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“LUXURY ALL THE WAY” 5 of 5 bubbles
Review of Barcelo Guatemala City

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Barcelo Guatemala City
Ranked #3 of 48 Hotels in Guatemala City
Certificate of Excellence
Caribbean
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“LUXURY ALL THE WAY”
5 of 5 bubbles Reviewed February 12, 2013

I cannot think of what would have made this hotel better. The rooms were huge and clean and mine had a view of the city. The location is quite literally 5 minutes from the airport which is a definite plus in addition to which it is walking distance to various restaurants- Mc Donalds, KFC, Pizza Hut, Hooters and many many more.

The staff-
I celebrated my birthday there and was treated to birthday cake at breakfast accompanied by the restaurant staff singing Happy Birthday! And that night a live band played in the Strikers Sports Bar (located in the hotel, opens till late ) and sang for me!! Not to mention, more cake and ice cream!

The food-
Breakfast buffet was a massive spread of breads, cereal, hot foods, amazing coffee. And you have the choice of eating inside the restaurant or beside the pool.

The people who made this extra special- Precilla at the reception desk will tell you where to shop, what shoes to wear and arrange your transport, Daniel in Sales who kept in constant communication with me to ensure my safe arrival, and of course dear Felix and Jose, my tour guides, who showed me Guatemala's highlights and taught me Guatemala's history.

Room Tip: My room was a standard but I found it very luxurious, so maybe a deluxe one might be fancier?
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank INDIRA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,289 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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  • Czech first
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  • English first
  • French first
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English first
Burlington, Canada
Level Contributor
74 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

Great choice near Guatemala City's La Aurora International Airport. Free shuttle is easy to find outside the airport and operates frequently (at least every hour).

Nice hotel with excellent security. Very helpful staff, most if not all speak English. Special mention to Fernanda at the front desk and Fred in the Business Center.

Varied restaurant and bar selections. My rate included the breakfast buffet, which was excellent - huge selection and variety including a omelette station.

Huge room - mine was on the 9th floor, "older tower", corner room, overlooking the airport and volcano. Stunning view and two balconies! Highly recommend. Don't worry about airport noise. There are few planes and with the windows closed you barely hear them.

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TheEasyGoingGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orr, Minnesota
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed February 11, 2013

The tour we took chose this hotel for our stay at the beginning and at the end. I can't comment on the price since it was included in our tour fee. It's a very decent hotel, with a spacious common area. The room was a typically nice room in a typically nice hotel. The breakfast and evening buffets included many very good dishes; the pool water was warm; there's a nice gift shop for those who didn't buy quite enough on their stay in Guatemala. If I were to go back to Guatemala City on my own, I wouldn't hesitate to stay here.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Maude59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Atitlan
Level Contributor
224 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

This is a very large hotel, with lots of shops, restaurants, and cozy places to sit and rest. The restaurants are very good, however expensive by Guatemala standards. The breakfast buffet goes on for yards, literally more than 100 feet long. If you count your breakfast experience by the foot, then you will be in heaven.
The beds are the most comfortable of any hotel I have experienced in Guatemala, hands down. The location is good and convenient. They charge an extra $5 per device (not per room) for internet. That can add up if you have a couple of laptops. I will be back for another visit.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kayak-atitlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

On arrival from the airport I was pleased to know the hotel was so close to the airport as I was exhausted after travelling from Australia. The check-in service was quick and friendly and the room was fantastic. The next morning I had a fantastic buffet breakfast overlooking the pool area and wishing I had decided to spend more than one night here. I was even more impressed when my shuttle bus to Xela did not turn up and all the effort the staff went to help. I would definitely recommend anyone to satay here and I will also stay here again.

Room Tip: I was in room 369 which seemed to be towards the back of the building. Very quiet.
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AuntyRee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Michigan
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

The Barcelo Hotel was located within 10 -15 minutes from the hotel. My husband and I stayed there two nights at the beginning and one night at end of our tour of Guatemala in Jan. The first two nights our room had a bad aroma, but when we returned at the end of the tour, we had a better room. The rooms had been updated, but it still had an old feeling to it. The stores within the hotel had a nice collection of Guatemalan products, and the personnel were helpful. The lobby and other facilities within the hotel are beautiful with outstanding architecture features. There are three restaurants in the hotel, but we ate the buffet meals at the La Vista all of the time. At breakfast individual fresh omelets and eggs can be prepared, and at lunch and dinner fresh individual stir fries are made as desired. Ana, a server at our table, was very attentive to our needs each morning. Guards are posted at all entrances and throughout the hotel in the public areas. When we entered the hotel at our arrival, there was a huge festive, traditional, ceremonial carpet made out of sawdust that had been painted with colorful designs. The desk personnel were helpful and graciously exchanged US money into Guatemalan money at a good exchange rate. Wifi was expensive, and there was a charge to use the computers in the business center. However, one could use the computer in the business center to print boarding passes. There is a supermarket within two blocks of the hotel.

Room Tip: Try to get a room with a view of the volcano.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 19HappyTraveler94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level Contributor
51 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed February 2, 2013

A friend who frequently travels to Guatemala City recommended the Barcelo, and I have to say it is a good hotel at a fair rate. The hotel isn't brand spanking new, but it is clean and the room was quite nice. My biggest gripe with this hotel is that internet access was not included with the room, and it was expensive. I opted instead to use the internet in the business center, which just wasn't as convenient as having it available in the room. Others hotels I stayed in on this trip always had free wi-fi included. There were also a couple of mistakes made with our reservation and with housekeeping, but nothing major. As the Barcelo is somewhat cheaper than most of its competition in this part of town, it is a good bet.

Room Tip: higher floor is better
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank folkestad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 9, 2016
Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Guatemala City
#3 Luxury Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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