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“Rude Front Desk Staff-Thumbs down”

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Radisson Hotel & Suites Guatemala City
Ranked #7 of 49 Hotels in Guatemala City
Certificate of Excellence
Reviewed March 4, 2013

What can one say about rude staff? How about “inexcusable”? We returned to the Radisson, having booked our reservation when we stayed there 10 days earlier. Not only had they cancelled our reservation, they were unapologetic about it. The woman at the front desk said, “We don’t have a room for you because we cancelled your reservation, and Guatemala City is completely booked today because of a big Convention.” It was not merely our cancelled reservation, but the attitude of the staff (this woman and another male front desk worker). They didn’t seem to care that we arrived on time, and loaded with luggage. They did not OFFER to help. Perhaps they got a better offer or a bribe and gave our room away! The two kind bellman tried to help us out, and eventually on our own we found a great guesthouse. From someone who travels often, this Radisson gets a big thumbs down!

  • Stayed: February 2013, traveled on business
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Thank 3october
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monicap1402, Guest Relations Manager at Radisson Hotel & Suites Guatemala City, responded to this reviewResponded March 7, 2013

Dear Guest,

Thank you for taking the time on sending us your comments.

We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to contact us so we may discuss your accommodations in detail.

Once again, thank you for your feedback, I assure you we are working diligently to ensure a similar situation does not occur again in the future.

Sincerely,


Mónica Palacios
Reservations Manager
reservaciones2@radissonguatemala.com
(502) 2421-5151 ext. 199

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 - 302 of 1,155 reviews

Reviewed February 23, 2013 via mobile

Stayed here for a night before and after traveling north to Huehue. Rooms are fairly large, clean, well appointed, with nice bathrooms and work areas. Free wi-fi. Breakfast buffet was not super but good enough, especially by Guatemala standards. Front desk staff was friendly and very responsive to requests. Overall positive experience.

  • Stayed: February 2013
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Thank Hammbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

I went for bussiness, so I have to different points of view.
Bussiness: the meeting room was small, the AC was extremely noicy,the waiters that service the meetings have NO idea of what service means...
uphill: after a pulling some strings, they finally moved us to a very nice, well lit,and with a working AC meeting room.
Tourist: Nice modern lobby, excellent check in service, my room was spacious, nice, inmaculate, with a working area, and a huge shower.To my surprise, I had an excellent dinner (I'm used to the "International cooking" in hotels.. always the same boring dishes).. I order a Pita bread with curry chicken in a yogurth sauce, and Rellenitos (a dessert made of fried sliced banana, filled with black beans, and cinammon) very strange, but really good!. They also have a massage service, which was very good, they helped me with my backache.
downhill: I didn't have a tub, and I asked for a wakeup call for 4 am, cause I was going to be picked up at 4:30 am..., and the call came at 4:15!!(thank god I know hotels and I always take my precautions)

  • Stayed: February 2013, traveled on business
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Thank mimiMexico_df
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

I really liked this hotel location. Near all restaurants and shopping malls of Guatemala City. The hotel is very modern and the business room was huge and very comfortable. The hotel gym and jacuzzi were perfect. The breakfast could be better. The service was good. Check-in and check-out very easy and fast. The internet is very very very slow. They really need to fix it. But in general the hotel is awesome! The price is good too.

  • Stayed: January 2013, traveled solo
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Thank Victor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013 via mobile

Be careful Guatemala City known to be dangerous. The hotels in a secure area however venturing a few blocks away Is known to be risky especially alone and especially at night although day time robberies are less they aRe not infrequent.
My room was huge but old bathroom. Very comfortable bed and nice city view high floor.
During my stay someone had their laptop stolen apparently by staff member . He left his laptop on bed so made it easy. Would advise use safe and don't leave anything exposed minimize risk.

  • Stayed: April 2012
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Thank Bluelabelmalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

We should have asked to move rooms because ours had a damp carpet and smelt. Internet was virtually non existent. However it had a comfortable bed and was well sized. Probably ok for one night but not for much longer. Hard Rock Cafe close if you need food.

Stayed: January 2013, traveled with friends
Thank AnthonyPit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2013

Pretty good hotel-excellent location in zona viva right acroos from Hard Rock Cafe and close to very good restaurants. Breakfast adequately good however internet tends to disappear if your room is high up.

  • Stayed: December 2012, traveled on business
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Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel & Suites Guatemala City

Address: 1a. Avenida 12-46 | Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#9 Business Hotel in Guatemala City
Price Range: $97 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Hotel & Suites Guatemala City 4*
Number of rooms: 142
Official Description (provided by the hotel):
Radisson Hotel & Suites Guatemala City offers a strategic location in the heart of the financial and business area and the Zona Viva; 1.8 miles from La Aurora International Airport. Radisson Hotel & Suites Guatemala City has 146 spacious and elegant suites providing great comfort and a delightful stay, surrounded by the panoramic view of the City and volcanoes. Facilities provided in our spacious suites offer our business and leisure guests an exceptional experience in Guatemala City. Guest Services: - Airport-Hotel-Airport Shuttle with Wi-Fi (by reservation) - Free Wi-Fi - RBG Bar & Grill Restaurant - Sports Bar - Room Service (6:00 a.m. to 11:00 p.m.) - Business Center (6:00 a.m. to 10:00 p.m.) - Fully-equipped Fitness Center - SPA and beauty services (for an additional charge) - Gift Shop - Travel Agency - Babysitting service (subject to availability, for an additional charge) ... more   less 
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Also Known As:
Radisson Guatemala City
Guatemala City Radisson
Radisson Hotel & Suites Guatemala City

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