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“Pleasant surprise...”

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The Westin Camino Real Guatemala
Ranked #3 of 49 Hotels in Guatemala City
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pleasant surprise...”
Reviewed March 14, 2013

The Westin Camino Real indeed offers great value. For starters it is very close to the airport (although do not call for a private pick up as the rates they charge are incredibly high for suh a short ride - take the shuttle instead), the facilities are clean and the rooms seem to be very well maintained. Also had breakfast at the main restaurant and was very well satisfied with quality of food and service.
For the Westin afficcionados, bear in mind this is not the usual Westin you get in other more common destinations. This is a more colonial building and therefore provides a sense of a familiar style rather than business however it serves both purposes. Would definitely stay there again.
Nevertheless, there are some small annoying things which are not necessarily dealbreakers but you got to wonder who would think of them as a great idea: if you get upgraded or book a room at the top floors, they will redirected you to the lounge at the same floor in order to complete your check-in process. At first sight, it might seem like a nice touch of exclusivity and might work for some people, but when you are a busy business traveller, it just seems convoluted and awkward (specially when you are travelling with a colleague that did not get upgraded). Also, they have a very nice lounge area (the same where you do the check-in!?!) but charge for drinks (and if you want to bring someone, then they will charge for food as well) which in my opinion completely defeats the point since you could go to a bar for the exact same objective and most often than not, for a better experience. Ultimately you feel like they are trying to nickle and dime you for everything.
My point is, if you trying to offer something exclusive for your top customers, then go all the way and do it well. Don't stop in the middle. Lastly, sometimes simplicity pays off.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RGF_Chile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, March 22, 2013
Dear guest,

Thank you for taking the time of writing this review from our hotel. It´s a pleasant received such amazing comments which help us to keep our high service standard. Your compliments are really a positive stroke and push us to keep a high standard personalized service toward our guests.
I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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721 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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  • English first
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English first
Mississauga, Canada
Level 5 Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 14, 2013

Had no issue with this property whatsoever...it's a very nice hotel with beautiful appointments, friendly staff, large pool area and excellent workout facilities...would have no problem staying there again when back in Guatemala and would recommend it to anybody travelling to GUA.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JK1975_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, March 22, 2013
Dear guest,

We are very glad to receive this kind of comments about our hotel; we really appreciate a positive stroke that pushes us to keep a high standard personalized service toward our guests.

We hope to see you soon again.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Level 5 Contributor
77 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 8, 2013

This hotel is 5 minutes from the airport and within walking distance to shopping, restaurants and more. The exercise facility is FANTASTIC! Staff was great, pool was clean, food was good, and the rate was very fair - no complaints.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, March 11, 2013
Dear Guest!!

Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, Canada
Level 6 Contributor
137 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed March 7, 2013

Located in zone 10, easy and safe walking to restaurants in the area. The service, especially the front desk staff, was very helpful and friendly. The rooms are very clean and quiet; the breakfast, especially the buffet, is very lovely. There is a free shuttle to and from the airport that runs every half hour. While there is free Wi-Fi, it is slow and not very reliable. I would definitely stay here again if I am in this part of the world.

Room Tip: Request a room either facing the pool or 7th floor or higher.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 7469moog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, March 11, 2013
Dear guest,

We are very glad to receive this kind of comments about our hotel; we really appreciate a positive stroke that pushes us to keep a high standard personalized service toward our guests.


We will share your comment in our staff board, it´s always motivating to receive such appreciation from our guests.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Idaho
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 3, 2013 via mobile

We were upgraded to a lovely and spacious suite. Tasty appetizers and "energetic" juice in club room. Wonderful breakfast buffet. Easy and free shuttle from the airport. Dinner was a bargain at the Italian spot - attentive service. Only here for one night so didn't sample the neighborhood, spa or pool area. Room was comfortable and very quiet on a Saturday night We will be back.

Stayed March 2013
Helpful?
Thank love2goIdaho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, March 4, 2013
Dear guest,

Thank you for taking the time of writing this review from our hotel. It´s a pleasant received such amazing comments which help us to keep our high service standard. Your compliments are really a positive stroke and push us to keep a high standard personalized service toward our guests.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 25, 2013 via mobile

The room was clean. The bathroom was nice. I didn't spend much time at my room, though. The pool area was very nice, too.

There's a McDonald's in walking distance, which was very convenient.

There are some restaurants near and at a short walking distance from the hotel. We walked at night and the area seemed safe. In general, the area was really quiet and tranquil.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gisellelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, February 28, 2013
Dear Guest!!

Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard.

Again thank you for taking the time of writing this review from our hotel. We hope to see you soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antofagasta, Chile
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 25, 2013

This is a TOP HOTEL. no questions..

PROS
free wi fi at lobby
nice swiming pool and gym ( spinning included)
great breakfast, (not included in our case, uss 20 full , FULL buffet)
great location, good restaurant at walking distance ( Hard Rock, Hooters about one block, Starbucks about 6or seven...if you prefer local food, CASA CHAPINA one block)
There are four restaurants for lunch or dinner in the hotel, all of them are good
very nice people, except one or two.

CONS
mmmmm well, expensive water and frigo bar in the room ...(less than one block there is a mini market ....)


COMMENTS
is Guatemala City a safe place? we were there 5 days and didn't see anything, BUT there are a lot of police with heavy guns, also we see people with bodyguards AND most of the people at stores said... "be cerefull"... the hotel is located at ZONA VIVA, with a numbers of other hotels and restaurants I would say a safe place.

In most of the restaurants tips is included 10%in your bill

Verify if tax are included on your room price.

Finally I do recommend ANTIGUA and I do not recommend CHICHECASTENANGO (except if you are a "souvenirs fan")

Room Tip: there is a swiming pool view and street view.... our option was street so was basically "buildi...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlosd1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at The Westin Camino Real Guatemala, responded to this review, February 28, 2013
Dear guest,

Thank you for taking the time of writing this review from our hotel. It´s a pleasant received such amazing comments which help us to keep our high service standard. Your compliments are really a positive stroke and push us to keep a high standard personalized service toward our guests.
I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Camino Real Guatemala

Property: The Westin Camino Real Guatemala
Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Guatemala City
#2 Spa Hotel in Guatemala City
#3 Luxury Hotel in Guatemala City
#6 Romantic Hotel in Guatemala City
#11 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Camino Real Guatemala 4.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
The Westin Camino Real Guatemala Guatemala City

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