We were very excited about our Belize trip and had a great experience with every hotel we stayed at, until we got to Martha's Guesthouse. While they charged us the same rate they charged everyone else, they put us into an unfinished room, with a hole in the ceiling, no AC, and a missing door (only a screen in the back, which did nothing to block out noise or insects). Even the three screens they had "meant" to put on the windows were sitting next to the door when we got to our room - the hotel staff did not even bother to stash them. When we logically complained we could not stay in a room with no AC, no door, and a gaping hole in the ceiling, the staff not only refused to let us change rooms but was incredibly rude on top of it - at one point, the hotel owner screamed at us, saying we could just get the hell out if we didn't like our room. Now, that's customer service. Between the accomodations, the roaches, and the horrible staff and owner, I would not recommend this hotel to my worst enemy.
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- Also Known As:
- Martha`s Guesthouse Hotel San Ignacio
- Martha's Guesthouse Belize/San Ignacio