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“Luxury & Service with a Chance to Give Back”
Review of Ka'ana Resort

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Ka'ana Resort
Ranked #4 of 14 Hotels in San Ignacio
Certificate of Excellence
Reviewed February 20, 2012

Our family of 5 stayed in two casitas and found our visit to Ka'ana to be a special part of an amazing Belizean adventure. The staff is friendly and dedicated to personalizing your stay.

Upon arrival, we were greeted by name and provided with a delicious ginger and lime drink. A helpful orientation soon followed and included a tasting of a local liqueur. We were also surprised to find beautiful fresh-picked hibiscus flowers strewn throughout the room.

The grounds are small and meticulously maintained with labeled fauna that makes for an interesting little tropical stroll. The infinity pool and waterfall were lovely, although not heated and quite cold after the rains. The nightly turn down service included an additional light housekeeping and tasty treat in the mini-fridge. Candles were lit in our rooms and along the pathways outdoors, adding to the serene, romantic setting.

The beds were very comfortable with high-quality linens and there is beautiful local wood throughout the room. The seating area was not overly comfortable, but certainly functional. Flat screen tvs with DirectTV and wi-fi kept our 11-year old plugged into favorite shows and games during downtimes. The bathrooms are large, spa-like and stocked with amazing scented natural soaps and shampoo. All of these things enhance your senses and create an overall experience of relaxed luxury.

Everything we ate at the restaurant was truly delicious. The banana pancakes and pork chops were top favorites, but the talented chef made everything amazing. The wait staff encouraged us to make special requests, which were happily met. We even received complimentary gelato for my parents' 45th anniversary. Guest Services Manager Desorine originally tried to set a special outdoor dinner, but we were rained out.

The hotel is located a short drive from the small downtown and the staff dropped us off. Cabs are plentiful and we caught a $5 ride back to the hotel, although you can also call the hotel and they'll come pick you up. In an example of excellent service, a staff member somehow managed to find cough syrup for my husband, who caught a cold, on a Sunday evening when most stores were closed. Not sure how he did it, but we were all grateful for a restful night.

We took a Xunantunich tour booked through the hotel with Wilburt who was an awesome guide. He was enthusiastic, knowledgeable, accommodating and provided great historical perspective and narrative.

At our request, he also escorted us to the Succotz School, a local school where we donated supplies we brought with us in our luggage. Ka'ana partners with "Pack for a Purpose," an organization that encourages travelers to bring items needed by a local school or clinic. It is such an easy way to give something back to the areas where you travel. Ka'ana is also currently trying to raise money for a new much-needed bathroom facility for the students. Please consider bringing what supplies you can and/or financially supporting the hotel's efforts to raise funds for capital projects at the Succotz School. The hotel can deliver the supplies for you. We saw first-hand how much the principal appreciated the support already received and how much more is still needed. Check out the "sustainability" section of their website to learn more.

While hotel shuttle back to the airport was comfortable, it felt a bit overpriced. Although, this is not a bargain hotel in any respect. Guests pay top dollar and receive lovely accommodations and unparalleled service.

  • Stayed: January 2012, traveled with family
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Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 - 670 of 826 reviews

Reviewed February 4, 2012

This is probably one of the most serene places we've visited. The casitas are very cute, and though a little on the small side, they were nicely appointed. The flora at the resort is beautiful, and the staff is top notch. We had the privilege of spending time with a couple of their guides, and they were EXTREMELY knowledgeable and nice. We did multiple excursions with the guides, including a Tikal, the Belize Zoo, cave tubing, Xunantunich, and the San Pedro Saturday market. The guides were amazing, as were the guest services and the resort as a whole. Would definitely go back.

  • Stayed: March 2011, traveled with family
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Thank uncvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna E, Manager at Ka'ana Resort, responded to this reviewResponded July 27, 2012

Thanks so much for taking the time to write about your time in Belize and at Ka'ana and also for sharing photos! I'm glad you were able to experience some of the touring options available in this part of the country and got to meet the incredible guides. You're very right, they're so smart and passionate about what they do and it's great that you were able to see that! Thank you again for your review and all the best for your future travels!

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Reviewed January 29, 2012

If there is anything that will make your vacation more pleasant, Ka'ana will make every effort to serve you. They specialize in details that make your stay especially enjoyable. The facilities are first class but they don't tell the whole story. Your arrival begins with a resort representative greeting you with a cool scented hand towel and a tropical drink while you register in the comfortable lobby area. Later, there is a brief orientation with a sample from their wine cellar. You will catch up to your luggage in your room where fresh flowers a wait you. The entire staff from lanscapers to management will always give you a personal greeting day or night. The nightly "turn down" service includes the room being given a little cleaning and a surprise treat in your mini bar in addition to lights softly lit and candles burning. Upon asking, we were driven to town and picked up when called. Dining a Ka'ana is unique and excellent. They have a garden from which they get most of the vegetables served in their indoor and outdoor dining areas. Additionally, give the San Ignacio restaurants of Hanna's and/or Erva's a chance to show you the local dining. Our excursion to Xunantunich, zip lining/cave tubing, and Tical (arranged by the resort) were punctual and at our personal pace. The guides were outstanding.

  • Stayed: January 2012, traveled with friends
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Thank rms11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna E, Manager at Ka'ana Resort, responded to this reviewResponded July 27, 2012

Thank you for your review! I love that you enjoyed the night treats. We do too because a lot of them are treats we grew up eating in Belize but just done with a twist :) On behalf of the entire Ka'ana team, please know it was a sincere pleasure having you with us and we're truly happy you were able to have an amazing Belize experience. Happy Travels!

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Reviewed January 27, 2012

Ka'ana made our first trip to Belize a smooth, awesome experience. My husband found a great deal on Jetsetter and saw the positive online reviews on Ka'ana, so we immediately booked a 3 night stay. From the moment we booked the trip, Ka'ana had impeccable service. They emailed a confirmation and welcome and assured us that someone would be at the airport in Belize City to pick us up for the two hour drive back to the resort.

The driver had a clear sign with our names right outside the airport, and the drive was comfortable and smooth. Our driver was professional and knowledgeable about the area. Once we got to the hotel, we were greeted with delicious ginger lime drinks and our bags carried to our rooms. Juliet, the manager, led us to our room and gave us some time to rest, as it was already almost 7 PM. We stayed in a Casita King suite, and the room was fabulous. There were fresh flowers in the room and bathroom, and it was even more beautiful than the pictures on the website! We met back with Juliet and she poured us some drinks in the wine cellar while giving us an orientation. We had dinner at the La Cieba restaurant at the resort, and it was delicious. Service was outstanding, and our package included free local alcoholic beverages. Definitely try all of the mixed drinks, they are wonderful!

The next morning we met up with our horseback riding guide, Santiago. We had a horseback riding session included in our package, We combined this with a ride to Xunantunich Mayan ruins. Santiago was very friendly and we rode our horses through beautiful farmlands. We dismounted to cross the river with our horses on a ferry! Then we continued the ride to the ruins. There, we were met with Eduardo, our Xunantunich guide. He also happened to be one of the archaeologists who helped excavate the ruins, so he gave us a very informative tour! We also did a ziplining and cave tubing tour, which are located in the same park. Our guide for that day, Lazario, was outstanding. He made sure that we knew the details of ziplining and cave tubing, as we had never done it before. I mention all this because Ka'ana hooks you up with the best tour guides. They are very informed and passionate about sharing their region and culture. All tours through Ka'ana are private, so you will never be combined into a group of strangers. I do feel that our tours offered an experience that surpass most bulk tour packages that are available. We felt comfortable with our itinerary and our tour guides who really tailored our experience to happen in our own time.

The service at Ka'ana is top notch. Every staff member was friendly and seemed genuinely happy to have us as their guests. The restaurant was awesome. We got something different for breakfast everyday, and our servers were very helpful in making selections. One of our servers, Errin, was especially friendly and entertaining. He made excellent suggestions for lunch and made sure we always had a drink on hand.

Dining was truly five-star with authentic ingredients and dishes served in a very classy way, very well prepared and well presented. There is plenty of room to eat and drink outside. Early in the morning it is misty and the wild birds are out. It is quiet and the air is so clean and refreshing. At night, there is always a fire pit with tea candles lighting the pathways and tables. The amount of space that we had to ourselves were arranged in such a way that we could easily meet other guests if we wanted but we were always able to tuck ourselves away in an area where we could feel like we were alone. With the number of rooms available, it is obvious that the resort space was designed this way, Whether we wanted to sit and eat in the restaurant, outside near the fire pit, on the balconies, near the infinity pool, or even in our own room or courtyard. Everything can be tailored to your liking there, from the personalized tours, to the beautiful grounds with infinity pool and spa and yoga classes, even the food and drink options available.

They also have vans available to take you to town if you choose to see San Ignacio downtown. Two nights, my husband and I wanted to try restaurants in town, so the staff gave us courtesy rides. Their suggestions on where to eat in town were spot on.

Our room was cleaned twice daily. Every night, when we were out at dinner, someone would come in to clean up and light candles in the room for our return. The grounds are beautiful at night, tea candle lit pathways and lanterns hanging from the trees complimented the beautiful clear starlit skies We also had some yummy treats waiting for us in the fridge every night. The bed was very comfortable, and the grounds quiet at night, so we had a good night's sleep every night. The staff here go out of their way to introduce themselves and make sure you have everything you want. This includes the maintenance staff that are always out meticulously sweeping the walkways.

Our departure was also very easy and smooth, with a clear list of charges given to you the night before for you to review. They also asked us to fill out comment cards with specific instructions to be "ultra-critical". The level of detail and professionalism was taken farther than anywhere else we have been. This includes all staff not only residing behind the guest counter or dining table or bar stool, but also the ones who behind the wheel driving us or the ones behind us sweeping the pathways or manicuring the shrubs.

They also scheduled our ride to leave 4 hours before our flight. I would definitely recommend staying at Ka'ana for anyone who wants to see a beautiful country in a relaxed and luxurious manner. The cost is well worth the experience.

  • Stayed: January 2012, traveled as a couple
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2  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna E, Manager at Ka'ana Resort, responded to this reviewResponded July 27, 2012

Many thanks for taking the time to write a review about your travel experience to Belize & Ka'ana! I love the amount of detail you included and that you were able to experience all the elements of what we think is an unforgettable Belize vacation. On behalf of the entire Ka'ana family, Thank you again. We loved having you with us and wish you all the best on your future travels!

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Reviewed January 24, 2012

The staff was wonderful! Always catering to our every needs and very proactive in that regard. The staff went above and beyond and always with a smile. The property is beautifully kept and our casita was amazing.

  • Stayed: January 2012, traveled as a couple
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Thank IMcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna E, Owner at Ka'ana Resort, responded to this reviewResponded July 27, 2012

Thank you for taking the time to comment on your visit to Ka'ana! It's important that our guests feel cosseted and that their needs are anticipated so I'm very happy that this was the experience you had. All the best on your future travels and thank you again on behalf of the Ka'ana family!

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Reviewed January 9, 2012

We just returned from a two-week family vacation to Belize. Spending a week in San Ignacio and a week in Placencia. We selected Ka'Ana based on my research on Trip Advisor and once again T.A. did not dissapoint. We stayed the week before Christmas and although the resort was completely booked, it never felt full and the staff treated us as if we were the only people staying at the resort. We are a family of 5 with 3 kids and the staff took care us of from the moment we arrived. Everything you read on TA is true. By the end of our first day, I think every member of the staff had come by introduced themselves and made us feel right at home. Here is a first hand-break down of the important things you need to know when considering Ka'Ana.

The Resort and Rooms: The property is laid out very well with several duplex type connecting rooms spread out along the pathways as well as several more in one of the main buildings just above the swimming pool (the Spa building). We stayed in two-connecting rooms just below the pool. Each night the staff line the pathways with candles, put fresh flowers in your room and leave a little desert surprise in your fridge. The rooms and overall condition of the property are on par with any resort. To pull this off in the middle of the jungle is impressive to say the least.

Room tip: If possible, I would request one of the connecting rooms along the pathway. The resort is right next to the main road and there are times when you hear the cars passing. I did not hear any in our room(s), just when out by the fire pit. The rooms above the pool are closer to the fire pit so I suspect you could hear some traffic noise.

Food and Bar: The service we received was bar none better than anything we had experienced elsewhere and we are fairly seasoned travelers. The food was excellent at every meal but what set the meals apart was, again, the service. Both Amir at the bar and Errin our main server made us feel like family. They take care of you that well. By the end of day 2, Amir knew my drink and whenever we returned from an excursion all you had to do was give him a nod and a nice cold adult beverage would be waiting for you at the bar. For me, that is quality service.

Food tip1; We ordered off the Tapa's menu on several occasions as the dinner menu is really a full course meal and we are not foodies enough to handle all that food. The staff will be happy to prepare anything from the Tapa's or lunch menu for dinner you just need to let them know early enough so they set aside whatever you want at dinner. We did this on several occasions and it was awesome. We would order the sliders, nacho's, taco's and pizza and just let them know what time we wanted to eat. The food and our drinks would be waiting for us everytime. A great idea if you have kids with you.

Excusrions: We had only one excusrion planned before our arrival. This was a horseback riding trip to the Xunantunich ruins and was one of the highlights of our two weeks in Belize. We also did Tikal, cave tubing and the Mountain Pine Ridge tour. Desorine handled all these for us seamlessly and with private expert guides each time. She really is an exceptional host. Each night she would stop by our table to check in on our trip that day and make sure we were all prepared for the next day's adventure. She went out of her way on several ocassions to address our issues. On our cave tubing day, she learned there would be cruise ship travelers at the caves. She called our guides and moved our trip to a few hours later in the morning. When we arrived at the caves we were met by a large number of tour vans leaving with the cruise folks. We literally had the caves all to ourselves. She did the same thing on our horseback riding trip to Xunantunich. What really set her apart was her attention to us as we planned our trip to Guatamal and the Tikal ruins. I had read several posts about the dangers of traveling to Tikal and i expressed my concerns with her. She had the head guide at the resort come by and talk to me about thier excursion. He not only addressed all our concerns, he actually accompanied us on the trip! On our last night at the resort , after dinner, Desorine brought us S'mores for the kids at the fire pit and a Belizian liqour for the adults. As noted by others, it is these little things that set Ka'Ana far far apart from the rest.

I cannot say enough nice things about the folks at Ka'Ana, they understand what it takes to set themselves apart from the rest, truly an exceptional stay and I would not hesitate to recommend Ka'Ana to anyone thinking of an escape to the San Ignacio area. We will be back.

  • Stayed: December 2011, traveled with family
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Thank Therealbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna E, Owner at Ka'ana Resort, responded to this reviewResponded July 27, 2012

Thanks so much for such a detailed and expressive review of your time at Ka'ana. I'm thrilled that we met and exceeded your expectations and were able to provide a once-in-a-lifetime travel experience for your family. That's what we're all about and nothing is more rewarding than knowing our team was able to achieve that. Thank you again and best of luck on all your future travels!

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Reviewed December 23, 2011

Ka'ana has been a wonderful experience for my husband and me. We got married with their help at Xunantunich and it went wonderfully. We've been here for 5 nights with one night left and we're going to be sorry to leave. They dedicate their time to making your experience as personal as possible and everyone is very friendly. The travel experiences have been awesome (we have been to Xunantunich, Tikal, cave tubing, and zip lining.) Erin and Desiree are our favorites, but everyone here has bent over backwards for our every wish. Thank you very much for a wonderful stay.

Room Tip: We stayed in casita #6.
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  • Stayed: December 2011, traveled as a couple
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Thank Nedele16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ka'ana Resort

Address: Mile 69 1/4 George Price Highway, San Ignacio, Belize
Phone Number:
Location: Belize > Cayo > San Ignacio
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in San Ignacio
#4 Romantic Hotel in San Ignacio
#5 Family Hotel in San Ignacio
#6 Business Hotel in San Ignacio
Price Range: $191 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ka'ana Resort 4*
Number of rooms: 17
Official Description (provided by the hotel):
Ka'ana Resort is Belize's first Small Luxury Hotel of the World. True to its Mayan name 'Ka'ana' meaning, 'heavenly place,' this delightful resort, set in tropical gardens, offers exceptional accommodation in charming cottages with fine dining, superb service and easy access to ancient Mayan sites and numerous thrilling activities. Enjoy the best of Belize - its people, its food, and its attractions at a world class resort. ... more   less 
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Also Known As:
Ka`Ana Boutique Hotel San Ignacio
Hotel Ka Ana Boutique
Ka'Ana Resort Belize/San Ignacio

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