The moment your vehicle pulls up to the hotel, the staff waiting outside is eager to help load your luggage and wheel it to your room for you. They are extremely polite and professional. I was able to develop a friendly relationship with a few of them and we were on a first name basis by the end of my stay. The receptionists at the front desk(s) were friendly and very knowledgeable about the area and they made quite a few great restaurant recommendations. The manager on duty and Luis are amazing and an asset to the hotel.
The rooms are spacious, clean and you get 2 free water bottles per day which proved to be quite valuable since we went through water like crazy. There's a refrigerator, a microwave and a coffee maker. The bathrooms were very clean and spacious, as well. The only complaint I had was about the bed, it was kind of hard but it is a hotel after all, I'd say 75% of the hotels I've stayed in have hard beds so take it for what it's worth.
The Radisson is located in the heart of it all. There are many restaurants that Americans will be familiar with like: Applebees, McDonald's, Taco Bell, Pizza Hut, Burger King and Hard Rock Cafe. There are also numerous tastes of Guatemala, as well and they were all delicious and reasonably priced. Here's a food tip, go to the mall that is nearby and go to the food court on the top level. There is a Chinese place in the food court that is great quality and quantity for the money. I believe it's called Oso something...maybe Oso Osio, anyways, it has a panda on the sign. The portions are huge and it's given to you on a sizzling skillet like in a restaurant, not a food court. I had the Spicy Chicken for about $7 U.S. and it filled me up for the day.
On the 18th floor is the exercise room and hot tub. You need to check it out even if that's not your thing just for the view. The hot tub is literally on the roof and provides a great view of the city and a volcano in the distance. Also it provides a great way to kill time by watching planes land and take off from Aurora Airport.
The El Huerto restaurant was okay, decently priced but most of what we tried was sufficient, no frills. The Burger El Huerto is pretty good! The breakfast bar is worth it though. Plenty of good choices like fried platanos, bacon, potatoes and cheese, fruit, bread and someone at the breakfast bar to make a fresh omelette with the ingredients you like.
All in all, the staff made my stay a pleasure.