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“Generally good with a few negatives”

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Barcelo Guatemala City
Ranked #4 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed January 18, 2013

We stayed two nights in early January at the Barcelo (at the beginning and end of our trip). Since all the premium rooms were closed for renovation, we stayed in standard non-smoking rooms. Our first room faced the volcano and our second room faced the pool. Both had little balconies with sliding glass doors. The first room was definitely more worn and dingy than the second, perhaps because more people ask for the volcano view and those rooms are used more often? The beds in both rooms were very comfortable and the bathrooms were modern. The hot water in our first room was very hot and we had to be careful with our kids using it on their own. The common areas of the hotel smelled very strongly of air freshener on our first night, but that was much better when we returned. The front desk staff were professional, but not particularly warm or friendly. The security guards and bellmen did not acknowledge or greet us, unless we greeted them first. The breakfast buffet at La Vista restaurant is plentiful and full of variety, but some of the food didn’t taste particularly fresh. The fruit juices were really icky—the orange tasted suspiciously like Tampico. The outdoor pool area is pleasant and the water temperature is very nice. We swam on an afternoon that was not particularly warm and as long as we stayed submerged in the pool, it felt great. The location of the Barcelo and the hourly free shuttle to and from the airport are convenient features.

Stayed: January 2013, traveled with family
Thank _SLH138_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded August 9, 2016

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 - 715 of 1,623 reviews

Reviewed January 15, 2013

We stayed at the Barcelo at the start and end of our tour of Guatemala. Rooms were comfortable and clean. Most staff friendly and helpful. Food was so so, Final dinner actually quite poor, fish severely over cooked. No free internet was a bone of contention considering we had free wifi everywhere else we went in Guatemala. Staff say they get many complaints a day, but management intransigent to changing times.

  • Stayed: December 2012, traveled with friends
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Thank lightening996327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded August 9, 2016

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

Barcelo is all that I would expect at a business-class hotel, courteous and efficient staff and modern, comfortable facilities in a safe area. I was on a tour and ate at 4 hotels in Guatemala and Barcelo had by far the best variety of food at their buffet—especially liked the egg white omlettes made to order. The pool area is very pleasant and was not at all crowded, whirlpool and pool had good temperatures. One evening there was a very good jazz trio playing in the lounge area. The airport shuttle leaves the hotel promptly at the designated time. The hotel was very lively with various events taking place such as a wedding and a graduation party.

  • Stayed: November 2012, traveled as a couple
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Thank seek-scenic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this reviewResponded August 8, 2016

Dear Guest,
Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2013

I stayed here on three separate occasions in October and November 2012 for a bit of luxury after a long international flight from Europe, a serious hike-a-thon in the Western Guatemalan Highlands and a sweat-dripping trip to the awesome Tikal!

What impressed me was:

- great sized beds/rooms for crashing out in and sorting out your smelly hiking gear
- a decent ( and decent-sized) swimming pool with whirlpool for exercise and chillaxing
- top staff ready to help and even have a bit of banter with
- excellent breakfast where the guacamole rocked my little world to bits
- safety, I never had to look over my back once
- proximity to the airport. The transfer was easy-peasy!

This really was an OASIS for me and I wouldn't hesitate to book in again if I am ever in this part of the globe.

  • Stayed: November 2012, traveled solo
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Thank MunichLozz-e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manger at Barcelo Guatemala City, responded to this reviewResponded August 9, 2016

Dear Guest,

Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

Just another superior class hotel, the service from its staff though makes it unique. Good and safe location and if you take tours of the city no need to worry about the City's safety. The front desk staff members will do anything to assist you. Service worth its price!!!

Room Tip: Make sure you specify you want smoking or not smoking rooms, was not aware that they still offer thi...
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  • Stayed: January 2013, traveled with family
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1  Thank LoveToTravelNJ63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded August 8, 2016

Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.

We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

I got food poisoing there. Stay was only mediocre until then, room was clean but dingy. Felt very safe though, which I undertand is a priority in G.C. I stayed there though Gate 1 tours which luckily refunded some of my money.

Room Tip: The included breakfast is no value, and stay away from the hotel restaurants.
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  • Stayed: March 2012, traveled solo
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5  Thank K C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this reviewResponded August 8, 2016

Dear Guest,

In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings.

Your review will help us to improve our service standards.

We hope to see you at our hotel again so we can offer our quality services beyond
your expectations.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2013

October 2012, This was my second time to this hotel, both times after exhausting medical missions in small rural villages in the mountains of Guatemala. The first visit 2 years ago was very unexpected - our plane had mechanical problems, so the airline put us up at this hotel. After spending almost 2 weeks in very rough accommodations, and sharing rooms with 3 to 5 people per room - the Barcelo was HEAVEN!! We arrived at 8am and found out that we EACH had our OWN rooms for the next 24 hours!!!

The rooms and hotel are GORGEOUS (and not just 3rd world gorgeous - gorgeous on any continent!). This second trip was an overnight stay before catching our flight home, and was something I was really looking forward to! Rates were very reasonable, the food at this hotel was fabulous! After 2 weeks of local Guatemalan food up in the mountains (and most of it very good!), it was still wonderful to dig in to some excellent North American 'home' cooking :-)

The pool is beautiful, and they even have 'fruity' vacation drinks served pool side. The ONLY complaint I would make is that during both visits it took an hour or longer to get the drink at pool side. Every other area of this hotel had EXCELLENT service!! After 2 weeks of 3rd world living, and struggling with my very poor Spanish - it was nice to have service in English, and feel like a 'Queen-for-a-day'! I'm definitely NOT complaining about ANY part of my trip to Guatemala - the medical missions were SO rewarding for me, that I feel terrible even making any negative comments in this review......

  • Stayed: October 2012, traveled with friends
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1  Thank mojodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this reviewResponded August 8, 2016

Dear Guest,
Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala.
Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Best Value Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range: $90 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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