Having been here several times in the last few years, I was rather surprised that the level of service was not up to their usual standards.
No one greeted us at the entrance, nor took our bags or greeted us at the front desk. Where were they? They claimed not to have our reservation, but I showed my confirmation number and it was eventually cleared up. The young man who checked us in later was excellent.
Negatives: No bellman service offered nor water in the room. Refrigerator was locked and a service charge of $5 per day for holding your bags additional days was requested. Service at the restaurant was miserably lacking. We left after a ten minute wait with no service.
Frankly, I've never experienced this lack of attention before at this place nor at any other Starwood property.
I have never written a negative review, but management needs to give some attention to these matters.
It was Easter and the last day of Semana Santa so that may explain some of the short comings, but apparently not all.
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- Also Known As:
- Westin Camino Real Hotel Guatemala City
- Westin Hotel Guatemala City
- Westin Guatemala City
- Guatemala City Westin
- The Westin Camino Real Guatemala Guatemala City