What can one say about rude staff? How about “inexcusable”? We returned to the Radisson, having booked our reservation when we stayed there 10 days earlier. Not only had they cancelled our reservation, they were unapologetic about it. The woman at the front desk said, “We don’t have a room for you because we cancelled your reservation, and Guatemala City is completely booked today because of a big Convention.” It was not merely our cancelled reservation, but the attitude of the staff (this woman and another male front desk worker). They didn’t seem to care that we arrived on time, and loaded with luggage. They did not OFFER to help. Perhaps they got a better offer or a bribe and gave our room away! The two kind bellman tried to help us out, and eventually on our own we found a great guesthouse. From someone who travels often, this Radisson gets a big thumbs down!
- Official Description (provided by the hotel):
- Radisson Hotel & Suites Guatemala City offers a strategic location in the heart of the financial and business area and the Zona Viva; 1.8 miles from La Aurora International Airport. Radisson Hotel & Suites Guatemala City has 146 spacious and elegant suites providing great comfort and a delightful stay, surrounded by the panoramic view of the City and volcanoes. Facilities provided in our spacious suites offer our business and leisure guests an exceptional experience in Guatemala City. Guest Services: - Airport-Hotel-Airport Shuttle with Wi-Fi (by reservation) - Free Wi-Fi - RBG Bar & Grill Restaurant - Sports Bar - Room Service (6:00 a.m. to 11:00 p.m.) - Business Center (6:00 a.m. to 10:00 p.m.) - Fully-equipped Fitness Center - SPA and beauty services (for an additional charge) - Gift Shop - Travel Agency - Babysitting service (subject to availability, for an additional charge) ... more less
- Reservation Options:
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- Also Known As:
- Radisson Guatemala City
- Guatemala City Radisson
- Radisson Hotel & Suites Guatemala City