We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great value and super nice staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel Casa Santorini
Ranked #22 of 53 Guatemala City B&B and Inns
Reviewed February 17, 2011

Fast WiFi and delicious food. I recommend the chicken sandwich. Spent a couple hours each day (of a 4-day stay) exploring the surrounding neighborhoods on foot and felt perfectly safe, even at night. While checking out I said I was planning to walk to the airport but instead the manager offered to drive me. All in all a lovely place to stay and a very fair price.

  • Stayed: February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AlanB_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (43)
There are newer reviews for Hotel Casa Santorini
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

20 - 26 of 43 reviews

Reviewed November 29, 2010

I really enjoyed my stay in Casa Santorini. Someone complained about cold showers but that is not true, in the hotel room that we took, the water was hot. The size of the hotel rooms are not small, they are normal and very comfortable even with two beds (one small and one queen). The washroom is big too.

In that hotel, they also have a hostel, and in the hostel the rooms are different but that is normal since it is a hostel. However the hotel rooms are comfortable. The bed sheets are great and comfortable. We once asked them to clean them and not only did they clean them but gave us different ones that looked very good. They clean very well our rooms every day.

The breakfast in the morning is our choice, they prepare it for us and serve it to us, it is very good. (And it comes with free breakfast). The price was great for us because we could not find another hotel which offered free breakfast and free shuttle service to the airport, free Wi-fi (wireless internet) along with free use of the computers, and free water. (There is also a main fridge where we can put our food for the next days, and also a microwave and a coffee maker).

The staff is very friendly and served us very well. The owner speaks English so that was positive for us.

It's near to the airport so it is very suitable for a traveler. I did have a car so I parked it safely in their garage.

  • Stayed: November 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ramsey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2010

Don't fall for the fast talk of the enthusiastic English speaking promoter/driver of this place who tries to lure arriving passengers at GUA Aurora Airport to this place - he promised higher floor rooms that were not delivered. The staff gave us the pick of 3 ground floor rooms - two back rooms reeked of mold and were small, and the larger room next to the check in desk is as noisy as can be, because the buzzer to attract staff to come to the security gate is as loud as can be, periodically going off through the night. If you want to pay with credit card, they charge 10% extra. Proximity to the airport is handy as is the free shuttle to/from GUA. It is more of a hostel than a hotel.

  • Stayed: November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rolandmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2010

First, let me say that the staff here are wonderful. They let me arrive very early in the day and since my flight left early the next morning, they let me eat my free breakfast (yummy!) for dinner that night. The reason I chose to stay here was the free taxi to the airport, which is literally 2 minutes away.

But I was really disappointed by the freezing cold shower and the size of my room (see the picture, it was basically a bed in a closet with a tiny window). For the price (not cheap for Guate), I would expect a decent-sized room and a hot shower. During the day, everything was under construction so there was a lot of noise on their rooftop patio. The wireless internet was also broken.

  • Stayed: March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank keparks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelsantorini, Public Relations Manager at Hotel Casa Santorini, responded to this reviewResponded March 8, 2013
Google Translation

WRONG COMENT, esta es una persona que se hospedo en HOSTAL CAFÉ CITY, no en hotel casa santorini, fue ingresada a el hotel por uno de los freelance del aeropuerto, que son vendedores independientes que trabajan en la calle afuera del Aeropuerto , quienes no portan gafete o identificación de nuestro Hospedaje, ya que trabajan por su cuenta (free lance) ellos tratan de ganar clientes y dinero como propinas vendiendo servicios o información a los turistas de renta de autos, tours, shuttles y hoteles, etc… este free lance le ofreció al cliente una habitación económica de $15.00 p/noche en HOSTAL CAFE CITY que esta en el segundo nivel del hotel casa Santorini; porque el cliente deseaba hospedarse cerca del aeropuerto, para nuestra sorpresa este vendedor se presento sin reservación dejando al cliente y su maleta en la entrada sobre la calle de nuestras instalaciones , como al rededor de las 9pm, le recibió una propina del cliente me indico que el cliente era para el hostal de $15.00 e inmediatamente se retiro, yo le recuerdo bien porque YO le recibí esa noche, siendo yo el gerente del hotel Casa Santorini y Hostal café City, notando que la Señora se le veía cansada yo me ofrecí a subir su maleta al hostal y al mostrarle las cabinas con bunk beds, que tiene el hostal del precio acordado con su free lance, el cliente respondió alterada acusándonos de mentirle porque esto no es lo que le había ofrecido el vendedor en el aeropuerto , ( Free lance ) y exigió que yo le llevara de inmediato de regreso al aeropuerto, accedimos a llamar a este free lance de nombre Victor quien tiene su propio transporte pero el no contesto su celular, por lo que yo le explique al cliente con todo respeto que esta persona que le trajo al hotel no es nuestro empleado, que es un freelance independiente y que si el cliente quería podíamos llamarle un taxi que tiene un costo de aprox $3.00 para que la llevara de regreso al Aeropuerto o que también podía ofrecerle otro tipo de hospedaje en el HOTEL CASA SANTORINI que esta en el primer nivel con habitaciones y baño privado que tienen un valor de $42.oo y el cliente se molesto acusándonos que estábamos tratando de engañarle, que esto era estafarla, le volví a explicar que los vendedores (free lance) del Aeropuerto algunas veces se conforman con recibir una propina y que nosotros solo podíamos ofrecerle esas dos únicas opciones, por razones de precio así se determina el tipo de habitación, el cliente me dijo que no estaba dispuesta a pagar más; adicional le mostré nuestros anuncios publicados en la revista revue; www.revue.com, para que ella observara personalmente nuestros precios publicados y que no estábamos ocultándole nada; el cliente contesto que no podía pagar más, llamamos a nuestros socios para que me autorizaran una tarifa especial para hospedarle en el hotel Casa Santorini; que tiene habitaciones con camas matrimoniales y baño privado, y accedieron a rebajar la tarifa hasta $35.00 , el cliente contesto otra vez, que no quería pagar más, quería una cama por $15 como le había ofrecido el free lance, pero no una litera, nosotros en el caos de una situación asi, y observando su frustacion, accedimos a trabajar arduamente en Hostal Café CITY para quitar la cama bunk bed y subir desde el primer nivel una matrimonial que amablemente nos prestaron del HOTEL CASA SANTORINI, para darle mayor comodidad al cliente y un mejor servicio, es decir, una habitación Small Cabin del hostal CAFÉ CITY con la comodidad de una cama matrimonial que nos fue prestada del HOTEL CASA SANTORINI, obviamente el espacio quedo reducido, ahora para nuestra gran sorpresa encontramos el grave comentario con fotografía enormemente negativo describiendo habitaciones claustrofóbicas, en HOTEL CASA SANTORINI, después de todas las atenciones y tiempo que nos tomo complacerle ; favor recuerde que su hospedaje fue en HOSTAL CAFÉ CITY, en una pequeña cabina con baño compartido y con espacio para camas individuales, pagando $15 us. Como usted lo deseaba.
Las duchas en Hostal Cafe city a las que se refiere con agua fría, funcionan perfectamente, el sistema requiere que usted no habrá toda la llave, al contrario como en países de EEUU o Europa, para lograr la máxima temperatura en esta ducha debe abrir solamente un poco el flujo de agua, 4 litos por minuto, si usted habre mas la llave, esta ducha no logra calentar el agua y sale fria, es una ducha tipo lorenzeti eléctrica;
Mucho Agradeceríamos su consideración sobre su comentario en Trip Advisor, para que nuestros clientes sigan confiando en nosotros y solicitando nuestros servicios.
Con los mejores deseos.
Jorge Andrino
Gerente General
HOTEL CASA SANTORINI

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2010

This is your classic backpacker hostel, but I still recommend it. Great location, reliable service and kept clean.

I did have a problem with the internet connection. They said they have wireless, but I could not get the security key. Nobody there even knew that they had a wireless connection in-house! In fact, I don't even think anyone there even knew what a wireless connection was. They kept referring me back to the hard-wired terminals.

But that is because I was there doing work. If you are traveling around, you don't want to waste your time goofing around on the internet anyway.

  • Stayed: March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sector18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2010

The manager Jorge was welcoming and accommodating. Celeste, who helps out, is a sweet heart! I would highly recommend this hostel/hotel to anyone, especially to women traveling alone. I feel safe here. It's clean-for Guatemala - and I'm a clean freak! The top patio has a fantastic view and free wifi throughout which is necessary for my line of work. P>S> I took photos of the premises for their website (I am a pro photographer), eventually they might make it online ;)

  • Stayed: January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cheekemonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2010

George the owner is a lovely guy who will look after his guests with a big smile, and is always happy to go the extra mile to make sure everyone has a good stay. For example'he will pick you up from the airport if you ask, which is very helpful at no extra charge. The hostel is gorgeous with good views of the volcanos from the roof terrace which is a lovely place to hang out and chill in the hammocks or enjoy a peacful morning coffee. The hotel is airy and clean, and the matresses are very comfortable, with lovely decoration.

  • Stayed: December 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Egna123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Guatemala City hotels
0.8 mi away
Posada Belen Museo Inn
Posada Belen Museo Inn
#15 of 49 in Guatemala City
309 reviews
0.4 mi away
Tequila Sunrise Bed and Breakfast
Tequila Sunrise Bed and Breakfas...
#12 of 53 in Guatemala City
13 reviews
1.9 mi away
Barcelo Guatemala City
Barcelo Guatemala City
#4 of 49 in Guatemala City
1,508 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Theatre International Hostel
Theatre International Hostel
#2 of 59 in Guatemala City
133 reviews
0.0 mi away
No photo provided
Reforma Hotel y Cafeteria
#30 of 53 in Guatemala City
1 reviews
0.6 mi away
Hotel Ajau
Hotel Ajau
#35 of 49 in Guatemala City
58 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Casa Santorini? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Casa Santorini

Address: Av A 7 | 17-17 Zona 13 Colonia Aurora 1, Guatemala City 01013, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Hotel Style:
Ranked #22 of 53 B&Bs / Inns in Guatemala City
Price Range: $35 - $80 (Based on Average Rates for a Standard Room)
Number of rooms: 5
Official Description (provided by the hotel):
Hotel Casa Santorini is conveniently located 1 minute from the International Airport, and belongs to the concept of B&B´s in town. We accommodate travellers who are searching for a restful sleep on a convenient budget, highly recommended for travellers visiting Guatemala city, Relax and enjoy in one of our private rooms for 1,2 or 3 persons. Total capacity15 people, Staying in Hotel Casa Santorini you can expect hot water, WiFi, a common resting area, cable TV, videos, internet, fax¬-copy services, an open roof terrace with hammocks and great views, a restaurant area serving ¨mom’s¨cuisine. This is a familiar place with a real cozy atmosphere in safe area. We are happy to help you with any travel needs! ... more   less 
Also Known As:
Hotel Casa Santorini Guatemala/Guatemala City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing