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“Excellent staff and price”
Review of Rumors Resort

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Rumors Resort
Ranked #6 of 13 Hotels in San Ignacio
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent staff and price”
Reviewed June 24, 2014

Rumors was great the moment we arrived with rum punches waiting for us. Everyone we came in contact with was so friendly especially Jessica at the front desk. She called places, even our next hotel we were traveling to get us info, booked our tours, gave us suggestions and tips for dinner spots and activities, and even upgraded our room for us. You can't beat the price which is why we booked here because we wanted to save our money for our tours and activities but we're pleasantly surprised by how nice Rumors was. When the pool is complete they will have it all. They are a few miles out of town but we liked that. The views were beautiful and cabs were easy to get and only $5 US. Book tours through them also. Prices seem fair, include delicious lunches and we had Edgar and Orlando for our guides and both were excellent. Zobie from the restaurant was wonderful as well. If we ever get the chance to visit this area again, we'd definitely return to Rumors!

Room Tip: We booked a standard room which was fine and very clean but they upgraded us and the new room was de...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaime G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Lombard, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

We stayed here for four nights and we were very satisfied with the staff, food and everything else at Rumors. They set up our ATM tour as well as our cave tubing tour for a very good price. They provided us with great lunches both days too. Several times when we asked them to call us a cab they said they were heading into town and dropped us off....very nice of them to do that. We used their shuttle service from Belize City to Rumors. By far they were the most economical I found and I did a lot of research. We also used the shuttle service to Placencia. About half way there I realized I had left our passports in the safe. Rosy and Frankie, who actually took us there, said they would have it flown out to us. As we left Placencia all we had to do is pick it right up at the airport....perfect! It only cost us $6 usd. I also want to say that they offered us a free upgrade on our room. Honestly we were just fine in our standard room. Right outside our door was a covered porch with coaches and a large table...perfect for at night. You can hear the howler monkeys across the street. The views are beautiful there and it's so quiet. We would go back to Rumors in a heartbeat!!!

Room Tip: Honestly, I think any room here would be just fine! Great views all around!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank broker1now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steamboat Springs, Colorado
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 17, 2014

Enjoyed our 3 nights at Rumors very much. We were greeted with refreshing cucumber ginger drinks which I am hoping to replicate myself. They arranged great tours for us for 2 days with very knowledgeable guides and delicious lunches. The staff was very attentive and responded to all our needs. They went out of their way to make us feel welcome. Rosy, Frankie and Jessie were great and the rest of the family as well. Frankie's dad cut open several coconuts for us to drink the water from as we relaxed, enjoying the view of the rain forests in the distance. There was construction noise quite early in the morning. They are working on a hillside pool which really improve the resort. Food in the restaurant was good. There were no other guests when we were there so options were limited. I would go back!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ban0676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 4, 2014

We stayed for 4 nights here in May, and were quite disappointed. Rosy was very helpful throughout but felt that she was pushing us to book tours and excursions with them - (we booked in town and got a really good deal!). Overall the hotel is sooooo outdated, the main restaurant look and feel is from the 80s, and it was a really quiet week that we were staying so barely anyone around. Room furniture was mis-matched. We had a lot of noise from the construction workers which was a shame. The little kitchenette was handy but overall the value for money was extremely poor. They also forgot to tell us things like the fact that rooms would only be cleaned every few days. Also - don't do your washing there...all our stuff discoloured badly....

Some good points - we arrived very early on check in day so they let us into our room early and provided us with a welcome dish, food portions were generous and it was cooked very well! Generally we were treated well, but the staff attitude changed the more days we stayed, I guess they were disappointed we didn't book tours with them, or eat breakfast and dinner each day.

We ate in town at Hanna's - fab food and would highly recommend it, Erva's was ok but unfortunately we didn't get a chance to eat at Cenaidas or Pops as it was labour day - I heard great reviews though!

Room Tip: Try and get one with a kitchenette in
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheltenhamGirl2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rumorsmanagement, Manager at Rumors Resort, responded to this review, June 6, 2014
Thanks so much for your candid review.
We always look forward to your feedback, whether good or bad as a learning opportunity to improve our service and amenities wherever possible.

We are glad that these guests enjoyed our restaurant's food. I'm glad they also enjoyed our personnel's helpfulness throughout their stay and for acknowledging their flexibility in accommodating them despite having checked in way earlier than is permitted.

At Rumors Hotel, we make it a priority to keep consistency in our customer service, whether our guests book tours with us or not, or don't eat at our restaurant, or if they are locals or international guests, our staff has been trained to never discriminate. I regret to know that these guests felt otherwise during their stay.

Concerning our tours, it is customary for us to inquire via email to find out if we can help our guests sort out their tours. Upon arrival, we may inquire again with the intent to assist the guest wherever possible and if they need us to make any calls for them to preferred tour operators in town, we are always happy to do that as well. It surprises us that these guests would find this annoying rather than a genuine gesture of helpfulness. They could have simply sent an email reply from the first approach stating their disinterest and we would have understood.
The fact that we offer our own tours gives us that flexibility to offer you the best deals such as can be found in town as well. Our prices are not set in stone and are by default at par with those of tour operators in town.

These guests initially booked a standard room but opted for a premium room upon arrival. We offered them an upgrade to a spacious Premium Double Room for the price of a smaller Premium Single Room.
Upon arrival, it is our standard to inform our guests during our briefing that during slow season we do housekeeping every other day (while still taking out the trash daily) UNLESS they request it daily then we do not hesitate to comply. The first day, housekeeping was not provided (as had been mentioned to them), but when our guest requested it thereafter, houskeeping was done every day for the rest of their stay; something they are not giving us any credit for despite considering that they inexplicably broke our shower's shampoo/ conditioner dispenser (as if venting out their disappointment at it) and were not charged for it.

As for their laundry, we highly apologize for the housekeeper's let down and we are taking strict measures to ensure that this never happens again. Our guests also have the option of doing their laundry themselves.

As for the construction, we apologize if the noise was an issue (although their room was quite a distance from the construction and we can guarantee that there was no noise anywhere NEAR the room) but this is the only time (the slow season) we can actually take advantage of to carry out the construction of our new swimming pool which is expected to be completed by December if not till January.
The construction workers come in at 7:00am and leave at 5:00pm. On average, all guests doing tours either with us or otherwise, leave on their tour between 7:30am and 8:30pm then return between 4:00pm and 5:00pm. You can see how the window for noise inconvenience is very minimal.

We continue to stress the fact that we are a very young but rapidly growing hotel en rout to Resort category. We take your concerns seriously and strive to offer the best service possible. We hope that someday you'll give us the chance to show you first hand what an excellent experience we have to offer you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange Walk, Belize
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 1, 2014

My husband and I took a weekend getaway at Rumors and we truly enjoyed our stay there. The view from the balcony was so calming - lots of green with the backdrop of the Maya Mountains. The room was very clean, the attention to detail was nice and the kitchenette was useful. We will definitely be back. Highly recommended. Great value for money.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephiecamila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garner, North Carolina
Level Contributor
2 reviews
Reviewed April 11, 2014

I just had a group of 13 volunteers stay at Rumors Hotel in The Cayo District of Belize and it was amazing thanks to the staff at Rumors Hotel! The rooms are fantastic, a great value for the price, very comfortable and have great air conditioning Cable TV and internet. The food from the restaurant was very good and they even packed our groups sack lunches that were nothing short of gourmet! I highly recommend Rumors Resort Hotel for volunteer groups.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed March 30, 2014 via mobile

Rumours Resort
The location is perfect if you are driving as it is quiet and scenic. In comparison to the other options the price seems fair; although high for what is offered.

Positives:
- the beds were comfortable (firm)
- balcony was a pleasant feature and had a nice view of the landscape (the back rooms have this view; whereas the front of the hotel faces the highway)
- wifi was quite strong (by Belizean standards)
- fair price for laundry service $8-9bzd for a bag
- family owned; and Belizean owned



Negatives:
- room cleaning was inconsistent and not cleaned at all on one of our days (we stayed 4 nights)
- ants in the kitchen area, from the moment we arrived
- hotel staff was not knowledgeable re directions to local tourist attractions/sights and were not helpful for driving directions; which was frustrating as there are only a few that would need clarification.

TIP:
If you have a car the fruit market in San Ignacio is very cheap and has a wide range of tropical fruit (in good condition). Only $2bzd for a large papaya and .25 for 5 bananas (although these prices may vary). The market is close to the river (small bridge) and across from theNew French Bakery.






Stayed March 2014, traveled as a couple
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rumorsmanagement, Manager at Rumors Resort, responded to this review, June 6, 2014
Thank you for your candid review.
We always look forward to your feedback, whether good or bad as an opportunity to learn from and improve the quality of our services and amenities.

We are glad to know that our valued guest found our location to be a perfect one. We believe that this is one of our strongest selling point indeed and we make it clear on our website and all other sites that we cater to travelers seeking a quiet, fresh, green, and relaxing getaway while keeping within easy access to the town's conveniences. This is what we sell, relaxation as opposed to the hustle and bustle of town.

We believe that our prices are fair as our guest has stated. You have the option of booking an economy room (which have been recently renovated) and a premium room. Our prices are designed to put us on the competitive edge with what you'll find in town.

As for our room cleaning, it is our standard to inform our guests upon arrival and during our briefing that in the slow season we offer housekeeping every other day (while still taking out their trash daily) UNLESS they request that it be done daily, then we comply. We have taken this matter very seriously and have taken strict measure to ensure that this never happens again.

Concerning our staff's knowledge of directions, etc. we have taken measure to ensure that all front desk personnel get familiarized with the necessary information to assist our guests. We have also created our own customized map of San Ignacio with detailed street names, one-ways & two-way streets, and have pinpointed all major attractions and popular restaurants, etc. on the map. This map is free of cost and can be requested at our front desk.

As for the ants, these are ants that live in the coconut threes but somehow one or two eventually stray into our rooms. We have honestly struggled to keep them out and are still testing out several methods to win this battle. We would need to completely eliminate the entire population in every single tree to completely overcome them. This is easier said than done but i can assure you we are working hard at it.

We must say that every guest's review offers us the ability to learn something new about ourselves. We take your concerns seriously and continually strive towards higher quality standards. We are a small but rapidly growing hotel. We hope that as a potential guest, you would give us the chance to show you first hand what a great experience we have to offer you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rumors Resort

Property: Rumors Resort
Address: Mile 68 Western Highway | mile 2 1/2 Benque Viejo Road, San Ignacio, Belize
Phone Number:
Location: Belize > Cayo > San Ignacio
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in San Ignacio
#4 Business Hotel in San Ignacio
#5 Family Hotel in San Ignacio
#5 Romantic Hotel in San Ignacio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rumors Resort 3*
Number of rooms: 13
Official Description (provided by the hotel):
Rumors Resort Hotel is a proud Belizean family-owned and operated hotel Conveniently situated just 2 1/2 miles from San Ignacio Town. Elegantly perched on a hilltop, we offer a relatively fresh/windy ambiance with impressive panoramic views.We cater to travelers seeking a tranquil getaway from the buzz of town in an eco-retreat setting while keeping keeping you well within easy access to town's conveniences. Situated near all major attractions in the Cayo District, we're an ideal outpost for the adventure travelers seeking to experience the best of Belize's cultural, historical and eco-adventure attractions. ... more   less 
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Also Known As:
Rumors Resort Belize/San Ignacio

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