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“Our stay” 4 of 5 stars
Review of Barcelo Guatemala City

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Barcelo Guatemala City
Ranked #5 of 46 Hotels in Guatemala City
Certificate of Excellence
Glossop, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Our stay”
4 of 5 stars Reviewed April 6, 2013

The hotel is a bright sparkly modern place with all the amenities you would expect. However check in was slow, we had to ask three times to get access to the mini bar, the porter took bags down and left us out of the lift and it let the place down a bit.

For the price I expected it to be perfect and it just slightly let itself down

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank shelagh899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (172)
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English first
Montreal
1 review
5 of 5 stars Reviewed April 4, 2013

Very good hotel, great value, educated people with lot of courtesy in the lobby, in the buffet, the security guys, everybody. We will come back for sure.
Good heated pool and jacuzzi, comfortables pillows and bed, the breakfast buffet is amazing with lot of good choices, but people are the best part of the party. Employees deserves congratulations. Wi-Fi works fast and efficiently with no additional fees. Free parking is great. Many thanks for all

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Rafael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 2, 2013

I spent 3 nights at the Barcelo and had a wonderful experience. The rooms were spacious and clean, the bed was truly more comfortable than my own bed, the buffet breakfast is excellent - with a great selection of several different types of foods such that everyone can find something they like, the gift shops had a nice charm and some beautiful Guatemalan treasures (although some were a bit pricey), and the swimming pool and hot tub were perfect. Check-in and Check-out went smoothly, and they had a free shuttle service to the airport that runs hourly. It is only about 15 mins. to the airport. WiFi is free, although I don't know if it's always free - and it is quick and runs smoothly. I didn't eat lunch or dinner meals at the different restaurants that the hotel has to offer - but it was nice that they had a choice of a few (I think 3). The dining area for breakfast has an indoor and outdoor area. The outdoor area overlooks the swimming pool and is shaded. Was a nice place to stay for my short trip to Guatemala.

Room Tip: You may want to ask for a room overlooking the swimming pool or else on a higher floor with a good v...
See more room tips
  • Stayed March 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Blitz17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.
We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
2,718 reviews
202 hotel reviews
common_n_hotel_reviews_1bd8 1,411 helpful votes
5 of 5 stars Reviewed April 2, 2013

Tip: online you can get good deals.
Cab drivers in the hotel area always try to overcharge.

Pros: shuttle from/to airport, attentive staff, very clean and spacious room (check my pics), great breakfast buffet (lots of good options) and convenient location (safe area).

Cons: noisy room.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HelenaGuerra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
142 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 31, 2013

I spent a total of three nights in the Barcelo in Guatemala City which apparently used to be a Marriott property. Prices are very reasonable. The room was large and comfortable with all the necessary amenities. The a/c is a bit noisy but tolerable. Laundry service is good and prompt. Reception desk is a bit chaotic and possibly understaffed. At check-in, they made me wait i for nearly 4 hours until 3:00 PM while they made up the room. Guests form lines at the reception desk then other people break in front and the receptionists are too timid to do anything about it. This can be annoying if you're trying to check out and catch a flight. Seems to me they could have done a much better job at the reception desk.

The restaurant has a lavish breakfast spread but mediocre noon and evening meals (mostly buffet). I ordered "Guatemalan fajitas" which was not nearly as good as I can get in almost any Tex-Mex restaurant in the States. The guacamole seemed to have been doctored with something (corn starch? mayonnaise?) to make it bland and tasteless.

The business center was helpful and well equipped.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northfield, Minnesota
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed March 30, 2013

A large hotel comparable to the Grand Tikal Futura. Maybe fifteen minutes from the airport by hotel shuttle. Outdoor pool and the biggest hot tubs - well, one hot tub. Good work-out rooms. Nice views from the balconies. Wi-fi for a fee or with the room sometimes. Helpful staff. Just a couple of blocks from the Metro which will take you to the sights in the city center. Short walk to excellent restaurants in Zona Viva.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dgauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 25, 2013

Although we only stayed one night on this trip, the Barcelo was a great option and a good value. The room rate included a fabulous buffet breakfast with options for indoor or patio seating—it’s definitely worth including breakfast. The free airport shuttle (leaves every hour) was an easy way to get to the airport (about 10-15 minutes away) and there is an ATM in the hotel lobby. The front desk staff was friendly, helpful and spoke English (for those of us who haven’t mastered much Spanish). The room was quiet, nicely appointed and comfortable and although I didn’t try them, there were a variety of restaurants/bars and some nice shops within the hotel. The location is very convenient for walking to the nearby Zona 10 restaurants, malls or to access the Transmetro bus. It was a bit of a search to locate our room safe—unexpectedly in the bottom of the nightstand--and a bit difficult to see and access the front to use it. Keep your passport and extra credit cards in the safe while you enjoy the city. This is my second stay here and I'd choose it again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Katryna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Guatemala City
#4 Spa Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#5 Luxury Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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