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“Excellent hotel for family trip!”

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Barcelo Guatemala City
Ranked #3 of 47 Hotels in Guatemala City
Certificate of Excellence
Shanghai Region, China
Level Contributor
143 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Excellent hotel for family trip!”
5 of 5 bubbles Reviewed November 3, 2012

Location: nice location in the zone 9, just a block away from zone 10 (zona viva), walking distance (2 blocks) from restaurants and plaza "Los Próceres" (small mall) and one block from a supermarket. 10 min taxi drive from Zone 14, Zoo, Childrens City, and Airport, 15 min from Zone 1 (downtown).
Personnel: pretty nice and warming welcome
Rooms: Just what you need, not big sized, similar to american chains like hilton, or holiday inn, and well prepared with everything you need.
The BEST: THE POOL!, opens at 5:00 and closes around 23:00, the water is warm, but really warm, it was cold outside and for me it was no possible to think to get into the water after 17:00 with the wind and cold but since my 4 yr daughter was insisting we went and I was amazed that the pool is really warm so this is a big bonus because if you spend the whole day shopping and sightseeing you can be sure that during the late afternoon you can get to the hotel and spend time swimming (and don't care about the weather outside during cold days), my 4yr kid really appreciated this!!!

Room Tip: Aks to get one room on the highest floor available, this will get you a chance of enjoy the view, an...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank okumare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your review will help us to keep our high service standards. We hope to see you very soon in Barceló Guatemala.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,311 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 1, 2012 via mobile

The hotel is huge, the rooms are very comfortable and with a lot of space. What I liked the most is that you can find Oakland Mall near, it's close to the Zona Viva, also the airport is almost 5 minutes away... For me is the best option to stay in Guatemala City.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kennstdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,

Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations.

We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, New Hampshire
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 30, 2012

This is a nice hotel and very well priced for what it offers. The airport pick-up went well. The rooms are very nice - my only criticism is the location of the room safe at floor level. The hotel location is good. The buffets have lots of choices. There was a little problem on check-out. A lot of us had to catch the 5 AM bus for various flights and there was only 1 person to check about 30 people out. But, that is an easy fix. I stay in Guatemala City every two years and will use this hotel again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas/Ft. Worth
Level Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed October 26, 2012

The Barcelo is a nice hotel. I would compare it to a state-side Crowne Plaza. "Luxury," in this case, is subjective. That description of the Barcelo might apply for this part of the world, but might be a slight stretch for people from other places. The lobby is definately luxurious and the hotel first-impression is very good. My room was average (not bad, but not amazing) by U.S. standards. The security is excellent. The hotel is gated, and all comings and goings are monitered by guards.

Without exception, every hotel employee smiled warmly and was both friendly and helpful. I think of Guatemala as a country of exceptionally warm and gracious people and found that acurately reflected in the employees of the Barcelo. It has been almost ten years since I last visited the city, so I don't have any other hotels that I can compare the Barcelo to...but I was not disappointed in the hotel, and would have to recommend it to anyone traveling to the area.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingT-Rex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, California
Level Contributor
251 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

The Barcelo (formerly Marriot) is a great 'in Guatemala for work business. I stayed over many time. And is a great place for the money. Walking distance from the Zona Viva, so gives you a good opportunity to explore the night life. There are a bunch of souvenier stores just around the corner. Lobby is luxurious, rooms are standard, spacious, clean. Really good bed, minor drawback, the bathrooms needs renovation. Still decent for a Barcelo, but really soon they need to update all bathrooms in the rooms.
Pool is awesome, great pool area. If you have time to relax use the pool area. Also the spa is great. Get a great massage. Great value
The internet is reasonably fast, the courtesy items in the bathrooms include razors, toothpaste, etc., and it's in a good location for exploring the nightlife. The breakfast is of high quality as you have access to the gym and a great pool.
The breakfast buffet is superb-better than other hotels can offer. Try the black beans, you will love them. very varied and fresh selection of fruits, Wie variety of hot options. Fresh coffee served to your table.
The one drawback for me is the American style sports bar with mediocre food . It needs to get a new menu or recipes or a new Chef for that matter. Rather you go out for dinner. One really god place to try in Guatemala is Jack’s upscale pllce with international gourmet food and prices are about the same like this bar. I would not bother to go again to this sports bar.
Last time I had a problem with my bill. I was bille twice, but when I callled them, They already had refunded me the difference and mail me all the support information to make follow up with AMEX
Overall a great value for your money

Room Tip: Ask for a room with a view
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericucho n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiang Mai, Thailand
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

We only stayed there the night we arrived in Guatemala and our final night due to its proximity to the airport. It was great. The staff was helpful and upbeat. The rooms were very nice. The pool and spa area was fantastic. The restaurants were a bit pricey, but you could find your way around that if need be. I would recommend this hotel to anyone that needs to stay in Guatemala City, however I should mention that this is the only place I have stayed in Guatemala City.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyanneRiche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards.
We hope to see you really soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 30, 2012

Value for the money is very good at this hotel. The included breakfast is excellent, a huge buffet with every type of Guatemalan breakfast dish imaginable. Room is the same as most business class hotels in the US with balcony. It's nice to sit outside above the activity of the city. The hotel is very close to the airport, but the noise from the planes is really not a problem. There is a takeoff or landing about every 15-20 minutes during the day and evening.

The hotel is located in one of the best areas of Guatemala City. However, unlike some of the other hotels there is really nothing within walking distance except McDonalds next door. This is a repeat stay for me. The Complimentary airport shuttle in a Mercedes Bus is a nice touch.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director Comercial at Barcelo Guatemala City, responded to this review, August 8, 2016
Dear Guest,
Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays.

We hope to see you soon in Barceló Guatemala City Hotel.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Property: Barcelo Guatemala City
Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Guatemala City
#3 Luxury Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#7 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo

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