My husband & I did ATM & Tikal with CAT during our recent visit to Cayo. I wanted to be able to give them a great review...but there were just so many hiccups. Our Tikal tour was great...everything went smooth with both our CAT guide, Adrian, and our Guatemalan Tikal guide, Berta (who was fabulous). That tour was just us...and I really liked how CAT keeps the tour groups intimate. On the way back from Tikal though, our van got pulled over at a standard police checkpoint. Turned out the owner of CAT neglected to renew the vehicle insurance...which caused quite the kerfuffle with the police. Apparently it was a mix-up, but the owner of the tour company really needs to be on top of such things so paying customers like us aren't stranded on the side of the road.
After that fiasco, we did the ATM tour the next day (luckily in a different van w/insurance). The hike in was fun. We had Martin who was great - although at times I thought he went too far ahead of the group...leaving us to fend for ourselves in the cave. Adrian from Tikal came along too. That's where it got weird...
After the tour, Adrian told us he could drive us to Belize City the next day (where we had mentioned in passing we were headed). Now, we were confused because we had already booked a shuttle service & certainly never asked Adrian for a ride. "Perhaps he also works for the shuttle company?" we thought. Whatever...no big deal. Well then at 9:30 that night (I was already asleep) our hotel phone rings...it's the owner of CAT angrily asking my husband if we asked Adrian to drive us to Belize City. He was quite rude & hostile on the phone. My husband, bewildered, said no but that perhaps Adrian had something to do with our shuttle service? Then at 6am the next morning, the owner of CAT called us AGAIN! At this point, it was clear that Adrian was hussling & trying to make some $ behind his boss's back while using a company vehicle. His boss was obviously furious with him & trying to get the true story out of us.
To be honest, I couldn't be less interested in CAT's employee drama. Adrian made a stupid mistake...but while he shouldn't have tried to hussle us..the far bigger mistake was the owner of the tour company involving us in all this. He should've left the customers out of it. Very unprofessional for him to have behaved like he did. Perhaps he should spend a little more time running the business and taking care of insurance matters and a little less time harassing his customers.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.