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“One of the best in Guatemala City” 4 of 5 stars
Review of The Westin Camino Real

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The Westin Camino Real
4.5 of 5 Hotel   |   Calle Camino Real 0-20, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #7 of 46 Hotels in Guatemala City
Certificate of Excellence
GreenLeadersBronze level
Newport Beach, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“One of the best in Guatemala City”
4 of 5 stars Reviewed July 21, 2014

Stayed a week at the Westin in Guatemala City and it was really good. A colleague had stayed there years ago when it was hands-down the best hotel in the city. It still is up there, I would say. The lobby is a marble palace, and the service is good. English spoken well. Rooms clean and nicely done, marble bathrooms.

Best hotel workout room in Latin America- really good. Best pool in the city. Food in the bar, restaurants and room service, excellent (although I never ate anything fresh or drank any hotel water or ice and never got sick). Location is the best and safest in the city- close to the airport (great hotel shuttle picked me up), and right next to the best shopping and dining areas and the US Embassy is within a couple of blocks. Anywhere in Guatemala one would face a barrage of street vendors and beggars, and this hotel zone is no exception (all the best hotels are within a few blocks), but it felt very safe and we had no safety issues anywhere around the hotel.

The staff was very helpful with taxis, arrangements, tips, excursions, and pointing out safest places. Laundry was extremely fast and well done. In-room safe and mini bar were great. Robes in the room, very comfy bed.

i would highly recommend the Westin except for the following drawbacks. Construction noise. i asked for a quiet room, so of course, I was right beneath the remodeling on the floor above, and near the construction outside as they expand the hotel, so I had constant pounding, drilling and scraping- 24 HRS A DAY! Yes, another shift started at 11pm and worked through the wee hours! We called a number of times and all but one front desk person said, "No, there is no construction going on in the hotel at all." That being said, it was funnier that annoying, as I was up late working myself. There was very little airport noise despite being so close to it.

There was also very little street noise except for one day when there was a political demonstration aimed at a dignitary staying at the Westin, so I was awakened by that at 7am. But it was over quickly and just an interesting event in another land. Lots of security in the hotel because of him. The hotel is very secure all the time, with lobby attendants who won't let guests in and you have to use your room key to ascend the elevator to your floor- very safe.

Also, the bottled water in the room is $2.75 US per bottle, which is lame. If travelers can't safely drink the hotel water, and no indication given that it was purified (wouldn't believe that anyway), at least 2 bottles of water per person should be complimentary. There are stores within a block of the hotel where you can buy bottled water for much less, even the gift shop downstairs was cheaper.

Also, the cable TV had such a bad signal, it was almost unwatchable, but I felt blessed to have a roof over my head after seeing the shanty towns of the City. Hard to complain living in opulent comfort when 2 miles away, it's all cardboard and corrugated metal.

So it was quite good with great comfort, service, food and location. I would definitely stay there again.

Room Tip: Get a room away from construction, and on a higher floor with a view.
See more room tips
  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
1 Thank Jimb0LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, July 26, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit.

Again apologize on behalf of Westin staff for the inconvenience you experienced. We hope to see you soon in Westin Camino Real Guatemala.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed July 20, 2014

The best thing about this hotel is it is near to the airport. Let me say I am not lover of big hotels, and this is a big hotel. Whilst we were there they had numerous conferences ongoing. There is a casino attached to the hotel. The hotel is in excellent condition with all the facilities you would expect from a huge place. The staff were helpful. The breakfast excellent.

The wifi is extra - this is rather penny pinching. They even charge for the water!
We decided the hotel restaurant did not offer value for money and voted with our feet.
We did have a cocktail at the bar. This was poorly served and was the sort of thing I would not personally have served to my guests at home- again they were rather pricey.

I was pleased we were only staying there one night.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank goldsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, July 21, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you so much for your additional comment about our services, we really appreciate to know your feedback. This comment already was sent to responsible departments.

We hope to hear from you soon and please apologize for inconvenient during your stay.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim Hills, CA
Level Contributor
213 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

This hotel is wonderful! I arrived at 7:30am after a flight from the United States and did not think we would be able to check in yet. To our surprise we were able to get our room at 7:30am.

The room, staff and food were all great! One of the nice hotel stays we ever had.The Guatemalan's are fantastic people!

Stayed July 2014
Helpful?
Thank Kobesan2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, July 21, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome.

We hope to see you soon again in Westin Camino Real Guatemala.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 13, 2014

I was in Guatemala City for 7 weeks for work. The hotel is very nice and clean, especially with it being an older hotel - it has been kept up well. The staff were very accommodating and it was clear they took a lot of pride in wanting you to enjoy your stay. I got sick while I was there, and the lady at the front desk was amazing, in terms of helping me order the prescriptions I needed.

One thing I found odd was that (aside from the hotel restaurant/ spa) the bottle water and snack bar in the room were in USD rates. It was slightly off-putting that Westin would charge what they did for the bottle water and snack bar (nearly $3.00 USD for water!!!) - I'm certain they aren't paying their employees in USD - so I'm not sure why we would need to pay the USD inflated rates for their water and snack items. I expected everything to be priced in GTQ, and quickly discovered it made a lot more sense to pick snacks and water up from Paiz than to pay the inflated cash-cow rates.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TheShawnYYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, July 15, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We are really sorry for the inconvenient during your stay with our prices, your comment already was sent to the responsible department.

Again apologize on behalf of Westin staff for the inconvenience you experienced. We hope to see you soon in Westin Camino Real Guatemala.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
415 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
4 of 5 stars Reviewed July 12, 2014

As two women traveling alone, we felt very safe and comfortable here at the Westin CR. The hotel is gorgeous, the staff is very friendly,and the entire property is immaculately clean and well maintained. There was a small problem with the location of our room being located directly behind the elevator bank, when I had asked weeks ahead of time, that it be nowhere near the elevators, since I'm a very light sleeper. A quick trip to the front desk, and the manager on duty remedied the problem with a great room on the 6th floor. We found the hotel to be quiet, the room beautifully refurbished, and with the good weather, we enjoyed opening the small window in the morning, for some fresh air. The air conditioning works well, and the beds, bedding,and towels are of very good quality. There is also a printer for getting your boarding passes before your flight, free of charge. As spg gold, we were offered free wifi,but were here to relax and let go of the internet for a few days, so we chose extra points, instead.
We especially enjoyed the gorgeous flower arrangements throughout the hotel,and went to check out the new bar one night, and were treated to a quick tour by the lovely hostess; very welcoming! The pool area is very nicely landscaped, clean and relaxing, as well. Location of the hotel is perfect for enjoying the area, with bars and restaurants within a half block,typical souveneir shops across the street,and a small convenience store less than a 1/2 block from the front entrance for water, Cokes,juices, and snacks. The hotel does have potable water, so it is safe to drink and use, and there was an ice machine on the 6th floor.
I had read that the shuttle from the airport was $5.00 per person. In reality, it is free,and very prompt and courteous. Be wary of shoe shine people at the airport who tell you they need to call the hotel for you, so that the shuttle will come get you.They then they try to charge you for their cell usage, when you never asked them to make the call. No need to call the hotel; they will be there asap and run on a regular schedule of about every 20 to 30 minutes, with a very nice, well marked van. We gladly tipped the driver for his great service.
We look forward to our next trip to Guatemala, and staying at the Westin Camino Real.

Room Tip: sixth floor rooms were comfortable and beautiful!
See more room tips
  • Stayed July 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank joboxer555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, July 15, 2014
Google Translation
Estimado huésped,

¡Reciba un cordial saludo desde Westin Camino Real Guatemala!

Agradecemos el tiempo que se ha tomado en responder a nuestra encuesta, es una fuente importante de información conocer la percepción de nuestros clientes en cuanto a la calificación que nos brinda y los comentarios adicionales que pueden proporcionarnos. Para nosotros todo tipo de retroalimentación que podamos recibir de nuestros clientes siempre son bienvenidos, mismos han sido trasladados al departamento correspondiente, nuestra prioridad es brindar un excelente servicio a todos nuestros huéspedes y clientes, mitigando todo tipo de inconvenientes.

Nuevamente le agradecemos por su retroalimentación y esperamos volverle a ver pronto en esta su casa Westin Camino Real Guatemala.

Saludos cordiales,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ohio
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed July 3, 2014

I stayed at the Westin in Guatemala City for 3 weeks. The bed was comfy...the bathroom spectacular (better than my one at home) and the staff very friendly. The rooms were clean and the details...from fresh flowers in the bathroom...to thw Westin motif on the toilet paper and kleenex every day. The pool was huge and there were a lot of lounge chairs to go around. There was a fantastic buffet and 2 great places to eat. 1 of them I would consider to be 5 star. Several gift shops. Great location. I would recommend this hotel any time.

Room Tip: Make sure you get a refurbished room.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lenora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, July 5, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome.

We hope to see you soon again in Westin Camino Real Guatemala.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 24, 2014

I love this place, but the breakfast is costly (it was more than my dinner room service with ceviche and a beer). On the other hand, the breakfast was great. The wifi is also costly. I got a good deal on Orbitz so it all balanced out. The best thing about this place is the gym and pool. That made it all worth it.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PersonWhoEats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at The Westin Camino Real, responded to this review, June 26, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you so much for your additional comments, we really appreciate your feedback. This comment already was sent to responsible departments.

We hope to hear from you soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Camino Real

Property: The Westin Camino Real
Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Guatemala City
#5 Spa Hotel in Guatemala City
#6 Romantic Hotel in Guatemala City
#7 Luxury Hotel in Guatemala City
#11 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Camino Real 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
The Westin Camino Real Guatemala/Guatemala City

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