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“What pool?” 3 of 5 bubbles
Review of Grand Tikal Futura Hotel

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Grand Tikal Futura Hotel
Ranked #3 of 47 Hotels in Guatemala City
Morro Bay, California, United States
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“What pool?”
3 of 5 bubbles Reviewed December 26, 2012 via mobile

We needed a hotel in G.C. close to the airport for an early flight. Of the "airport hotels," we booked this room based on the hotel website's pictures/spread of their amazing pool. We got there at 3:00 pm. After eating at the restaurant (great place), we got to the pool at 4:40. The pool attendant informed us that the pool was to close at 5:00. Really? Awesome. Kids were crestfallen and we were bummed. The kicked us out at 5:00.

We talked to the manager. He informed us that they had scheduled the closure for the holiday so their employees could spend time with families. Certainly understandable and laudable. We asked him why there had been no notice on their website nor at checkin. His only reply was that they had made a mistake.

He offered us 50% off at the restaurant if we would visit later for dessert. No thanks, we said. Asking a guest to spend money in order to recieve their apology isn't acceptable. In the end, he agreed to send us free dessert by room service. The creme brullee was very good.

Stay again? No. Not with that kind of service.

  • Stayed December 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TravellinFamilyof5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EuniceReyna, Analista de Comercio Electrónico at Grand Tikal Futura Hotel, responded to this review, February 8, 2013
Google Translation
Estimado Huésped:
Reciba un cordial saludo de todo el equipo de Grand Tikal Futura Hotel, le agradecemos el tiempo que se ha tomado para escribir su comentario, el cual nos ayuda a mejorar y prestar un mejor servicio. En relación a su comentario le informo que efectivamente tenemos una política de varios años que el área del Spa del Hotel para las fechas 24, 25 y 31 de Diciembre, así como el 01 de Enero, el horario para nuestros clientes es hasta las 18:00 horas, ésto lo hacemos para que nuestros colaboradores tengan la oportunidad de compartir con sus familias en esas fechas de fin de año.
Mil disculpas por las molestias ocasionadas, le aseguro que subiremos dicha información a nuestra página Web y los diferentes sitios electrónicos para que estén informados.
No me resta más que hacerle la más cordial invitación para poder atenderle a usted y a su familia como se lo merecen.

Saludos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
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    46
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Batemans Bay, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 22, 2012

My husband and I travelled to Guatemala City and needed to stay in the city for a few days on several occasions. We were recommended Grand Tikal Futura Hotel and even though it isn't in the Tourist Zone (Zone 10) we decided to try it. We were not disappointed in the grandeur of the building, the friendly staff, clean spacious rooms and the safe environment. We enjoyed using the covered heated pool, spa, gym and restaurant. On one of our stays we booked into the executive floor which was a bit more expensive but included buffet breakfast, unlimited espresso coffee and bottled water and supper with a couple of drinks included. This worked out to be very good value and convenient. We had room service for dinner one night and one breakfast and the single meal size was big enough to feed both of us. They have complimentary airport shuttles. Taxis are readily available to take you to museums etc. There is an excellent museum right next door and a shopping plaza under the hotel and another next door. If I need to stay in Guatemala City again I will definitley be returning to the Grand Tikal Futura Hotel!

Room Tip: Executive rooms on level 9 include some food & drinks. Volcano views from some rooms - ask at d...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
695 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 552 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

Convenient location - 7 minutes from the international airport. On lower levels of the building - big shopping mall. Nice huge rooms and apartmants, big and comfortable beds, subtle touch of bedcloths. Frenetic breakfast , big variety of cold and hot dishes in different styles - good and elegant service. Good to be here

Room Tip: From the top levels - nice city view
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  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andrzej R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

So i've stayed in my share of guatemala hotels. Ranging from the Radisson to the Westin. All had their pros and cons. On this trip upon arriving to Guatemala I was suprised to find out that my usual hotels where not only full, but they had raised their rates to a staggering 140 + usd. I instantly wipped my cell and looked at tripadvisor and stumbled upon this property. What a great find! The hotel has everything you could ever need. It has a mall on the lower level, granted its not your Boca Raton mall, but its a simple little plaza with a great food court and cinema. Bang opposite you can find another plaza with a Chucky Cheese, and other misc stores. On the side the biggest and newest mall in guatemala, with stores ranging from Zara to Swarovski. On the sides you can find taco bell, pollo campero, and a few other fast food places and restaurants. On the back end of the mall, right behind the hotel you have everything from Ihop to sizzlers. The hotel has a great spa, pool, and gym. The gym area is clean and well kept. They have 3 hot tubs, which are a great stop after a busy day of working or traveling. The rooms are modern, sleek and for central america, I'd say are in the range of a marriott. The staff is nice and always willing to help. The only thing missing is a concierge or a guest relations staff member, aside from this hotel is A+. My only suggestion is that the food and bevarages in the hotel are a little high, (20 bucks for 2 beers) but with so many options outside the hotel, its not even an issue.

Room Tip: Hotel seems to have issues with WIFI. Ask for a router in your room if you really need internet.
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  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carlos O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 19, 2012

Hotel is great location, next to a major mall which I did not have a chance to visit. The arrival was a bit slow as they did not have enough staffing on the arrival date. The hotel room was great and so was their breakfast selection available for all hotel guests. I would definetely stay there again.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lourdes H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khabarovsk, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 19, 2012

I stayed in Grand Tikal Fututra for 3 nights, I stayed in a room on a Royal floor. The hotel was very clean, the staff nice and the room was just fantastic. Great service, including free tea, coffe and cocktails plus canapes through out the day. excellent gym and spa centre. Very good located. Highly reccommend this hotel.

  • Stayed November 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KatieGedz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Level Contributor
176 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed September 2, 2012

I stayed with 5 friends at this hotel while on a mission trip for 8 nights. The hotel is very clean. The rooms are very standard. Our AC unit did not work during the day and was infrequently working. I had a roommate and we had plenty of room for the two of us. We were on the 4th floor by the elevator banks. The downside to the hotel is that the lobby gets extremely noisy. And it can get loud with big groups of people. The hotel does have wifi but we couldn't get it in our room but it worked great in the lobby. The hotel is tied into a basic mall, but next door is an amazing mall! Also, the restaurant has a really good breakfast buffet with an omelet bar, fruit, pastries, and great fresh juice. The staff was friendly. I would stay here again, as I'm sure it's a nice hotel for Latin America.

  • Stayed July 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank YogaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Tikal Futura Hotel

Property: Grand Tikal Futura Hotel
Address: Calzada Roosevelt 22-43 | Zona 11, Guatemala City 01011, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Guatemala City
#3 Luxury Hotel in Guatemala City
#3 Romantic Hotel in Guatemala City
#3 Family Hotel in Guatemala City
#8 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Tikal Futura Hotel 4*
Number of rooms: 205
Official Description (provided by the hotel):
Hotel Grand Tikal Futura cuenta con 205 elegantes habitaciones, decoradas con exquisito buen gusto, brindando un sofisticado confort y la garantia del mejor descanso. Su portafolio lo componen 138 Habitaciones Deluxe, 38 Habitaciones Royal Floor, 14 Suites Ejecutivas, 12 Master Suites, 2 Suites Diplomaticas y 1 Suite Presidencial. Para satisfacer las necesidades del viajero de negocios, el Hotel Grand Tikal Futura ofrece en sus remodeladas habitaciones todas las innovaciones, facilidades y servicios que pueda requerir, entre otros, internet inalambrico de 6 Mb de velocidad y router individual en cada habitacion, disponible ademas en cualquier area del hotel, dos (2) unidades de telefono con doble linea telefonica, plancha y planchador, amplia cajilla electronica de seguridad con lector de aperturas, una variada seleccion de productos de alta calidad para el bano, suaves y exquisitas toallas extra largas de algodon con mayor absorcion, espejo de bano con aumento especial e iluminacion ideal para el maquillaje o el afeitado, sabanas, duvets de algodon y variado menu de almohadas, radio - reloj despertador, TV con pantalla de alta definicion LED de 32 pulgadas y mas de 80 canales de television por cable, acceso a un puerto de multiples conexiones –jack pack- que facilitara la conectividad de cualquier equipo electronico. El Hotel Grand Tikal Futura forma parte del impresionante Complejo Tikal Futura, integrado por varios componentes, entre ellos, dos torres de oficinas corporativas de veinte niveles cada una, centro comercial con mas de 170 variados locales comerciales, food court con mas de 30 opciones de restaurantes de comida rapida; “CINEFLICK” compuesto por cinco (5) salas de cine con tecnologia digital y proyeccion 3D, Teatro “Las Mascaras”, escenario ideal para obras de todo genero. Otro componente importante que conforma el Complejo Tikal Futura es el Centro de Convenciones y de Exposiciones, el recinto ferial mas grande de Centroamerica, con capacidad para albergar simultaneamente hasta 7,400 personas. Adicionalmente contamos con un portafolio de 15 salones -de variados tamanos- especiales para celebrar todo tipo de reuniones, convenciones, conferencias y celebraciones especiales. Igualmente, tres (3) salas de auditorios para realzar eventos de caracter corporativos y culturales. Para la comodidad y seguridad de nuestros visitantes, el Complejo Tikal Futura ofrece 3 sotanos de estacionamientos con capacidad para 1,500 vehiculos. ... more   less 
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Also Known As:
Hotel Grand Tikal Futura
Grand Tikal Futura Guatemala City
Grand Tikal Futura Hotel Guatemala/Guatemala City

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