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“exceptional service”

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Barcelo Guatemala City
Ranked #3 of 47 Hotels in Guatemala City
Certificate of Excellence
Mexico City, Mexico
Level Contributor
308 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“exceptional service”
5 of 5 bubbles Reviewed May 20, 2013

the hotel is near the airport, like 10 minutes away.they have a shuttle, so you really don't need to take a taxi. Very well kept, all the staff go the extra mile just to please you. The food is also very good, and at lunch time, each day is a different country food; they make the mexican lunch, the spanish lunch, etc... and you have several dishes to decide. they're all very good and tasty.
I order a special breakfast to room service, the night before, and they delivered exactly to the minute, spotless order, and even the operator, called me 10 minutes later to check if I was pleased!. the second night, another operator, when she heard it was me, and wanted to ask for my breakfast, she new exactly what I had ordered the night before.
amazing!...

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimiMexico_df
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.

We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
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  • Russian first
  • Spanish first
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English first
Bountiful, Utah, United States
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 17, 2013

Spent 12 days there and enjoyed everything about my stay. Staff was very friendly, lobby area was nice, rooms were good, enjoyed the in hotel fitness area and the adjacent fitness club. I also felt safe there and in the immediate area.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.

We hope to see you really soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

I spent a week in Guatemala and stayed in 4 different hotels while there. The highlight was the great wifi connection at Barcelo compared to other hotels. That was not the only great thing. The breakfast was very tasty and mostly authentic. The beds were comfortable and the rooms are large. They sure give you enough toiletries that you should be fine if you forget anything. I only stayed one night so I never used the pool or any other amenities. I would stay at the Barcelo again. The only negatives were the touristy trap prices at the gift shop but it is a gift shop I wouldn't expect anything less...

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StarArly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.

We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bentonville, Arkansas
Level Contributor
84 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

This property is an older one. Good proximity to many areas including the airport. They also have a shuttle to/from airport at no charge. Room was pleasant and ample. Breakfast was good selection. Sports bar has live entertainment. Check-in/check-out not the fastest service.

Stayed May 2013, traveled on business
Helpful?
Thank Latino_Hog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Park, Georgia
Level Contributor
164 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 518 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

Such a pleasant surprise. . .luxurious, accommodating, and amenity filled--at Hotwire prices!

This might have been the best $64 hotel room I’ve ever experienced. A great business-oriented hotel, located in Guatemala City’s best urban neighborhood--but with resort attributes as well.

The front desk agent, Diana, was great to us--even though we had purchased the room through Hotwire. I requested a room with a view of the volcanoes, and she obliged with a large corner room on the 9th floor. . .with not one but two balconies (one even had patio furniture and a clothes drying rack on it). Room 932 was light filled and nicely appointed, even if the decor was sort of pre-renovation Marriott. That said, the bed had great linens, a flat screen tv, and a granite bath--with a nearly Mandarin Oriental-caliber set of bath amenities. . .shoehorns and bath sponges, and dental kits, and shaving kits, and so it goes. The shower had great pressure, but was tough to regulate, and a retrofit of glass doors made entering the shower tough. The shower is subject to hot and cold water spasms as well.

If that weren’t enough value for $64, the hotel also included complimentary internet, a full breakfast buffet for two, and even a free shuttle to the airport. By my calculation, just those elements were worth $64--so effectively, the room was free.

The breakfast buffet is noteworthy--particularly given that the hotel included it in our rate. Great breakfast offerings, from tropical fruit juices to freshly made omelets, were complemented by being able to sit at poolside. Coffee was wonderful as well.

While the fitness center was small, there were enough equipment for me to get in the only workout of our trip. The hotel’s pool and Jacuzzi are quite large and are right outside the gym.

The hotel’s location is very convenient--just 9 minutes from the airport--in one of the most upscale areas of Guatemala City, Zona Viva. Extreme caution traveling around Guate is a good idea, but the blocks surrounding the hotel (particularly once you have crossed Reforma) are filled with restaurants and other hotels.

I don’t mean to oversell the hotel--at its core, it is a thorough redo of a 1980s Holiday Inn--but it is a phenomenal value where the staff treated us like royalty even when we booked on Hotwire.

Highly recommended.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelBeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Littleton, Colorado
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

My wife and I stayed here for 3 nights as part of a CARAVAN tour and for a city hotel it was very good. The location, room, food, service, decor, and balcony were all fine. The ATM in the lobby was very useful for getting local money. The buffet restaurant was exceptional in the selection of good food for breakfast, lunch and dinner. A supermarket to stock up on beer, Coke, wine and snacks was only 2 blocks away and safe in daytime. Hotel security was excellent.

Room Tip: I like outdoor balconies. This is a big, noisy city. I liked the view toward the airport, but some p...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eagle1236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.

We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ROCKFORD
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed May 7, 2013 via mobile

My husband and I stayed here three times as we crisscrossed Guatemala . Our favorite part of this hotel is its pool and hot tub, the temperature of both are perfect. As the title says this hotel cost less than high end hotels right across the Main Street but does not lack amenities. Breakfast is great and the beds and bedding comfortable. V

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terryw61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Guatemala City
#3 Luxury Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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