We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice hotel, centrally located, comfortable rooms”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Barcelo Guatemala City
Ranked #4 of 49 Hotels in Guatemala City
Certificate of Excellence
Atlanta
Level 6 Contributor
184 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Very nice hotel, centrally located, comfortable rooms”
Reviewed March 31, 2013

I spent a total of three nights in the Barcelo in Guatemala City which apparently used to be a Marriott property. Prices are very reasonable. The room was large and comfortable with all the necessary amenities. The a/c is a bit noisy but tolerable. Laundry service is good and prompt. Reception desk is a bit chaotic and possibly understaffed. At check-in, they made me wait i for nearly 4 hours until 3:00 PM while they made up the room. Guests form lines at the reception desk then other people break in front and the receptionists are too timid to do anything about it. This can be annoying if you're trying to check out and catch a flight. Seems to me they could have done a much better job at the reception desk.

The restaurant has a lavish breakfast spread but mediocre noon and evening meals (mostly buffet). I ordered "Guatemalan fajitas" which was not nearly as good as I can get in almost any Tex-Mex restaurant in the States. The guacamole seemed to have been doctored with something (corn starch? mayonnaise?) to make it bland and tasteless.

The business center was helpful and well equipped.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,467 reviews from our community

Traveler rating
    658
    580
    143
    49
    37
See reviews for
209
343
146
512
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Northfield, Minnesota
Level 5 Contributor
57 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 30, 2013

A large hotel comparable to the Grand Tikal Futura. Maybe fifteen minutes from the airport by hotel shuttle. Outdoor pool and the biggest hot tubs - well, one hot tub. Good work-out rooms. Nice views from the balconies. Wi-fi for a fee or with the room sometimes. Helpful staff. Just a couple of blocks from the Metro which will take you to the sights in the city center. Short walk to excellent restaurants in Zona Viva.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 25, 2013

Although we only stayed one night on this trip, the Barcelo was a great option and a good value. The room rate included a fabulous buffet breakfast with options for indoor or patio seating—it’s definitely worth including breakfast. The free airport shuttle (leaves every hour) was an easy way to get to the airport (about 10-15 minutes away) and there is an ATM in the hotel lobby. The front desk staff was friendly, helpful and spoke English (for those of us who haven’t mastered much Spanish). The room was quiet, nicely appointed and comfortable and although I didn’t try them, there were a variety of restaurants/bars and some nice shops within the hotel. The location is very convenient for walking to the nearby Zona 10 restaurants, malls or to access the Transmetro bus. It was a bit of a search to locate our room safe—unexpectedly in the bottom of the nightstand--and a bit difficult to see and access the front to use it. Keep your passport and extra credit cards in the safe while you enjoy the city. This is my second stay here and I'd choose it again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katryna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 6 Contributor
160 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed March 23, 2013

A well run city hotel that has spacious comfortable rooms and a well equiped bathroom. It was the only hotel that had complimentary coffee in the room during our 'tour trip' of Guatemala. There was some aircraft noise, but it is not a busy airport. The pool is very nice and gets the afternoon sun and there is also a bar serving light meals there. The buffet breakfast was well presented and with a good choice although it does get a bit crowed at peak times. There are several restaurants with the main one serving a buffet as well as a la carte menu. If you eat in the Lobby Bar you have the choice of the menus from all the three restaurants.There is a small 24 hour supermarket near the hotel (left outside the hotel, about 200 meters and around the corner passed the petrol station). We stayed 2 nights at the beginning of the tour and one night towards the end and found the hotel to be well run and would stay at the Barcelo Hotel again.

Room Tip: Room facing the airport do have a little noise, but traffic is light, but they do have a balcony tha...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Antony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Texas
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 20, 2013

Stayed at the Barcelo twice in the past week and both nights were great. The second was actually terrific because we were upgraded to a 2-floor suite.

The rooms were spotless. The beds comfortable.

The service in the hotel was excellent. Only complaint might be that the front desk will happily exchange dollars for Q's (at an unfavorable exchange rate) but will not exchange Q's for dollars.

The breakfast buffet was very nice as well.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Howard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we aere looking forward to having you again as a guest in our hotel.
Best, Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Level 4 Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 20, 2013

A great hotel with all the facilities in a good location in Guatemala city.

It is very good that you can book a room with the option of breakfast because we had a flight very early in the morning so we couldn't eat breakfast so we didn't pay for it in advance.

The shuttle to the airport is very nice and free of charge

Room Tip: we stayed in a room with a small balcony to the swiming pool. I think it was on the 8th floor.
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dafmos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we aere looking forward to having you again as a guest in our hotel.
Best, Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed March 14, 2013 via mobile

My husband and I recently took a trip to Guatemala City with 2 friends and stayed at the Barcelo hotel for 3 nights. It is a very well-run hotel with great staff who are very helpful with anything you need. One of my favorite people was Fred, the staff at the business office who made all of our reservations/recommendations for restaurants in Guatemala City. The pool/hot tub area is great, and the bar has great drinks.

My only complain was that the rooms were a little dated and the beds were not as soft as I liked. Nevertheless, the hotel is n a great location and all the best restaurants are no more than a 5-10 minute cab ride. The breakfast there is awesome with both traditional Guatemalan and American food.

Stayed March 2013, traveled with friends
Helpful?
1 Thank GachGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guatemala City hotels
0.3 mi away
Radisson Hotel & Suites Guatemala City
0.3 mi away
Holiday Inn Guatemala
Holiday Inn Guatemala
#10 of 49 in Guatemala City
433 reviews
0.2 mi away
The Westin Camino Real Guatemala
The Westin Camino Real Guatemala
#3 of 49 in Guatemala City
731 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Real InterContinental Guatemala
Real InterContinental Guatemala
#1 of 49 in Guatemala City
1,056 reviews
2.9 mi away
Grand Tikal Futura Hotel
Grand Tikal Futura Hotel
#5 of 49 in Guatemala City
589 reviews
0.3 mi away
Clarion Suites Guatemala
Clarion Suites Guatemala
#8 of 49 in Guatemala City
353 reviews
Show Prices
Show Prices
Show Prices

Been to Barcelo Guatemala City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Priceline, Orbitz, Expedia, Hotels.com, Booking.com, Cancelon, TripOnline SA, Travelocity, Hotwire, Agoda and HotelQuickly so you can book your Barcelo Guatemala City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing