
84 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed June 28, 2014

We stayed here on two separate occasions while passing through Guatemala City and each time we had a good experience. This is a very nice hotel. Both times we were given a room in the older main part and both rooms were well furnished and in good condition. The bed was firm, but OK. I was amused at the array of "useful" disposable items in the bathroom, but the actual toiletries consisted of nothing but the very basics - soap and shampoo, no body lotion. We loved the outside breakfast area and the breakfast buffet and the service was excellent. The waiting staff were very pleasant and friendly and always made an effort to have a small conversation. Our hotel deal included free wifi which seemed to work fine and we wouldn't hesitate to stay here again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#5 Luxury Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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