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Radisson Hotel & Suites Guatemala City
Ranked #4 of 47 Hotels in Guatemala City
Certificate of Excellence
DuBois, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Couldn't have been better!”
5 of 5 bubbles Reviewed March 14, 2014

We are just finishing a week's stay here (a University Spring Break academic trip) at the Radisson Hotel in Guatemala City and we could not have had a better stay if we wanted to! From the moment I started planning the trip to the evening of the day before we are checking out, the hotel has been exceptional! The hotel reception staff are absolutely fantastic--helpful, friendly, and willing to help with anything one might need! The bellhops are friendly, give great advice, and very helpful with any problem that one might have! And I especially want to thank one of the Managers (Ms. Gladys Collado) who made this trip be one that my students, staff, faculty, and myself will not forget and I want to thank Ms. Mónica Palacios (the reservations manager) for helping with all of the reservations that we had!

I would not hesitate to stay here each and every time that we visit Guatemala City and I would definitely recommend it to anyone who is planning on visiting Guatemala City!

Thank you all for a fantastic experience!

Room Tip: All rooms were great! Higher floor have an absolutely beautiful view!
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djgill9333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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960 reviews from our community

Traveler rating
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    112
    49
    38
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Anacortes, Washington
Level Contributor
197 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed March 7, 2014

This is a nice hotel. Check in is efficient and the bell staff are very friendly and helpful. Most of them speak good English. Rooms are large and clean. Beds are comfortable. High quality amenities. Windows don't open but A/C worked well. We stayed in three different rooms on three different nights, separated by about a week between each stay. One consistent problem was an unfortunate lack of hot water in the shower. The shower handle was hard to figure out, also, in one of the rooms. One room had a minibar. Another had a microwave and fridge, but no minibar. In one room the tub showed quite a bit of wear and tear. One had the light switches arranged in such away that you could not leave a light on to find the bed. It was either all on or all off. In one room we got wash cloths, in another we didn't. The breakfast is complete, with good fruit, cereal, eggs made to order, potatoes, fried plantain, beans, tortillas, and a good selection of breads. Our complaints are minor but a hotel that pretends to four or five stars should be more consistent.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wguterbock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica P, Front Office Manager at Radisson Hotel & Suites Guatemala City, responded to this review, March 14, 2014
Dear Guest

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay with us. We look forward to your next stay.

Sincerely,

Salvador Iraheta
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tegucigalpa, Honduras
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed February 16, 2014 via mobile

The hotel is very nice, the decoration is very modern. There is a small bar besides the lobby area, with great music and food.

The Junior Suites are well kept, with enough space, and a small waiting area. The hotel's location is great. Close to a lot of restaurants in the "Zona Viva".

The service is ok, although I think they have room for improvement. The breakfast buffet is delicious.

Wifi works perfectly.

Stayed November 2013, traveled on business
Helpful?
Thank yvogacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
200 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed February 15, 2014

We stayed here one night prior to departing back to the US. We were upgraded to a large room. Very comfortable. Super friendly staff and an awesome driver named Ruben who was so helpful in making me perfect my Spanish. Five minutes from the airport. Lots of non-chain restaurants nearby for dinner. We loved the Guatemalan breakfast spread - one last batch of fried plantains and awesome black beans. Sigh!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fritch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland, USA
2 reviews
2 of 5 bubbles Reviewed February 9, 2014

I upgraded to a better room on check-in. was given a room with a kitchenette that had been removed. temperature in the room was 59F. no heat and I was given an old very small space heater that kept tripping the breaker. they gave me extra sheets that were so thin you could see through them. came back to my room one afternoon to find the door open. I tried to change hotels but management would not refund my $$ and I could not find a comparable room for the weekend I was there.. all I got from management was excuses.. they have a guarantee written on their in room advertising saying that if they could not fix a problem you wouldn't pay. when I tried to change hotels they refused to honor it. stay at the barcelo.. much better hotel and service..

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica P, Reservations Manager at Radisson Hotel & Suites Guatemala City, responded to this review, February 11, 2014
Dear Guest,

Thank you for taking the time on sharing your experience at our Hotel.

We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest´s requests to the best of our ability. Please let us honor our 100% Guest Satisfaction in your next visit. Prior to your next stay, plese contact us so we may discuss your accommodation in detail.

Sincerely,


Mónica Palacios
Reservations Manager
mpalacios@radissonguatemala.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naivasha
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 20, 2014

Nice big rooms with good bed.
Desk is perfect to do some work and sittings areas in the room are even big enough for small meetings.
Very good location in business zone, with lot of restaurants etc. around.

  • Stayed October 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EddyVerbeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
Level Contributor
132 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed January 14, 2014

Right in the zona viva, the Radisson is a great stay if you want to avoid the big money at the Intercontinental or Camino Real. For right around $100/night, you get a great room, great service and a great location. I would stay here again.

Stayed August 2013, traveled solo
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel & Suites Guatemala City

Property: Radisson Hotel & Suites Guatemala City
Address: 1a. Avenida 12-46 | Zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Guatemala City
#4 Luxury Hotel in Guatemala City
#9 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Hotel & Suites Guatemala City 4*
Number of rooms: 142
Official Description (provided by the hotel):
Radisson Hotel & Suites Guatemala City offers a strategic location in the heart of the financial and business area and the Zona Viva; 1.8 miles from La Aurora International Airport. Radisson Hotel & Suites Guatemala City has 146 spacious and elegant suites providing great comfort and a delightful stay, surrounded by the panoramic view of the City and volcanoes. Facilities provided in our spacious suites offer our business and leisure guests an exceptional experience in Guatemala City. Guest Services: - Airport-Hotel-Airport Shuttle with Wi-Fi (by reservation) - Free Wi-Fi - RBG Bar & Grill Restaurant - Sports Bar - Room Service (6:00 a.m. to 11:00 p.m.) - Business Center (6:00 a.m. to 10:00 p.m.) - Fully-equipped Fitness Center - SPA and beauty services (for an additional charge) - Gift Shop - Travel Agency - Babysitting service (subject to availability, for an additional charge) ... more   less 
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Also Known As:
Radisson Guatemala City
Guatemala City Radisson
Radisson Hotel & Suites Guatemala City

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